IBM Technical Support Appliance
Improve IT uptime, streamline inventory management and reduce gaps in support coverage.
How much time do you spend on IT inventory and availability management? Eliminate knowledge gaps of your IT equipment and operating systems (OS) with a robust, end-to-end solution. It all starts with knowing what's on your network right now, even when your systems come from a variety of vendors.
IBM(R) Technical Support Appliance (TSA) is like a library of your data center: you come here to learn what IT devices are currently on your network, to set up scheduled discoveries for spotting deltas and trends, and to always get relevant, up-to date IT asset information.
TSA and the Client Insights Portal are features of the IBM Support Insights platform.
Register here to learn more and try out the interactive demo.
Get started with TSA today
Discover your IT inventory
IT asset discovery
You manage warranty and support coverage across everything in your datacenter. You want to stay on top of where exactly to install the latest code patches. Start with accurately knowing what is on your network, right now.
IBM Technical Support Appliance (TSA) is like a library of your data center.
You manage warranty and support coverage across everything in your datacenter. You want to stay on top of where exactly to install the latest code patches. Start with accurately knowing what is on your network, right now.
IBM Technical Support Appliance (TSA) is like a library of your data center.
Shine a light on your datacenter
Datacenter inventory
You're not just responsible for a few systems in your datacenter, you need to know about all of them. Smart prioritization and planning start with knowing exactly what devices make up your datacenter.
Schedule IT asset discoveries as often as you'd like and uncover the details of your datacenter. Intelligent discovery and analytics help you plan code updates, system admin assignments and ensure service coverage for your multivendor space.
You're not just responsible for a few systems in your datacenter, you need to know about all of them. Smart prioritization and planning start with knowing exactly what devices make up your datacenter.
Schedule IT asset discoveries as often as you'd like and uncover the details of your datacenter. Intelligent discovery and analytics help you plan code updates, system admin assignments and ensure service coverage for your multivendor space.
You're not just responsible for a few systems in your datacenter, you need to know about all of them. Smart prioritization and planning start with knowing exactly what devices make up your datacenter.
Schedule IT asset discoveries as often as you'd like and uncover the details of your datacenter. Intelligent discovery and analytics help you plan code updates, system admin assignments and ensure service coverage for your multivendor space.
Get details about your systems
System details
You are responsible for keeping individual systems and devices up and available. Do you know what code versions your equipment is running?
See exactly what devices are installed on your network, from various IT manufacturers. TSA can help ensure that your patch and version levels are up to date for the specific systems that you administer.
You are responsible for keeping individual systems and devices up and available. Do you know what code versions your equipment is running?
See exactly what devices are installed on your network, from various IT manufacturers. TSA can help ensure that your patch and version levels are up to date for the specific systems that you administer.
You are responsible for keeping individual systems and devices up and available. Do you know what code versions your equipment is running?
See exactly what devices are installed on your network, from various IT manufacturers. TSA can help ensure that your patch and version levels are up to date for the specific systems that you administer.
Reduce costs and reconcile assets
Asset refresh
Do you have the proper service & support coverage for your datacenter equipment? Which systems are coming off maintenance and need support renewals? Are you still paying for maintenance for devices that you retired?
Reduce costs with easier warranty and maintenance agreement reconciliation and removal of retired equipment. Get precise start and stop dates for your supported equipment and reduce coverage gaps and overpayments -- all with TSA.
Do you have the proper service & support coverage for your datacenter equipment? Which systems are coming off maintenance and need support renewals? Are you still paying for maintenance for devices that you retired?
Reduce costs with easier warranty and maintenance agreement reconciliation and removal of retired equipment. Get precise start and stop dates for your supported equipment and reduce coverage gaps and overpayments -- all with TSA.
Do you have the proper service & support coverage for your datacenter equipment? Which systems are coming off maintenance and need support renewals? Are you still paying for maintenance for devices that you retired?
Reduce costs with easier warranty and maintenance agreement reconciliation and removal of retired equipment. Get precise start and stop dates for your supported equipment and reduce coverage gaps and overpayments -- all with TSA.
See everything in your datacenters
Accurate reports
Manually intensive IT inventories can produce stale, inaccurate results. How can you be sure that your internal IT inventory reports are accurate and up to date?
Get valuable insights for your IT assets across most major manufacturers for every datacenter in your company. Automated scheduling ensures that the TSA IT asset reports are accurate and up to date.
Manually intensive IT inventories can produce stale, inaccurate results. How can you be sure that your internal IT inventory reports are accurate and up to date?
Get valuable insights for your IT assets across most major manufacturers for every datacenter in your company. Automated scheduling ensures that the TSA IT asset reports are accurate and up to date.
Manually intensive IT inventories can produce stale, inaccurate results. How can you be sure that your internal IT inventory reports are accurate and up to date?
Get valuable insights for your IT assets across most major manufacturers for every datacenter in your company. Automated scheduling ensures that the TSA IT asset reports are accurate and up to date.
Warranty and Support coverage
Warranty & Support coverage
In a time when availability is essential for your business and IT budgets are shrinking, are you sure that you will have service and support coverage when you need it most? With the right warranty and support coverage information, you can avoid costly support delays for your critical IT equipment.
