IBM Watson Health Citizen Engagement
What Universal Access can do for your organization
IBM Watson Health Solution for Universal Access helps organizations translate complex policy and legislation into simple, government digital services. A consistent human-centered experience, accessible from any device and aligned with global digital service standards, guides the citizen through the intake process with triage, screening, application and ongoing processing. Universal Access comes with pre-defined configurable business processes and an innovative design system built for government, providing both the benefits of an off the shelf product, and the flexibility required for the delivery of bespoke experiences.
Simplify the engagement experience
Connect people to all of the services they need from a single intake process.
Evolve at pace and at scale
Configure, customize and go live in weeks instead of months.
Increase caseworker efficiency
Expand the online channel, reduce service center traffic and increase caseworker efficiency.
Modernize and integrate
Modernize the front end and integrate with the back end systems.
Feature Spotlights
- Configurable domain-specific business processes
- Human-centered design
- Design system built for government
- Accessibility out of the box
- Security, performance and scalability
- Interoperability
- Flexible deployment options
Product images
“Close to 80 percent of SNAP applications are submitted online, and foot traffic in our offices is down by 30 percent.”