IBM at the US Open
The game can’t do all the talking. That’s why the USTA partnered with IBM to add AI-generated commentary – built with watsonx – to match highlights in the US Open app. 
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Colored tennis balls flying in from right side of the screen
The making of AI commentary
With 254 singles matches and simultaneous play on 17 different courts, the USTA needed a better way to create highlights with commentary. To do it, the team tapped into the power of generative AI, using the full capabilities of watsonx to build a powerful large language model capable of translating the action on the court into commentary in real time. Now they are scaling the expertise of their editorial team to generate more engaging content for tennis fans around the world. Read the complete US Open case study
Acing the US Open digital experience

The US Open digital experience demonstrates what’s possible when you combine customer experience expertise with the innovative power of AI, hybrid cloud, and security. 

 watsonx
To produce the AI Commentary feature in the US Open app, the USTA used IBM watsonx to connect disparate data sets and build a reliable, performant generative AI model.
 IBM Consulting
IBM’s Garage methodology facilitates the co-creation process with the USTA, ensuring the US Open app and website meet the needs of more than 10 million tennis fans around the world.
Red Hat OpenShift
The US Open digital platform runs on a hybrid cloud infrastructure with containerized apps built with Red Hat OpenShift, so they can be written once, and run anywhere.
IBM Security
The USTA uses IBM Security Randori Recon to scan its entire network, mapping the attack surface, identifying vulnerabilities, and recommending solutions.

AI for business

The AI capabilities found in the US Open app are also being used to generate business outcomes for a variety of IBM clients around the world. 
Organizations of all types are using watsonx to drive business outcomes. Read how others are using watsonx
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