Find answers to your questions:

What should I do if my equipment is out of order?

My IBM equipment is out of order, I have no Maintenance Agreement, what will happen if I request an IBM Customer Engineer call out?

For all requests with no Maintenance Agreement, you can get the appropriate technical support by calling IBM Technical Services at: +852 8205-8233. This support will be billed according to the hourly Per Call Maintenance Terms and Conditions.

How do I find technical support for a product?

Go to the Support Portal and select your product in Product Lookup field.

How do I add or discontinue service from a maintenance or services contract?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.

Where can I check to see if my machine is under warranty?

You check your warranty status by performing an online warranty lookup with your product type and serial number.

Where can I get help on recycling?

How do I download my purchased software?

How do I get software license keys for my machine?

Please contact our Key Management Service Center for information on software license keys.

What if I have a machine inventory or maintenance question that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.