Digital technologies have created a new set of expectations for operations leaders. Traditional models are quickly being phased out by intelligent workflows. The value of BPO no longer lies in pure labor arbitrage. Instead, businesses are being challenged to leverage automation, artificial intelligence, the Internet of Things (IoT) and other emerging technologies to reinvent their workflows to grow their enterprises. It's not about replacing employees, but rather opening teams up to new, uncharted opportunities for growth. The future of business services lies in helping people through reimagined processes.