General Page
There are three basic steps that need to be followed in order to prepare your IBM i data.
- Gather diagnostic data.
- Your IBM SSR will inform you what diagnostic data is required.
- Your IBM SSR will provide you with an IBM My Support (CSP) case number ( TS<xxxxxxxxx> ). Please record this number.
- Compress data
- All diagnostic data delivered electronically to IBM must be in a compressed or packed format following the IBM file naming convention. Use the IBM file naming convention as shown below. This will be provided to you by your IBM SSR.
- All diagnostic data delivered electronically to IBM must be in fixed binary format.
- OS/400 or IBM i users should compress the file to be transferred using the create save file (
CRTSAVF
) function.
- File naming convention: TSxxxxxxxxx.bbb.ccc.yyy.zzz
- Example: TS673443123.055.724.savf (Case_#.branch_office_#.country_code_#.savf)
Field Description Sample TSxxxxxxxxx Case number TS673443123 bbbb Branch office number 055 ccc 724 yyy.yyy Short description of the file sacf zzz File type bin - All diagnostic data delivered electronically to IBM must be in a compressed or packed format following the IBM file naming convention. Use the IBM file naming convention as shown below. This will be provided to you by your IBM SSR.
- Send data
Related links
[{"Type":"MASTER","Line of Business":{"code":"","label":""},"Business Unit":{"code":"","label":""},"Product":{"code":"ECUREP","label":"ECuRep notice"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Was this topic helpful?
Document Information
Modified date:
26 July 2021
UID
ibm10739605