One call for IT support

Managing the enterprise IT estate keeps getting more complex. IT leaders worldwide race to move apps and data to private and public clouds. Integrating legacy systems with those environments can cause delays. And requests persist to lower maintenance costs.

IBM Technology Support Services simplifies the experience by integrating and maintaining hardware and software from virtually every vendor. That means with end-to-end IT support from IBM, you get a single, cost-effective source for keeping your entire IT environment running at peak performance. Problems are resolved before they become failures.

Outages are less frequent.

IT staff gets more time to focus on solutions that move your business—and the world—forward.

Benefits of single-source IT support

Save

Save money

up to 25% cost savings on IT support management

Speed

Save time

up to 20% less time spent on hardware support and managing vendors

Maximize

Solve problems

94% first-call hardware success rate

How we provide IT support

IBM helps clients unlock actionable insights and quickly resolve IT support issues. Innovative solutions we apply to IT support include:

  • Advanced analytics to uncover valuable performance insights
  • Artificial intelligence (cognitive) solutions to enhance support coverage
  • Augmented reality to enhance field staff capabilities
  • Automation to help manage basic, repetitive tasks

Featured IT support services

Open source software support

Unlock the full value of your open source ecosystem, including:

  • Commercial open source software like Red Hat and SUSE
  • Community-based open source software
  • Individual packages
  • Complex software stacks

Networking and security capabilities

Working with original equipment manufacturers (OEMs) (such as Juniper, Riverbed, Cisco, etc.), IBM:

  • Offers a one-stop shop maintenance service for network products
  • Uses tried, tested and trusted maintenance services in partnership with the original manufacturer
  • Offers single-point access to key OEM updates, patches and equipment

Additional IT support services

Lifecycle Maintenance Services

If managing your multivendor IT environment is taking time, resources and budget that could be better spent on growing your business, IBM® Integrated Support Services can provide a more robust, cost-effective solution. Functioning as a single source for multivendor support, IBM can offer a lifecycle solution that helps optimize system availability and reduce IT complexity — keeping your staff focused on core projects that move your business forward.

Managed Maintenance Solutions for Cisco Products

By using Cisco’s deep knowledge base, IBM's intelligent network support (INS) delivers a unique proactive support model which helps you identify problems before they occur and affect business operations. INS accurately pinpoints multiple exposures using a combination of proprietary algorithm methods, analytics and intelligence. It gives you well-structured output in the form of a device-detailed report, a dashboard, and a holistic overview of the state of your network — including remedial actions.

IBM Hardware and Software Support

Hardware and software support services from IBM can help you prevent and resolve issues quickly. Our integrated, around-the-clock hardware and software services are backed by IBM's product expertise, global support infrastructure, thousands of highly trained employees worldwide and Watson™ cognitive computing capabilities.

Deeper insights

Webcast: Real examples of integrating the data center and cloud

IBM Services executives who specialize in enterprise technology support and cloud relay how their clients have accelerated cloud initiatives by enlisting the right IT support partner.

How data center challenges may hinder digital transformation

In this Frost & Sullivan report we take a look at the top data center challenges reported by IT leaders as standing in the way of digital transformation, and how engaging with an expert, vendor‑agnostic IT services partner can help facilitate the journey.

Unlock open source technology’s full value

Open source use has skyrocketed among enterprise software developers. According to a commisioned research study recently conducted by Forrester Consulting, the results were clear: enterprises need help unlocking the full potential of large-scale open source software adoption.

Connect with Technology Support Services experts

Juhi McClelland

General Manager, Technology Support Services

  • Cognitive analytics and support
  • Virtual Assistant technical support
  • OEM or multivendor support

Camilla Sharpe

Business Line Executive, Multivendor Software Support

  • Open source software support
  • Linux ecosystem support

Daniel Witteveen

Vice President, Technology Support Services

  • Simplifying IT support management
  • Analytics on demand
  • Predictive maintenance

David Subia

Executive, Multivendor Solutions

  • Single point of contact support
  • Integrated lifecycle maintenance
  • Predictive analytics and IoT

Talk to us

Our experts are ready to help you reduce cost and risk while innovating at speed.