Are you ready to build a cognitive enterprise?

Intelligent workflows integrate new technologies like artificial intelligence, blockchain and automation in ways that work for your business. There is no off-the-shelf software that can solve all your challenges so the imperative is to reinvent every part of your business. By harnessing your data, we can help. Our industry experts can help you build a smarter enterprise to avoid disruption and reinvent your business for the future.

Business Outcomes

Streamline Supply Chains

Single, unified systems are created by integrating touchpoints between front, middle, and back offices.

Refresh Customer Experiences

Deliver personalized experiences through deliberate 360 interactions to empower the people you serve.

Digitize Enterprise Processes

Transfer your business model by redesigning your processes, from the inside out.


Internet of Things Services

Business Process Automation Services

Artificial Intelligence Services

Big Data Services 

Finance Transformation Services

Advanced Analytics Services

Talent and Transformation Services

Procurement Services

Risk and Fraud Management Services

Blockchain Services

Cognitive Customer Care

Reinvent BPO services with intelligent workflows

Digital technologies have created a new set of expectations for operations leaders. Traditional models are quickly being phased out by intelligent workflows. The value of BPO no longer lies in pure labor arbitrage. Instead, businesses are being challenged to leverage automation, artificial intelligent, the Internet of Things (IoT) and other emerging technologies to reinvent their workflows to grow their enterprises.

Case studies


VW is serving customers personalized experiences and tailored offers with their landmark app, We Experience.


KONE is improving “people flow” in some of the world’s busiest buildings using IoT and AI.


McLane, a trucking company, is transforming itself into an advertising firm using digital insights.


L’Oreal is taking on an Industry 4.0 transformation with the help of IBM and the Internet of Things.

DBS Bank

DBS Bank is using automation to become one of the most efficiently run financial organizations in Asia.

Crédit Mutuel

Crédit Mutuel is training Watson™ to help its advisors provide customers with quick, comprehensive information using Cognitive Customer Care.

Educational resources


IBM Institute for Business Value: The evolution of process automation — Moving beyond basic robotics to intelligent interactions


IBM is ranked the #1 Cognitive Assistant Service Provider by HfS in 2018


HfS Blueprint Report: Internet of Things Services 2018

Ready for some expert advice?

IBM experts are here to help you at no cost talk about how to accelerate and simplify your digital transformation.