Expert IT support for your Cloud Data Center

IBM® Cloud Data Center Support Services helps you achieve high IT availability through predictive and preventive maintenance for IBM and non-IBM hardware and software – as well as through virtualized and cloud infrastructure. We help you achieve key performance indicators (KPIs) that have been tailored to your needs. Our services are also designed to help you optimize the people, processes, technology and data that keep your IT environment running. Using these services, IBM has helped clients achieve measurable results – including fewer planned and unplanned outages and improved end-user satisfaction.

Put a dedicated support team in charge

IBM offers IT Infrastructure Library (ITIL)-based services that are managed by an assigned ITIL v3-certified client availability leader and a dedicated technical support team.

Achieve verifiable results

We track your KPIs for the duration of service delivery. Long-term data indicates that our services decrease outages and improve customer satisfaction.

Reduce costs by minimizing downtime

Your IBM support team is dedicated to the proactive prevention of outages. With their help, you can prevent the costs of downtime – which can far exceed the expense of IBM services.

Four good reasons to use Cloud Data Center Support Services

  • Achieve high systems availability
  • Reduce cost by preventing and reducing the impact of outages
  • Get real results with industry-leading support processes
  • Expert service delivery

See how it works