Find answers to your questions:
How can I view my contracts?
Information about your options to view and transact your contracts online can be found here.
Who do I contact with questions about hardware or software maintenance contracts and related price quotes?
For general questions about hardware or software maintenance, please submit an online request.
How do I get a copy of my contract?
Please submit an online request.
What does my Software Maintenance cover and what are the implications if I don't renew?
Customers must purchase Software Maintenance (also known as Subscription and Support) in order to be entitled to upgrades and/or new versions or releases, as well as telephone support.
Customers who allow their current subscription to expire must either re-licence the software (i.e. purchase as new) or pay a resumption or re-instatement fee so that they can receive an upgrade to a new version or release.
How do I terminate my software license contract?
License termination rules vary depending on the software: Passport Advantage® SW licenses are pre-paid one time charge and they do not require cancellation. Auto-renewal of these contracts will be automatically cancelled after 59 days if no payment is received.
Recurring monthly licenses: Please advise us online of cancellation requirement and include:
IMPORTANT: ALL copies of Software must be destroyed per cancellation process and confirmation of this must be included in the notification.
You are required to provide 30 days notification unless your installed machine has also been removed from use.
How do I terminate my maintenance contract?
Please submit an online request quoting your contract number and your contact details.
You may terminate standard maintenance services for a machine on one month's notice to us if it has been on maintenance for at least 6 months. Non-standard maintenance addendums can have additional terms and conditions for termination of equipment.
We may terminate maintenance services for a machine on three months' written notice, provided it has been under maintenance services for at least one year. Either of us may terminate service for any Machine if the other does not meet its obligation concerning maintenance services.
What if I have a contract question that isn't answered here?
Please submit an online request. To allow us to better assist you, please include as much detail as possible.