Request access to PAO
Learn how to request access to Passport Advantage Online (01:57)
If you purchase new software licenses, renew IBM Software Subscription and Support, download software or request media, manage entitlements or have reporting responsibilities, you may need access to Passport Advantage Online (PAO). In some instances, you may be granted access automatically by your Site Primary Contact. In others, however, you will need to request access. Learn how.
Download software from PAO
Software download and media access (03:10)
Walk through the Software Download and Media Access process from start to finish. Learn how to download newly acquired software as well as fixes and updates to your entitled software to take advantage of new features, functionality, innovations and security available in the latest version or release of your IBM software.
Update contacts and manage PAO access
Account Management: contact updates and access management (04:13)
Maintaining accurate contact information and access management are key PAO Account Management. Watch this two-part video to understand why.
- Part I: Access management governs what others in your organization can do see and do within PAO and helps ensure the security of your online data. This is where you Site’s Primary or a Secondary Contacts add and delete users, assign roles and grant specific use privileges.
- Part II: Contact updates walks through the steps required to maintain accurate contact information. While updating contact information is largely the responsibility of the Site Primary and any Secondary Contacts, all PAO users should understand its importance.