IJ03649: DELETING AN ATTACHMENT FROM A DUPLICATED RECORD ALSO DELETES FROM THE ORIGINAL RECORD AND FROM THE ATTACHMENT SERVER

APAR status

• Closed as program error.

Error description

• Deleting an attachment from a duplicated record also deletes
  from the original record and from the attachment server.
  
  PROBLEM:
  
  After duplicating a work order with an attachment, then
  deleting the attachment from the new work order, the attachment
  file is gone and no longer works on the original work order.
  
  
  PERFORMANCE ISSUE: No.
  
  STEPS TO REPRODUCE:
  
  1) Goto Work Orders > Work Order Tracking
  2) Insert a new work order (make note of the work order number
  for future reference
  3) Fill in all required fields
  4) Save the work order
  5) Click the Attachments icon
  6) Select Add New Attachments > Add New File
  7) Select a valid attachment folder
  8) Specify a valid file
  9) Populate the Name and Description fields
  10) Verify the Copy document to the default location set by
  your administrator (recommended) option is selected
  11) Leave the Add document to the document lirary for others to
  use option unchecked
  12) The Print attached document with report if printable type
  option is optional
  13) Click OK
  14) Verify you can view the attachment by clicking the
  Attachments link and clicking on the Document that was just
  attached
  15) Click More Actions > Duplicate Work Order
  16) Fill in any required fields
  17) Save the new work order
  18) Click the Attachments link and verify that you can still
  view the attachment on the new work order
  19) Click the Delete icon to remove the attachment from the new
  work order
  20) Click Yes on the System Message asking Are you sure you
  want to delete this attachment
  21) Click OK to close the View Attachments dialog
  22) Search for and display the original work order that was
  created in Step 2
  23) Click the Attachments link
  24) Click on the Document that was originally attached
  25) Receive error that the document cannot be found
  26) Verify in the actual directory where attachments are copied
  to that the attachment was deleted.
  
  
  CURRENT ERRONEOUS RESULT:
  
  The attachement file is deleted from the attachment server, so
  any record associated to this file will have a broken link.
  
  
  EXPECTED RESULT:
  
  The attachment should not be deleted from the server, so any
  records associated to this file will have a valid link.
  
  ENVIRONMENT (SYSTEM INFO):
  
  App Server
  IBM WebSphere Application Server 8.5.5.3
  Version
  Tivoli's process automation engine 7.6.0.9 Build 20171127-0100
  DB Build
  V7609-45
  IBM TPAE Integration Framework 7.6.0.9 Build 20171126-2330 DB
  Build
  V7609-32
  IBM Maximo Asset Management Work Centers 7.6.0.3 Build
  20171121-0723 DB
  Build V7603-175
  IBM Maximo Asset Management 7.6.0.9 Build 20171127-0100 DB Build
  V7604-01
  Server OS   Linux 2.6.32
  Server DB   Oracle 11.2
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * N/A                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * DELETING AN ATTACHMENT FROM A DUPLICATED RECORD ALSO DELETES *
  * FROM THE ORIGINAL RECORD AND FROM THE ATTACHMENT SERVER      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed under duplicate APAR IJ00978
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels

• R760 PSY

     UP