IBM Technical Support Appliance (TSA) is like a library of your data center.
In a time when availability is essential for your business and IT budgets are shrinking, are you sure that you will have service and support coverage when you need it most? With the right warranty and support coverage information, you can avoid costly support delays for your critical IT equipment.
IBM Technical Support Appliance (TSA) is like a library of your data center.
Ensure warranty and support coverage for your datacenter
Support status
It's important to have visibility into support levels and timelines to ensure that you have the right coverage at the right time, especially for mission critical devices in your datacenter.
Being proactive begins with knowing your IT inventory and the status of your maintenance contracts. IBM TSA’s analytics engines produce timely reports that provide valuable recommendations to help you see the road ahead.
It's important to have visibility into support levels and timelines to ensure that you have the right coverage at the right time, especially for mission critical devices in your datacenter.
Being proactive begins with knowing your IT inventory and the status of your maintenance contracts. IBM TSA’s analytics engines produce timely reports that provide valuable recommendations to help you see the road ahead.
It's important to have visibility into support levels and timelines to ensure that you have the right coverage at the right time, especially for mission critical devices in your datacenter.
Being proactive begins with knowing your IT inventory and the status of your maintenance contracts. IBM TSA’s analytics engines produce timely reports that provide valuable recommendations to help you see the road ahead.
Avoid gaps in your warranty and support coverage
System coverage
If your IT devices encounter issues, you need to know your support coverage, so you can get things back up and running without costly delays.
A glitch on your system requires opening a problem ticket with IBM Support. Smart analytics for TSA-discovered devices can show you warranty & support details about the systems you administer. No more surprises when you open a problem ticket to find out your system's coverage has lapsed.
If your IT devices encounter issues, you need to know your support coverage, so you can get things back up and running without costly delays.
A glitch on your system requires opening a problem ticket with IBM Support. Smart analytics for TSA-discovered devices can show you warranty & support details about the systems you administer. No more surprises when you open a problem ticket to find out your system's coverage has lapsed.
If your IT devices encounter issues, you need to know your support coverage, so you can get things back up and running without costly delays.
A glitch on your system requires opening a problem ticket with IBM Support. Smart analytics for TSA-discovered devices can show you warranty & support details about the systems you administer. No more surprises when you open a problem ticket to find out your system's coverage has lapsed.
Make smarter decisions for your support budget
Planning ahead
Are you sure you're not paying maintenance costs for machines that have already been decommissioned? Keep maintenance contract information up to date and focus in on the right service levels for specific systems.
Stop overpaying on support contracts for decommissioned machines. With TSA, you can view high level coverage graphs, and then drill down into individual devices to check support coverage. Quickly spot coverage level inconsistencies and gaps by comparing across multiple machines.
Are you sure you're not paying maintenance costs for machines that have already been decommissioned? Keep maintenance contract information up to date and focus in on the right service levels for specific systems.
Stop overpaying on support contracts for decommissioned machines. With TSA, you can view high level coverage graphs, and then drill down into individual devices to check support coverage. Quickly spot coverage level inconsistencies and gaps by comparing across multiple machines.
Are you sure you're not paying maintenance costs for machines that have already been decommissioned? Keep maintenance contract information up to date and focus in on the right service levels for specific systems.
Stop overpaying on support contracts for decommissioned machines. With TSA, you can view high level coverage graphs, and then drill down into individual devices to check support coverage. Quickly spot coverage level inconsistencies and gaps by comparing across multiple machines.
Be the innovator you've always wanted to be
Budget smarter
Save money by removing old equipment from maintenance contracts, and making sure new equipment has the right coverage model.
TSA analytics checks on support coverage information for each discovered machine. Everything is rolled up into Summary level reports, with individual device information contained in the TSA detailed reports.
Save money by removing old equipment from maintenance contracts, and making sure new equipment has the right coverage model.
TSA analytics checks on support coverage information for each discovered machine. Everything is rolled up into Summary level reports, with individual device information contained in the TSA detailed reports.
Save money by removing old equipment from maintenance contracts, and making sure new equipment has the right coverage model.
TSA analytics checks on support coverage information for each discovered machine. Everything is rolled up into Summary level reports, with individual device information contained in the TSA detailed reports.
System software insights
System software insights
TSA provides valuable snapshots of what device firmware and OS levels are running -- and precisely which systems are running them--helping you stay on top of critical version and patch planning. Avoid downtime, map out patch rollouts, and know exactly where to focus.
IBM Technical Support Appliance (TSA) is like a library of your data center.
TSA provides valuable snapshots of what device firmware and OS levels are running -- and precisely which systems are running them--helping you stay on top of critical version and patch planning. Avoid downtime, map out patch rollouts, and know exactly where to focus.
IBM Technical Support Appliance (TSA) is like a library of your data center.
Many problem tickets already have solutions
Stay current
You pride yourself on staying abreast of news and notifications about code level updates. Do you know exactly which OS and firmware levels are currently running on specific devices spread across your network?
