Technologies such as cloud and AI continue to drive critical changes in enterprise IT. IBM and ServiceNow are helping businesses realize value faster from these investments through solutions in service management, IT operations management, and workplace support that harness the automation from the Now platform and AI capabilities from IBM Watson.

Solutions

Workplace Support Services with Watson

Will deliver high quality service desk services with analytics to reduce and resolve incidents more efficiently with multiple service options for any device

Resources

IBM Recognized by ServiceNow at Global PartnerNow Summit

IBM Receives "Highest Resale" and "Top Outsourcer" PartnerNow Awards. See Piero Chiodo's interview about IBM's alliance with ServiceNow at Knowledge 17.

Simplified Multicloud Management - 2019 trend to watch

IBM Expands Its Partnership with ServiceNow to Serve Multicloud Enterprises

The partnership will provide a standardized approach for managing IT operations across multiple third-party cloud providers and will deliver IBM's Multicloud Mnaagement Platform.

The Total Economic Impact of IBM Workplace Support Services

IBM commissioned Forrester Consulting to conduct a Total Economic Impact study and examine the potential return on investment enterprises may realize by deploying IBM Workplace Support Services.

Experts

  • Niki McKenna

    Niki McKenna

    Workplace Support Services Strategy and Offering Manager