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Technology Lifecycle Services

 Technology Lifecycle Services
A single point of contact across the entire data center environment to accelerate your AI and hybrid cloud journeys
Need IT support?
An IT technician who is programming a computer equipment in the server room.

Your trusted support and services partner

IBM Technology Lifecycle Services offers a holistic approach to data center management with technical experts, powered by AI-driven insights, across your entire IT environment—from hardware and software to networking and security.
Build resiliency

Increase uptime with a one-stop IT support vendor, providing preventive and proactive maintenance through trusted AI and automation capabilities.
Increase security

Protect your organization with connected infrastructure, a strategic approach to security and regulatory compliance.
Drive optimization

Harmonize your infrastructure across hardware, software, networking and security; simplify IT complexity; and position your organization for sustainable growth.
Lower costs and reduce downtime

Streamline support vendors to lower costs, reduce error resolutions and increase IT efficiency, freeing resources to focus on high-impact projects.
Supporting your IT journey Servers and storage 

Support for IBM Power®, IBM Z®, IBM LinuxONE, IBM Storage and third-party servers and storage.

 Explore servers and storage Software

Support for your IBM and third-party operating systems including SAP HANA, Microsoft, Oracle and more.

 Explore software Enterprise network and security

Support for IBM SAN, Cisco, Juniper, Palo Alto, F5, Checkpoint Technologies and more.

 Explore enterprise network and security

AI and automation capabilities

Using our AI and automation capabilities to offer you streamlined support services, enhancing efficiency and elevating the support experience.

 AI transforms the support experience
IBM Support Insights IBM Support Insights is a powerful, AI-enabled tool that improves IT reliability and streamlines asset management. It provides preventive maintenance analytics to help your team solve IT issues before they become emergencies. Use it to simplify management of your IT infrastructure and reduce gaps in support coverage. Explore more See the demo
IBM Electronic Service Agent (ESA) Proactive problem determination and resolution for IBM servers, storage and selected x86 manufacturers, through 24x7x365 call home capabilities. A total of 86% of IBM ESA support cases were closed through automation.
Virtual assistant An always-active self-service assistance with virtual assistant (chatbot powered by IBM watsonx™). A total of 89% of client questions were successfully addressed. See how it works
Agent assist IBM support agents can quickly locate the most relevant information from IBM’s extensive knowledge base to provide appropriate solutions through Agent Assist, an AI cloud service based on watsonx.
IBM Support Insights IBM Support Insights is a powerful, AI-enabled tool that improves IT reliability and streamlines asset management. It provides preventive maintenance analytics to help your team solve IT issues before they become emergencies. Use it to simplify management of your IT infrastructure and reduce gaps in support coverage. Explore more See the demo
IBM Electronic Service Agent (ESA) Proactive problem determination and resolution for IBM servers, storage and selected x86 manufacturers, through 24x7x365 call home capabilities. A total of 86% of IBM ESA support cases were closed through automation.
Virtual assistant An always-active self-service assistance with virtual assistant (chatbot powered by IBM watsonx™). A total of 89% of client questions were successfully addressed. See how it works
Agent assist IBM support agents can quickly locate the most relevant information from IBM’s extensive knowledge base to provide appropriate solutions through Agent Assist, an AI cloud service based on watsonx.

By the numbers

13K

Global technical support specialists.

 22K

Supported IBM and other OEM hardware and software product types.

 3.5M

Support Insights analyzes 3.5M multivendor assets providing preventative actions to more than 3K clients.

 140

IBM provides access to a high level of technicians in more than 140 countries.

What our clients are saying

Reduces operational costs and improves networking productivity

See the benefits that Santander is achieving with IBM Managed Maintenance Solution for Network and Security.

 Read the Santander story Significantly reduces the burden on IT operations

Read about how Josefs-Gesellschaft partners with IBM for Cisco support to focus on what is central for their organization.

 Read the Josefs-Gesellschaft story Maintains reliability and security of IT infrastructure

Explore how IBM provided reliable support and maintenance on IBM Storage and IBM Power for the Technical University of Munich.

 Read the Technical University of Munich story Reduces complexity and improves clarity and visibility into enterprise networking

Discover the role that IBM Support Insights and IBM Managed Maintenance Solution for Network and Security played for this municipality.

 Read the City of Kamloops story
Take the next step

Our IBM experts are ready to help you make the most of single-source managed services for your technology and business operations. Schedule a 30-minute, no-cost strategy session today.