The right IT support partner can accelerate your cloud transformation

Innovation, agility and technology

The dynamics of the technology support business are rapidly changing, with the demand to streamline operations, reduce complexity and decrease costs. IBM Technology Support Services is revolutionizing IT support for the future, with innovative, advanced technologies to help simplify your IT support management and dramatically expand and extend new value to your business.

5 essential innovations to transform IT support management

Streamline operations, reduce complexity and inefficiency, and decrease the overall cost of IT support management while providing visibility and insight into your environment to help you make good IT decisions.

  • Automated IT device discovery and management shine a light on your data center.
  • Augmented reality enhances remote technical support.
  • A next-generation virtual assistant, powered by IBM Watson® technology, reduces support call volume and wait times.
  • IT maintenance service request process is streamlined with automation.
  • Advanced analytics transforms your raw data into meaningful insights.

More ways IBM can help transform IT support management


IBM blockchain-powered technology produces trusted, transparent and always audit-ready support services by monitoring service-level agreement metrics and optimizing and automating support services from quote to cash.

Predictive analytics

Identify upcoming hardware failures before they arise and prevent those failures from occurring again. Predictive analytics extract insights from data and use them to predict trends and behavior.

Entitlement analytics

Entitlement analytics

Simplify the client registration, entitlement validation and exception handling process with intelligent search capabilities for hardware and software entitlement information.

KPIs and metrics

KPIs and metrics

Gain the data and analysis to improve understanding of business status, support business decisions and facilitate business transformation globally.

Client Insights Portal

Improve the availability and efficiency of your infrastructure and see a single view of your inventory for Capex and Opex planning.

Intelligent networking support (INS)

Identify problems before they occur and improve business operations. IBM INS delivers well-structured output in the form of a device-detailed report, a dashboard and a holistic overview of the state of your network, including remedial actions.

Design Thinking

Design Thinking

Design Thinking is an iterative process in which interdisciplinary teams work efficiently on creating high value from generating insights, testing and refining solutions for you. 

Cross pattern benchmark

Cross pattern benchmark (XPB)

The IBM XPB report compares the operational performance of a specific client with a benchmarking partner. It analyzes both call and reporting data to deliver valuable insights into the health status of the IT environment.

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