Dear customers, we are happy to announce that DS8000, FlashSystem and TS/LTO functionalities are all available for you in Entitled Systems Support (ESS) under “My Entitled Hardware” menu, “Storage License Management” application.
 
Note that ESS access is protected by login procedure, so we strongly encourage you to set up your IBM id here Sign up for My IBM account in case you do not have one. For more detailed info and guidance, please, check ESS Documentation.
 
We invite you to try to perform all the operations you usually do in DSFA to familiarize yourself with new environment and share feedback, since DSFA application is to be sunset in January 2024.

Help

Dell PowerVault TL page replacement

Dear client, welcome to DSFA. This website is intended to activate a feature in your TL library.

  • Note 1:
    • If you arrived here from PowerVault TL series Feature Activation page https://aposfeature.ihost.com/storage/dots/obtainLicenseKeys.wss and you would like to get your license key, please follow the instructions from our help section below.
  • Note 2:
    • If you arrived here from PowerVault TL series record search page https://aposfeature.ihost.com/storage/dots/viewMachine.wss and you are trying to add a new library SN and WWNN to the system, that option is no longer available. See your LTO Tape resource if you need support.

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Process overview

Previously, feature activations were done in DOTS, which you may know as Encryption activation page / Failover activation page. We will refer to the Encryption activation page / Failover activation page as DOTS in this guide.

After DOTS web page sunset, DSFA web page can be used as a replacement. It provides the same functionalities.
However, there is a slight difference between DOTS and DSFA when it comes to required machine data.

To work with a machine in DSFA, following data will be required:

  • Machine type - must be selected from a drop-down (for Dell PowerVault TL2000 or TL4000 it is always machine type 3573)
    • In contrast to DOTS, DSFA requires machine type.
  • Serial number which is 7 characters long
    • DOTS serial number was 10 characters long, with machine model in the beginning (X2U or X4U). In DSFA we need only the 7 last characters, leaving out the X2U or X4U.
  • Worldwide node name
    • In the same format as it was in DOTS, there is no change in WWNN.

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Obtain license keys

You must follow these steps to obtain license keys for your Dell PowerVault TL2000 and Dell PowerVault TL4000 machine:


    Select the option TS series LTO machine from the menu on the left side of the screen (we recommend to right-click the option and open it in a new tab to have this guide handy).
    Then enter information about your machine. You will need the following information to perform this activity:
    • Machine type (3573)
    • Machine serial number (7 characters long)
    • Machine worldwide node name
  1. If functions are currently present on your machine, the license key for each function is displayed.
  2. If you received a license key certificate from Dell or an authorized Business Partner, you must assign the authorization code (printed on the license key certificate) to your machine using DSFA. Once you have assigned the authorization code to your machine, DSFA will generate and display the license key for that new function.

When you complete your activities for the selected machine and want to work with a different machine, return to the Select TS series LTO Machine page and enter the information for the next machine.

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DSFA support

If you encounter any problems while using the DSFA application that prevents the retrieval of your license keys, please contact dsfa@us.ibm.com


If you encounter a problem while installing license keys on your machine, please contact Dell support:
For customers in the United States, call 800-WWW-DELL (800-999-3355). Note: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides online and telephone-based support and service options. Service availability varies by country and product, and some services might not be available in your area. To contact Dell for sales, technical support, or customer service issues follow the steps that are listed:

  1. Go to www.Dell.com/support.
  2. Select your country from the drop-down menu on the lower right corner of the page.
  3. For customized support:
    • Enter your system Service Tag in the Enter your Service Tag field.
    • Click Submit. The support page that lists the various support categories is displayed.
  4. For general support:
    • Select your product category.
    • Select your product segment.
    • Select your product. The support page that lists the various support categories is displayed.
  5. For contact details of Dell Global Technical Support:
    • Click Global Technical Support.
    • The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.

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