TSA Reports can give you both the summary and detailed views of which device models are running downlevel code. You can turn that knowledge into intelligent, prioritized plans for what to focus on first. Assigning out patch updates to your system admin teams is a whole lot more effective when you can see exactly which devices need updating.
You pride yourself on staying abreast of news and notifications about code level updates. Do you know exactly which OS and firmware levels are currently running on specific devices spread across your network?
TSA Reports can give you both the summary and detailed views of which device models are running downlevel code. You can turn that knowledge into intelligent, prioritized plans for what to focus on first. Assigning out patch updates to your system admin teams is a whole lot more effective when you can see exactly which devices need updating.
You pride yourself on staying abreast of news and notifications about code level updates. Do you know exactly which OS and firmware levels are currently running on specific devices spread across your network?
TSA Reports can give you both the summary and detailed views of which device models are running downlevel code. You can turn that knowledge into intelligent, prioritized plans for what to focus on first. Assigning out patch updates to your system admin teams is a whole lot more effective when you can see exactly which devices need updating.
Be the one with up-to-date systems.
Avoid downtime
Keeping your code levels up to date is key to maintaining IT availability. But staying on top of code updates for your systems can be challenging. How can you quickly see exactly what is running where?
By giving you knowledge of what firmware and OS versions are installed on your devices right now, TSA can help you identify which of your systems is not running at the latest level. Proactive OS and firmware patching will help avoid system downtime and boost device productivity.
Keeping your code levels up to date is key to maintaining IT availability. But staying on top of code updates for your systems can be challenging. How can you quickly see exactly what is running where?
By giving you knowledge of what firmware and OS versions are installed on your devices right now, TSA can help you identify which of your systems is not running at the latest level. Proactive OS and firmware patching will help avoid system downtime and boost device productivity.
Keeping your code levels up to date is key to maintaining IT availability. But staying on top of code updates for your systems can be challenging. How can you quickly see exactly what is running where?
By giving you knowledge of what firmware and OS versions are installed on your devices right now, TSA can help you identify which of your systems is not running at the latest level. Proactive OS and firmware patching will help avoid system downtime and boost device productivity.
Code currency isn't a procurement issue… or is it?
Asset lifecycle
Systems running old code versions could foretell end-of-life devices. But how can you know which devices could need a tech refresh?
TSA can show exactly what microcode and OS levels are running on specific machines. If that code is a few years old with no further updates, the machine may be a candidate for consolidation or a technology update. Having that detailed information at your fingertips can help you estimate budgets for new hardware.
Systems running old code versions could foretell end-of-life devices. But how can you know which devices could need a tech refresh?
TSA can show exactly what microcode and OS levels are running on specific machines. If that code is a few years old with no further updates, the machine may be a candidate for consolidation or a technology update. Having that detailed information at your fingertips can help you estimate budgets for new hardware.
Systems running old code versions could foretell end-of-life devices. But how can you know which devices could need a tech refresh?
TSA can show exactly what microcode and OS levels are running on specific machines. If that code is a few years old with no further updates, the machine may be a candidate for consolidation or a technology update. Having that detailed information at your fingertips can help you estimate budgets for new hardware.
Downlevel code is expensive
Strategic patching
Keep an eye on support and code currency budgets. With spread out datacenters and lots of multivendor equipment, how can you see trends of earlier or obsolete code?
TSA Reports show exactly what OS, firmware, and microcode is installed on each device, across most OEMs. This detailed data can drive corporate-wide code currency and asset consolidation efforts to save money, avoid costly downtime, and drive consistency.
Keep an eye on support and code currency budgets. With spread out datacenters and lots of multivendor equipment, how can you see trends of earlier or obsolete code?
TSA Reports show exactly what OS, firmware, and microcode is installed on each device, across most OEMs. This detailed data can drive corporate-wide code currency and asset consolidation efforts to save money, avoid costly downtime, and drive consistency.
Keep an eye on support and code currency budgets. With spread out datacenters and lots of multivendor equipment, how can you see trends of earlier or obsolete code?
TSA Reports show exactly what OS, firmware, and microcode is installed on each device, across most OEMs. This detailed data can drive corporate-wide code currency and asset consolidation efforts to save money, avoid costly downtime, and drive consistency.
Install TSA
Ready to create your own reference library of IT assets? Here you’ll find everything you need to get started with IBM Technical Support Appliance. You can access setup guides and security documentation, view sample reports, and download the virtual appliance installation code from IBM Fix Central.
TSA is a feature of the IBM Insights Portal platform.
Register here to learn more and try out the interactive demo.
Get started with TSA today
Useful links
Download and install TSA
To download and install TSA please visit http://ibm.biz/TSAdesktop from your desktop computer.
- Download the TSA virtual appliance code bundle for VMWare OVA Platform or for Microsoft Hyper-V VHDX Platform:
- Install on a new virtual machine
- Configure TSA to discover IT devices on your network. You can also set up a recurring discovery schedule.
- Configure TSA to transmit the output to IBM Support. You can also set up a recurring transmission schedule.
- The initial TSA transmission alerts the IBM Support Insights team that there is a new customer to be onboarded. Contact the team at ibmsi@us.ibm.com to complete the process.
- Access IBM Support Insights to see your inventory, insights and reports.