Think 2018 is over, but you can still access the insights

See why IBM is a leader in digital experience platforms

Learn why IBM is a leader in digital commerce platforms

Introducing the new IBM WebSphere Commerce

Enabled with AI, you have everything you need to go on the offensive against digital disruption. Game on!

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Welcome to Watson Commerce

More than 20 years of proven reliability and security combined with a modern architecture and the power of Watson AI, so you can deliver the kind of omnichannel experiences that will keep your customers coming back.

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Modern architecture

Right now, it’s time to innovate and stop spending so much time managing your platform. Now, Watson Commerce’s cloud-ready solutions give you the power to handle anything thrown at you and scale at a moment’s notice.

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Omnichannel commerce experiences

Execute your strategy in every customer interaction. Give your customers the ability to move seamlessly between channels, so they can browse and buy when, where and how it’s most convenient.

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Meet Watson, your AI-powered advisor

Create unfair advantages with Watson AI, helping you make smarter decisions faster. Your new AI assistant will learn from every interaction to identify trends and patterns. Stay one step ahead of your customers and competitors.

Watson Commerce solutions in the marketplace

Omnichannel Commerce

Customer expectations continue to rise. They want a personalized experience that engages them in the context of their buying journey and at the time and place that’s most convenient, including mobile, social, store or through direct sellers.

Get the real-time customer and business insight you need to deliver seamless and consistent omnichannel experiences with contextually relevant content, marketing, and promotions for both B2C and B2B selling models.

Order Management and Fulfillment

Your customers want the flexibility to choose how they buy, receive, and return goods and services. You want to make and deliver on promises profitably.

Deliver the perfect order every time with intelligent omnichannel fulfillment. Cognitive sourcing and fulfillment logic optimizes inventory utilization and fulfillment efficiencies in real time. You get a single, actionable view of orders and inventory across the entire network, powering standard and innovative fulfillment use cases.

Customer Insights

You need to know your customers as individuals if you want to deliver seamless customer experiences. Marketers have more sources of information than ever before, but can struggle to make sense of it all.

With Customer Insights, marketers can harness data across the entire customer journey, forming a complete view of your customers. You can uncover relevant insights and recommendations that get smarter with each interaction so you can drive the results you want.

Digital Experience

All organizations are reexamining strategies and platforms for delivering personalized, differentiated brand experiences. 

Digital Experience solutions empowers business owners to deliver personalized content to the right target, at the right moment. You can drive conversion rates — across web, mobile and hybrid apps — without relying on IT.

Discover the cognitive capabilities of Watson Commerce

What if you knew exactly where customers encounter problems with their online experiences?

Can your online store automatically organize how products are presented to customers?

Can your online store tell you when something’s wrong? Does it have the ability to understand, reason and learn?

Can your system identify the most efficient and profitable way to fulfill every order?

What if you could boost sales for a new product with inspirational content, delivered in just a few clicks?

See the latest news and insights

80 percent of B2B buyers now expect the same buying experience as B2C

Five challenges retailers face giving customers what they want

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Explore our IBM Business Partners

Your customers want the flexibility to choose how they buy, receive, and return goods and services. You want to meet their expectations while protecting profit margins.

Partner with us

Join the IBM Business Partner ecosystem. Take advantage of benefits that will help you promote, connect and grow your business.