Product plans
Explore Watson Assistant pricing plans
Pricing details
Channels
Lite |
Recommended
Plus
|
Premium | Deploy Anywhere | |
---|---|---|---|---|
Webchat | Included | Included | Included | Included |
Telephony/ Voice Add-on | Included | Coming soon | Included | |
SMS & MMS | Included | Included | Included | |
Messaging channel Integrations | Included | Included | Included | Included |
Custom Channel API | Included | Included | Included | Included |
Features
Lite |
Recommended
Plus
|
Premium | Deploy Anywhere | |
---|---|---|---|---|
Users per month | Up to 1,000 | unlimited | unlimited | unlimited |
Messages per month | 10,000 | unlimited | unlimited | unlimited |
Skills | 5 | 50 | 100 | 50 |
Dialog nodes per skill | 100 | unlimited | unlimited | unlimited |
Days worth of analytics data | 7 days | 30 days | 90 days | Coming soon |
Versions per dialog skill | 0 | 10 versions | 50 versions | Coming soon |
Max timeout limit | 5 minutes | 24 hours | 7 days | 7 days |
⠀
Lite |
Recommended
Plus
|
Premium | Deploy Anywhere | |
---|---|---|---|---|
Chat interface | Included | Included | Included | Coming soon |
Pre-built content | Included | Included | Included | Included |
Disambiguation | Included | Included | Included | Included |
Digressions | Included | Included | Included | Included |
Intent conflict resolution | Included | Included | Coming soon | |
Intent recommendations | Included | Included | Coming soon | |
Customer service integrations | Included | Included | Included | |
Search skill | Included | Included | Coming soon |
Phone Specifications
Lite |
Recommended
Plus
|
Premium | Deploy Anywhere | |
---|---|---|---|---|
Concurrent call capacity | 100 | Coming soon | Starts at 50 | |
Real-time transcription | Coming soon | Included | ||
SMS capability | Included | Coming soon | Included | |
Support for SIP call transfers | Included | Coming soon | Included | |
Outbound dialing | Coming soon | Coming soon | Included | |
Connectivity to existing IVRs | Included | Coming soon | Included | |
Multiple language support | Included | Coming soon | Included | |
Neural voice synthesis | Included | Coming soon | Included | |
Language, acoustic, and voice customizations | Included | Coming soon | Included |
Deployment
Lite |
Recommended
Plus
|
Premium | Deploy Anywhere | |
---|---|---|---|---|
Leverage log data across instances | Included | |||
Data isolation | Included | Included | ||
Private endpoints | Included | Included | ||
Activity tracker | Included | |||
HIPAA enabled | Included | |||
Usage and training data kept private by default | Included | Included | ||
SLAs | 99.5% | 99.9% | ||
Data resides onsite | Included | |||
Run on any cloud, including IBM, Amazon, Google, Microsoft and on-premises environments | Included | |||
Get started for free | Start 30 day free trial | Contact rep to get started | Contact rep to get started |
Frequently asked questions
How do I track monthly active users (MAUs) for anonymous users?
If you’re using our REST API and you don’t have a userID because your user is anonymous, we recommend that you generate your own randomized ids using something like UUID (link resides outside IBM). If you’re using web chat and a user doesn’t have an identifier provided by you, we will generate one for your user and cookie them with the anonymous identifier in the event that they return to your site later in the month. That way you’ll only be charged once for that user.
What qualifies as a meaningful interaction?
A message that your user sent into your assistant that received a response is a meaningful interaction. Welcome messages at the beginning of a new conversation are not charged.
What if an anonymous user logs in and becomes identifiable with a known ID? Are you going to charge me twice?
If messages are sent with two different userIDs then yes, you will be charged twice. We recommend either prompting users to login prior to initiating a chat or using the anonymous value for that user throughout all of their sessions.
How do I track monthly active users (MAUs) for authenticated or known users?
If you’re using our REST API or web chat integrations, you need to provide us with a unique identifier (created by you) for each user that interacts with your assistant. We recommend a non-human identifiable database ID (i.e. a GUID) that doesn’t change throughout your customer lifecycle. If you’re using our Facebook, Slack or Intercom integrations, we pull the user ID from these sources automatically.
What if I don’t provide IBM with a userID for a given interaction?
We will charge based on the session identifier automatically, meaning that if this user returns a second time within the month after their session expires, they will be treated as two MAUs.
How many languages are supported?
Watson Assistant currently supports 13 languages and 1 in beta. However, support coverage differs from feature to feature. For a detailed view of the product’s support coverage by feature, go here.
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