Users' guide

Product orders


Product orders contain software products that you can add to or replace on your hardware systems. Shopz allows you to place a variety of product orders for each operating environment.


z/OS - Products

  • ServerPac (system, subsystem, or products)
    • replaces an entire existing system, or subsystem. These orders are automatically primed with the latest releases of all of the products installed on your system, making it very easy to order an updated system replacement. You must upload an installed software report to automatically prime the order. Your z/OS license entitles you to order this package. This package can be delivered in z/OSMF portable software instance format which is installed using z/OSMF Software Management or in ISPF Dialog format which is installed using the CustomPac installation dialog depending on the Installation Method option you select.
    • adds a SMP/E installable or non-SMP/E product or product set without requiring a base product such as z/OS, DB2, CICS, or IMS. Eligible products are identified in the product catalog with a triangle icon. Like a regular ServerPac, these orders are delivered with the SMP/E installable product or product set installed in its own SMP/E environment (GLOBAL, DLIB, and Target zones). This package can be delivered in z/OSMF portable software instance format which is installed using z/OSMF Software Management or in ISPF Dialog format which is installed using the CustomPac installation dialog depending on the Installation Method option you select.
  • CBPDO (products)
    • adds or upgrades individual products on an existing system. These orders initially contain no products and you shop for products from a catalog. Your z/OS license entitles you to order this package. This package can be delivered in z/OSMF portable software instance format which is installed using z/OSMF Software Management or in ISPF Dialog format which is installed using the CustomPac installation dialog depending on the Installation Method option you select.
  • ProductPac (customized products) *
    • delivers products which are built according to the SMP/E CSI which you provide.
  • FunctionPac (customized function replacement) *
  • SystemPac (customized system replacement) *
    • is a system migration package that helps you plan and install IBM products and/or subsystem(s) in a single package with upfront customization and subsequent maintenance to maintain your system over time.

      Note: Packages indicated with an asterisk (*) are CustomPac offerings and require service contracts. They are only available in select geographies.



z/VM - Products

  • VM SDO version 7
    • adds or upgrades individual products on an existing VM SDO version 7 system. These orders initially contain no products and you shop for products from a catalog. Your z/VM license entitles you to order this package. This package can be delivered in z/OSMF portable software instance format which is installed using z/OSMF Software Management or in ISPF Dialog format which is installed using the CustomPac installation dialog depending on the Installation Method option you select.
  • Standalone products and fixes
    • adds individual products on an existing system. These orders initially contain no products and you shop for products from the z/VM Standalone catalog. Once you are licensed for the standalone products you ordered, you can download them from the My downloads page. You can also search for fixes for the standalone products you are licensed for and download the fixes from the My downloads page.


z/VSE - Products

  • VSE SIPO version 6
    • adds or upgrades individual products on an existing z/VSE version 6 system. These orders initially contain no products and you shop for products from a catalog. Your z/VSE license entitles you to order this package. This package can be delivered in z/OSMF portable software instance format which is installed using z/OSMF Software Management or in ISPF Dialog format which is installed using the CustomPac installation dialog depending on the Installation Method option you select.


When you create a new product order, you will follow a series of steps to configure the order. The set of steps varies based on the operating environment you are ordering for.


Specify order basics

In this step you can provide a name for your order. You will not be able to change the package type unless you Discard and create a new order.


Select hardware systems

For each product order, you must select which of your hardware systems you intend to run the software on. Only the hardware systems associated with the customer number that you selected for the order are displayed. If the hardware systems you want to order software for are not listed, they may be listed under a different customer number. Refer to the My hardware systems page for a complete list of your hardware systems for all of the customer numbers specified in your Shopz preferences. If you still cannot find a hardware system, you can indicate that you would like to order software for an unlisted system. If any of the hardware system information displayed in this step is incomplete or inaccurate, you can provide the correct details at the end of this step.


Report installed software

When ordering for operating environments which use installed software reports (e.g z/OS), you can specify a report here. You can upload a new report, select a previously uploaded report, or choose not to use a report. You can also use the My installed software page to manage all of your installed software reports.


