Banking at the brink
Disruptive forces that have swept across other industries are now squarely centered on banking. Born-in-the-cloud startups and retailers with lower marginal costs and greater agility are competing in payments and core banking. And a new generation of financial technology companies are aiming to decompose the financial services value chain – selecting high-volume activities like small business and consumer lending, threatening to reduce the incumbents to settlement agents of last resort. Traditional banks, often burdened with inflexible and costly legacy systems, struggle to redefine new operating and business models to meet what may become existential challenges ahead. With insights from 1,060 banking executives and 1,600 retail banking and wealth management customers, this executive report identifies key business imperatives and tangible actions that can position traditional banks at the center of a rapidly evolving financial services ecosystem, accelerate transformation and help bankers map a path to sustainable success and profitability.
About the authors
Director, Global Industry Marketing
and Communications for IBM
Global Banking & Financial Markets
Leader for the IBM Institute for Business Value
Global Strategy Leader for Banking
& Financial Markets at IBM
Research Director and Strategy Leader,
IBM Institute for Business Value
Partner and Global Industry Leader for
Banking and Financial Markets,
IBM’s Global Business Services
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