Forrester study suggests value of engaging a support partner for open source software.

Simplifying open source software support via a single-source solution

Hiring expensive consultants, mining through OSS communities for answers, or seeking support from multiple service providers can all add up to increased costs, risks and time — possibly defeating your purpose for choosing open source in the first place. And you can’t afford production delays caused by downtime.

Whether you are using community editions, commercial products such as Red Hat and SUSE, individual packages or a complex software stack, IBM can support your entire open source ecosystem.

Get deep open source expertise from a single technical support partner

Support from people you know and trust

Support from people you know and trust

With IBM you get a 99 percent Linux fix rate and access to our deep community of skilled Linux developers and consultants

Guaranteed service level agreements

Guaranteed service level agreements

With one number to call, IBM provides 24x7 and 9x5 support options — available globally

Improve systems availability

Improve systems availability

Virtually unlimited assistance — ranging from diagnostic and installation questions to how- to and usage support

Why IBM?

We are the world's largest technical support provider for open source software including Linux

Linux Operating System

  • Subscription and support for all major distributions of Linux including Red Hat, SUSE and Ubuntu 
  • Unmatched skills on IBM Z®, IBM Power® and OEM Intel
  • Over 18 years experience providing open source support
  • 99 percent IBM fix rate

Commercial open source software

  • Subscription and support solutions for most Red Hat and SUSE products
  • Software Defined Storage including Red Hat Ceph, Red Hat Gluster and SUSE Enterprise Storage
  • Distributions for SAP applications
  • Docker EE support available for Power and IBM Z platforms

Community open source software

  • Enterprise-class support for 150+ community versions of open source software, including installation and configuration
  • Gain access to industry experts and obtain virtually unlimited assistance for a wide variety of how-to and usage questions
  • Get advice on which OSS packages could be optimized or best-suited for your specific project

Learn how IBM can help you solve the challenge of open source support

The smart way to manage support for your open source software

Connect with Technology Support Services experts

Caleb Redelman

Business Development Executive, Open Source

Schedule a time with Caleb to discuss:

  • Open source software support
  • Remotely-delivered support services

Mike Buente

Business Development Executive, Technology Support Services

Schedule a time with Mike to discuss:

  • Enterprise-class OSS support
  • Proactive, reactive, on-site and remote IT support

Camilla Sharpe

Business Line Executive, Multivendor Software Support

  • Open source software support
  • Linux ecosystem support

Related services

Multi-Vendor Hardware and Software Support Services

Simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor with the expertise to care for all your technology support needs. Improve availability, resolve issues quickly and reduce outages across your entire IT environment.

IBM Hardware and Software Support Services

Get proactive service and support from the people who know your IBM systems best. With our analytics, cognitive technologies and expertise, we can help identify and resolve most issues in a single call.