IJ01028: EMBEDDED IMAGES IN RICH TEXT LONG DESCRIPTION CAUSE SERVER CRASH DIRECT PRINTING TICKETPRINT OR WOPRINT REPORT

APAR status

• Closed as program error.

Error description

• Maximo crashes when printing an SR or WO (Ticketprint of
  Woprint) in case images or forms have been pasted in the long
  description of the SR or WO.
  Any follow-on prints get stuck in the queue and the only
  solution is to restart the server.
  Customer used MS Outlook email message with image to
  reproduce the issue.
  STEPS TO REPLICATE:
  Customer also tested on the IBM 7.6.0.8 Preview site :
  http://www-01.ibm.com/support/docview.wss?uid=swg21697301
  - Go to Work Order Tracking application
  - Create a new Work Order with a picture pasted from MS Word /
  MS Outlook email message, into the Long Description.
  - Click the icon: Print Work Order Details at the top of the
  screen
  - Go to Report Administration > View Report Processing and note
  that this report is still active at this very moment:
  Note, if you run the report as immediate task, the embedded
  picture is visible in report output of Birt Report Viewer.
  Note from IBM Maximo development on issue:
  We use BIRT to generate and convert report to pdf. Direct print
  uses pdf file. As BIRT is not IBM software we do not have lot
  of control on fixing problems.
  This APAR will address the issue in following way:
  While generating report in other format like pdf, we will not
  pass the images in long description to the pdf report. That
  will ensure that the server will not crash. But images in Long
  Description will not appear in Direct Print or pdf report. Also
  images in Long Description will not get printed when using
  Direct Print.
  ENVIRONMENT:
  IBM WebSphere Application Server 8.5.5.3
  Windows 6.3
  Microsoft SQL Server 11.0 (11 00.654D)
  PRODUCT VERSION:
  Tivoli's process automation engine 7.6.0.2-IFIX20160524-1235
  Build 20151)903-2113 DB Build V7602-31 HFDB Build HF7602-07
  IBM TPAE Integration Framework 7.6.0.2 Build 201 50901-21 00 DB
  Build V7602-05
  IBM Maximo Asset Management 7.6.0.2 Build 20150903-2113 DB Build
  V7601-01
  AFFECTED APPLICATION (for Maximo Only): Reports - Direct
  Printing
  

Local fix

• Dev to provide fix
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Birt report users when generating a Birt report and there    *
  * are images in Long Descriotion of the record.                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Report gets stuck for ever while generating a report with    *
  * images in Long Descriotion of the record.                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Problem is fixed in latest release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BIRT INTEG-SYST

• Fixed component ID

  5724R46B2

Applicable component levels