What if the Masters could turn data into insight?

To understand how IBM produces the insights found in the Masters app, you have to follow the data, all the way from the rolling hills of Augusta National Golf Club to the palm of your hand.

Follow along as we unpack this journey with the help of Masters Champion Trevor Immelman and sports journalist Amanda Renner, who learned from the team at IBM Consulting how Masters data is captured, secured, sent from cloud to cloud, and analyzed by powerful AI models.

Follow the data

Data strategy

  • Capturing data on the golf course
  • Monitoring operations in the Masters Content Center
  • Routing data to the right app on the right cloud
  • Transforming data into insight with AI
  • Identifying and eliminating security threats
  • Delivering digital experiences on the Masters app
  • Related client references

Data strategy

Data capture at the Masters

The Masters manages a huge volume and variety of data – more than 30 different data points in a single swing of the club – using a data fabric architecture built with IBM Cloud Pak for Data. Tournament data is captured, routed, analyzed and transformed into real-time insights found on the Masters app.

The Masters data stack

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To produce the insight and content found in the Masters digital experience, a variety of data from multiple sources is captured by cameras, microphones, lasers and volunteers. This includes data about the course (hole numbers, distances, historical scoring averages), the players (name, world ranking, performance statistics), shots (date, time, distance travelled, landing zones), and more than 20,000 video clips of every shot on every hole.

IBM Consulting

  • Capturing data on the golf course
  • Monitoring operations in the Masters Content Center
  • Routing data to the right app on the right cloud
  • Transforming data into insight with AI
  • Identifying and eliminating security threats
  • Delivering digital experiences on the Masters app
  • Related client references

IBM Consulting

The Masters Content Center

Masters data flows through the on-premises servers in the Masters Content Center, where IBM Consulting sits side-by-side with the Masters digital team, monitoring the entire operation from start to finish. But these teams work together for months before the tournament, using the IBM Garage and IBM Design Thinking to map the user journey and develop new features for the Masters app.

The Masters Content Center in Augusta, Georgia. Click to enlarge.

The Masters Content Center in Augusta, Georgia

The Masters Content Center

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The Masters Content Center in Augusta, Georgia
The Masters Content Center in Augusta, Georgia; Mobile view.

During the tournament, the team from IBM Consulting works closely with the Masters Digital team in the state-of-the-art Masters Content Center. From here, they co-produce the Masters digital experience, publishing content, managing data feeds, and monitoring cybersecurity activity.

Hybrid cloud

  • Capturing data on the golf course
  • Monitoring operations in the Masters Content Center
  • Routing data to the right app on the right cloud
  • Transforming data into insight with AI
  • Identifying and eliminating security threats
  • Delivering digital experiences on the Masters app
  • Related client references

Hybrid cloud

The Masters hybrid cloud architecture

Masters data is instantly routed to multiple clouds in multiple locations, where it feeds a variety of applications that are containerized and built on Red Hat OpenShift. This hybrid cloud architecture enables the Masters to write applications once and run them anywhere.

The Masters hybrid cloud architecture technical diagram. Click to enlarge.

The flexible, secure, open hybrid cloud infrastructure

The Masters hybrid cloud architecture

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Data from the course flows through a series of public and private clouds, where it is integrated and analyzed. This diagram shows the automated workflow for AI commentary, a new feature in the Masters that generates spoken commentary for more than 20,000 video clips. Each application used in the production of AI commentary (shown in the red boxes) has unique requirements. The team built them as containerized apps using Red Hat OpenShift, so they can run on any cloud, anywhere.

AI and automation

  • Capturing data on the golf course
  • Monitoring operations in the Masters Content Center
  • Routing data to the right app on the right cloud
  • Transforming data into insight with AI
  • Identifying and eliminating security threats
  • Delivering digital experiences on the Masters app
  • Related client references

AI and automation

AI at the Masters

The Masters uses several different AI capabilities to transform raw data into meaningful insights for the digital experience. The process is fully automated, helping the Masters Digital team quickly produce digital content. For example, the new AI Commentary feature uses large language models and text-to-speech capabilities to instantly add spoken commentary to more than 20,000 video clips served up on the Masters app.

Ai-powered commentary diagram. Player data, shot data, tournament data is converted to text, ran through the paraphrasing sentence optimization, creating AI-generated sentences used in the final video. Click to enlarge.

How AI commentary is produced

AI-powered Masters commentary

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To add AI-powered, spoken commentary to more than 20,000 video clips produced at the Masters, the team started with a large language model (LLM), which had been trained on a massive corpus of language data. They then began adding “domain expertise” to the model by training it on the specific language of golf and the Masters. During the tournament, every video clip is processed by two neural networks making hundreds of millions of computations. The AI model produces thousands of possible sentences to describe each shot, and then selects the best based on quality and variety.