Shop for products

In this step you will shop for the software products you want to order. Shopz divides its product catalogs into logical groups of products for easier viewing, and allows you to select which language features you are interested in ordering. You can also filter the product catalogs based on what is contained in your installed software report, if you specified one for your order, what products support Continuous Delivery, and what products are already licensed on the hardware systems you selected. For example, you can view just application development products which are available in Japanese, and are upgrades to already installed products. After selecting the catalog view you want to see, press the Show catalog button to display the products.

Each product in the order is displayed with icons to indicate how the product relates to your current environment, such as

  • how the product relates to your installed software report if you specified one for the order
  • whether the product is already licensed on the hardware systems you selected for the order
  • whether the product can be completely delivered via the Internet
  • whether the product is eligible for a Product ServerPac

Each product also includes a link to related announcement letters, and another link to display the FMIDs for the product, in environments that use them. You can also view ordering notes for the product if they exist. These links are displayed in pop-up windows.

When you find a product that you want to add to your order, just check the checkbox next to it. After checking all the products in this view of the catalog, select another catalog view and repeat the process until you're finished. The running count of products at the top of the page is updated each time you change catalog views.


Specify order contents

When you get to this step, all of the products that you selected are displayed. If any of the products have requisites that are not met, then the requisite products are displayed below them. Similarly, if any products are incompatible with other ones, then the incompatibilities are displayed below them. Some requisites and incompatibilities can be bypassed in the ordering process as long as they are dealt with when the software is installed, but others cannot be bypassed. Requisites and incompatibilities which cannot be bypassed must be resolved before proceeding to the next step.

Products, including unmet requisites, are displayed with checkboxes or radio buttons next to them. Radio buttons are used when there is a set of products from which you can only select one. To add a product to the order, check the checkbox or select the radio button. To remove a product from the order, uncheck the checkbox or select a different radio button. After selecting or deselecting products, you may solve or introduce more requisite problems, so you'll want to refresh the order to see if any problems remain.


Select new licenses

When you order software products which are not already licensed on all of your selected hardware systems, you can specify any new licenses in this step. Some product licenses are designated to a specific hardware system, while others are system independent and just designated to your customer number. Every software product in your order must be licensed on at least one of your selected hardware systems, or to your customer number.


Specify Installation Method

This step will provide you the installation method that you will use to install your ServerPac order. The ServerPac order is packaged differently based on the installation method you have selected. There are two options available to choose from:

  • z/OSMF SW Management
    • When you use this option your ServerPac order will be produced in a form to be acquired and installed using z/OSMF Software Management.
    • This format is available for z/OS V2.5, CICS, IMS, and Db2 ServerPac product orders.
  • CustomPac Installation Dialog
    • When you use this option your ServerPac order will be produced in its traditional form to be acquired and installed using the ISPF based CustomPac Installation Dialog.


Specify delivery options

With the contents of your order now complete, you are ready to specify how you want your order delivered.

First, you select your preferred delivery media, which can be a type of DVD or Internet. The delivery media options displayed depends on which options are supported by the offering being ordered. Please be aware of the requirements for Internet delivery.

Next, you select your delivery address from a list of your shipping addresses on record. If you do not find your desired shipping address, you can request a different one by using the special instructions lower on the page. For some orders, you can also select other address information, such as the bill-to and payer addresses.

If you have a purchase order number for your order can you specify it here.

In addition to the shipping address override, you can also specify other special instructions with your order, but special instructions may delay your order, because they need to be processed manually at an IBM order center.


Review and submit

The final step of every product order is to review all of your selections from the previous steps. As you review your order, you can jump back to any step in which you want to change your choices. Once you are happy with your order, you can submit it for processing. If the order does not include any new licenses, it is submitted directly for fulfillment, but if you did request new licenses, then it is submitted to the order center, and you will be contacted by IBM.

You may also download an XML file version of the order by clicking on the Download XML button at the bottom of the Review and submit page. The order XML file description can be found at this link:


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