The dynamics of the technology support business are rapidly changing, with the demand to streamline operations, reduce complexity and decrease costs. IBM Technology Support Services is revolutionizing IT support for the future, with innovative, advanced technologies to help simplify your IT support management and dramatically expand and extend new value to your business.
5 essential innovations to transform IT support management
Streamline operations, reduce complexity and inefficiency, and decrease the overall cost of IT support management while providing visibility and insight into your environment to help you make good IT decisions.
Automated IT device discovery and management shine a light on your data center.
More ways IBM can help transform IT support management
IBM blockchain-powered technology produces trusted, transparent and always audit-ready support services by monitoring service-level agreement metrics and optimizing and automating support services from quote to cash.
Identify problems before they occur and improve business operations. IBM INS delivers well-structured output in the form of a device-detailed report, a dashboard and a holistic overview of the state of your network, including remedial actions.
Design Thinking is an iterative process in which interdisciplinary teams work efficiently on creating high value from generating insights, testing and refining solutions for you.
Cross pattern benchmark (XPB)
The IBM XPB report compares the operational performance of a specific client with a benchmarking partner. It analyzes both call and reporting data to deliver valuable insights into the health status of the IT environment.