Overview

A personalized, authentic employee experience can improve engagement and enrich the customer experience. It's a critical key to unlocking higher overall business performance.

Tune into the voice of employees, use data and insight to design more meaningful staff experiences, improve workforce engagement — and drive your business forward.

The benefits

Invest in improving the employee experience to help lower overall HR costs.

Motivate staff with proactive engagement programs to stimulate innovation.

Improve customer satisfaction and sales by empowering employees to succeed.

Employee engagement services

C-suite leaders understand that engaged and empowered employees are critical in the battle for customer loyalty. The creative employee experience design approach from IBM combines behavioral science and analytics, IBM Design Thinking techniques, mobile and social technologies, and digital change consulting. This combination can improve the day-to-day work experience of your people and empower them to win your customers' loyalty — again and again.

It's time to rethink the workplace with the employee experience at the center.

By creating a differentiated work experience for employees, IBM helps your employees thrive and grow in a constantly changing environment. A positive experience helps employees feel empowered to respond to customer needs and market challenges — which is good for business.

Our approach incorporates five practices which can influence the design of the employee experience.

  • Personalization: Create a fit between the needs of the employee and the needs of the organization.
  • Transparency: Improve visibility across the organization, for both the employee and the employer.
  • Simplicity: Remove non-value added activities and information to streamline experiences.
  • Authenticity: Align experiences to the organization’s culture and value system.
  • Responsiveness: Allow both employee and employer to share information and modify actions.

Would you like to learn more about our employee engagement services?

IBM helps global biotech firm find better talent and improve metrics

With 22 affiliates in 19 countries, creating a more strategic talent acquisition function would require a recruitment process outsourcing provider that could assist in sourcing, screening and scheduling process accountability.

Educational resources

Report

Designing employee experience

Report

Positioning for the future: Intelligent IT for the anytime, anywhere workforce

Blog

Why cognitive technology is crucial to a good employee experience

Related solutions

HR Transformation Services

Optimize your HR organization to address and overcome HR challenges.

Talent Acquisition Services

Consulting, recruitment, and employment branding solutions to help you reimagine talent acquisition.

Change Management Services

Establish a fundamentally different approach to managing organizational change.

Talent Development Services

Create a culture of continuous learning to keep ahead of market demands.

Employee Engagement Software

Engage and grow your people for maximum impact.

IBM Watson Career Coach

Cognitive employee career guidance to drive retention and fill skills gaps.

Meet our experts

Tina Marron-Partridge

Partner and Vice President, Talent and Engagement

Paul Baxter

Associate Partner, Talent and Engagement

Would you like to learn more about IBM business consulting?