IJ02489: BIM VIEWER ERROR MESSAGE WHEN CLICKING ON "SELECT RECORDS" CHECKBOX FROM APPLICATION LIST SCREEN.

APAR status

• Closed as program error.

Error description

• PROBLEM:
  Table header controls missing in Locations List View.
  When you query for 200 or lest records in the Locations View
  List, then
  click Select Records, if there are more than 90 (?) records,
  the Table
  Header controls disappear.
  
  In my test I used a query and filter to limit to 184 records
  and had
  this issue.  If I reduced to 86 records, the table header
  controls
  displayed correctly
  Tested with 154 records and it was ok, but when trying with 194
  (filtered with type = operating and labor) the headers showed
  up but I
  received the following error part way down the screen.
  
  No viewer is installed. You can download the Autodesk BIM260
  plug-in
  from ISM or you can acquire a viewer from a 3rd party viewer
  vendor.
  
  PERFORMANCE ISSUE:na
  
  STEPS TO REPRODUCE:
  1) go to locations application list screen
  2) filter on the Type column for operating and labor.  On my
  demo
  instance this returned 193 records
  3) Click on the "Select Records" checkbox at the bottom of the
  screen
  4) Scroll up the list of records towards the top and you will
  see the a
  white section with the following error:
  No viewer is installed. You can download the Autodesk BIM260
  plug-in
  from ISM or you can acquire a viewer from a 3rd party viewer
  vendor.
  In the client's case it caused the header controls to not be
  seen.
  
  Issue also reproduced in Assets application by setting filter
  that
  returned 170 records and then clicking on Select Records.
  
  
  CURRENT ERRONEOUS RESULT:
  No viewer is installed error message. (BIM plug-in)
  EXPECTED RESULT:
  No error message
  ADDITIONAL INFO:
  
  ENVIRONMENT (SYSTEM INFO):
  
  TPAE 7.608 - IFIX 20170914
  

Local fix

• na
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users.                                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When Select Records is clicked on the list tab of Assets,    *
  * Locations, or Work Order Tracking for a large set of         *
  * records, a BIM viewer frame is displayed midway up the page. *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is included in the following package:
                          | Release 7.6.1.0 of Base Services.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ASSETS

• Fixed component ID

  5724R46AS

Applicable component levels

• R760 PSY

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