Drive consistency across your data center with an integrated support strategy leveraging premium support and services to minimize downtime and free up your IT staff to focus on more strategic initiatives. Take advantage of IBM Support Insights to streamline asset management, help you benefit from preventive maintenance, and support analytics that your team needs if it’s going to solve IT issues before they become emergencies. Leverage infrastructure services to keep your data center running smoothly.
IDC Perspective: The Cost of Downtime in Datacenter Environments: Key Drivers and How Support Providers Can Help.
Leverage predictive analytics and a dedicated technical account manager to manage and mitigate IT problems before those problems threaten business continuity.
Consolidate support vendors to drive cost savings, free up your IT team for strategic projects and reduce vendor management.
Streamline support with data center support consolidation to reduce time spent managing contracts and vendors. Leverage IT services to let IBM manage your day-to-day data center needs.
Leverage IBM to support your IBM Power®, IBM® Z®, IBM LinuxONE, IBM Storage and multivendor infrastructure.
Build a customized support strategy with premium services to drive consistency and reduce downtime in your data center.
Insights and analytics provide headlights into support gaps, interoperability and security issues, inventory and more.
Maintain support for your IBM Power, IBM Z, LinuxONE and Storage products while you plan for your next upgrade with a service extension.
Take advantage of IBM support across your data center to drive lower costs and reduce downtime.
IBM supports IBM Power, IBM Z, IBM LinuxONE and IBM Storage as well as leading third-party server and storage vendors with a range of support options and data center services to manage day-to-day needs and optimize systems health.
From installation and configuration, to end-of-life options, IBM can help you install, configure and optimize your networking infrastructure—providing premium support, identifying interdependencies and reducing the time spent on managing the network across its lifetime.
IBM supports operating systems like AIX® , IBM i, z/OS® and Linux®, as well as core enterprise software such as Microsoft, Oracle, Red Hat® and SUSE.
According to an IDC white paper, a holistic data center support and services strategy includes lifecycle services to “overcome the significant barriers to maintaining and optimizing the complex, multicloud IT infrastructure necessary to support the digital business.”
Sustainable solutions from deployment to disposal
From deployment to disposal, let TLS help keep your infrastructure current, protect your data and guard your infrastructure investment.
Task-based services for your data center
TLS provides hardware-agnostic and software task-based services for a variety of projects. Services are available for special events such as relocation, physical inventory inspection and even data center operations reviews. Find out more about the project services IBM provides for your IBM Infrastructure and across the data center.
Data center orchestration and management
Best practices for high IT service availability include strengthening service management, tightening end-to-end execution, and leveraging data analytics techniques to enable a shift of technical support from reactive to preventative. IBM Accelerated Value Program provides clients with a dedicated team focused on proactive orchestration at a worldwide, geographic and process level. Find out more about IBM Accelerated Value Program.
Networking deployment and performance
Mistakes in network installation and configuration can be a considerable source of downtime. Leverage IBM Technology Lifecycle Services to install and configure your networking solution.
IT service availability and resiliency assessment
The High Availability Center of Competency (HACoC) taps technology and service management experts from across IBM and the industry to assess clients' IT infrastructures and delivery practices and collaborate to define the strategy and solutions needed to help them reach their availability goals.
IBM is proud to be named a leader in the new IDC MarketScape: Worldwide Support Services 2022 Vendor Assessment report.
"Customers state that the partnerships IBM creates at the higher levels of the C-suite allows IBM to truly understand the business needs of the customer, and in return, the C-suite of the customer has access to IBM executives." (Quote from IDC Marketscape)
IBM Technology Lifecycle Services is a world-class provider dedicated to delivering an exceptional client experience, as measured by our Net Promoter Scores.