Cybersecurity

  • Capturing data on the golf course
  • Monitoring operations in the Masters Content Center
  • Routing data to the right app on the right cloud
  • Transforming data into insight with AI
  • Identifying and eliminating security threats
  • Delivering digital experiences on the Masters app
  • Related client references

Cybersecurity

Security at the Masters

IBM Security uses QRadar to identify serious threats from more than 40 million security events, compare those threats with external threat databases (like the X-Force Threat Intelligence Index), and guide cybersecurity analysts on the best course of action.

Radial chart representing 24-hour rolling incident analysis. Click to enlarge.

The Masters security threat landscape

Automation and AI transform raw data into insight

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This 24-hour rolling incident analysis is representative of the volume and variety of security events the Masters experiences over the course of one day. Most of the events are not serious, so the IBM Security team uses QRadar to separate the signal from the noise, identify the most serious threats and suggest the best course of action.

IBM iX experience design

  • Capturing data on the golf course
  • Monitoring operations in the Masters Content Center
  • Routing data to the right app on the right cloud
  • Transforming data into insight with AI
  • Identifying and eliminating security threats
  • Delivering digital experiences on the Masters app
  • Related client references

IBM iX experience design

The award-winning Masters app

IBM iX and the Masters Digital team use the IBM Garage and design thinking to conceive, develop and deliver the award-winning features in the Masters app.

A woman is using Masters 2023 app on an iPhone. Click to enlarge.

The many features of the Masters app

The Masters app

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A collection of screenshots from the Masters App.
A collection of screenshots from the Masters App. Mobile view.

The award-winning Masters app combines innovation and data-driven insight with beautiful design and user experience. IBM iX and the Masters Digital team co-create the experience using the IBM Garage and IBM Design Thinking to understand the user journey, enhance the design, and develop new features. For example, “My Group” allows digital patrons to watch every shot from all their favorite players. And “Round in 3 Minutes” uses AI to automatically produce highlight reels for every player, just minutes after they complete their round.

Changing the game, changing the world

  • Capturing data on the golf course
  • Monitoring operations in the Masters Content Center
  • Routing data to the right app on the right cloud
  • Transforming data into insight with AI
  • Identifying and eliminating security threats
  • Delivering digital experiences on the Masters app
  • Related client references

Changing the game, changing the world

Client references

The same technology and expertise that IBM Consulting uses to turn Masters data into insight is transforming digital operations for thousands of IBM clients around the world.

Novaland Group accelerated security threat detection and priority response
Regions Bank turns to trustworthy AI
CodeObjects creates a frictionless experience for insurance customers, even during disasters
Retailer leans into Digital Commerce and continues 173 years of innovation
The US Open aces the fan experience

Novaland transforms endpoint security

For Novaland, a leading real estate investment and development firm in Vietnam, the pandemic brought a massive increase in the number of vulnerable endpoints for remote workers. Assisted by IBM Security Services, Novaland’s cyberteam deployed the QRadar SIEM platform. The solution accelerates threat detection and response, and with intelligent analytics has reduced the number of incidents detected from as many as 1,000 per day to less than 100.

Read the full case study

Regions Bank turns to trustworthy AI

Regions Bank partnered with IBM to develop AI solutions that help reduce risk, detect fraud, assist commercial customers and provide customer insights. With a collaborative development process and a framework for Ethical AI, the solutions were designed to be transparent, explainable and auditable, meeting regulatory requirements and building customer trust.

Read the blog for the full story

CodeObjects brings AI to insurance call centers

When disasters strike, customers call their insurers, contributing to long wait times when people need hep the most. That’s why CodeObjects used IBM Watson technology to develop InsurBot.ai, an AI assistant that can bypass call center holds, reduce costs and help put anxious customers quickly on the road to recovery.

Read the full case study

Boots UK moves to the cloud for rapid growth

Boots UK, a leading pharmacy chain, needed an infrastructure overhaul to keep up with exploding demand. With help from IBM Consulting and the IBM Garage Methodology, a proven co-creation model for rapid transformation, Boots moved to a modern cloud platform with the flexibility to meet peak demand. On the new platform, the company’s customer base has grown by more than 45% annually and revenue is up more than 115% over two years.

Read the full case study

The US Open aces the fan experience

10 million tennis fans around the world follow the tournament through the US Open app and website. And to keep them coming back for more, year after year, the United States Tennis Association has worked side-by-side with IBM for more than three decades, developing and delivering a world-class digital experience that constantly advances its features and functionality.

Read the full case study
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Follow the data