Feature spotlights

Improve customer service and self-service

Enable your organization to offer improved customer service and 24x7 self-service access to statements, bills and correspondence. Quickly resolve inquiries, improve customer satisfaction and retention. By implementing the CM OnDemand Enterprise Archive, organizations can reduce customer servicing costs, avoid printing costs. Lower paper usage and the need to store paper documents – go green.

Easily migrate your content

IBM Lab Services has successfully migrated dozens of satisfied customers to CMOD using a proven phase-based methodology. The CM OnDemand Enterprise Archive provides the most optimized and scalable solution, period. It includes a state of the art Content Navigator client for mobile access, an open API, active roadmap delivering major enhancements every 18 months and an active OnDemand UserGroup (ODUG).

Optimize high volume batch capture, storage and retrieval

Provide the ability to optimize high volume batch capture, storage and retrieval of XML, PDF and AFP documents. Internal production reports are patented and open. The result is rapid retrieval, proven integrity with hash routines and encryption and far less storage requirements compared to traditional ECM software which focus on incoming individual documents. Style sheets enable the display of XML documents to be optimized by device to meet accessibility requirements.

Use powerful analytics and report mining

The CM OnDemand Enterprise Archive serves as a trusted data source for any analytics tool including Watson Analytics, Cognos and Spark. Datawatch Report Mining Server RMS is an add-on re-seller product that enables customer service representatives (CSRs) to suggest rate plan changes, promotions, new products and services.

Simplify report distribution activities

OnDemand Distribution Facility (ODF) eliminates platform specific functional differences and helps simplify report distribution activities including distributing reports to users and notifying users when reports or individual documents are ready.

Support for additional languages

With additional support for Russian and Turkish, IBM Content Manager OnDemand now supports a total of 26 languages. Moreover, users can optionally specify folder names and descriptions in multiple languages.

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