Companies are struggling with low growth in a digitally disrupted world. There’s a need for structural cost take-out and transformation of enterprise operations to enable growth and competitiveness.

Enterprise back-office operations and shared services organizations seek to redesign their operating models, reinvent customer experience and infuse intelligent technologies to help improve efficiency and reduce operational costs. But they are struggling to understand where to focus, how to start and what technologies to deploy. Businesses sometimes need to take an outsourcing approach to digitally reinvent operations end-to-end.

We help you run fully digitized, automated and intelligent business processes, augmented with deep analytics and AI, to deliver value beyond efficiency.

The benefits

Infuse automation, applied insights and AI into the core processes.

Support new ways to work with customers, suppliers and partners.

Simplify and innovate processes to help improve outcomes and performance.

BPO services

Business Process Reengineering

Modernize and reinvent your processes from the ground up with analytics, automation and AI. Go beyond simply improving efficiency to significantly changing the customer experience and your market competitiveness. 

BPaaS solutions

Business process as a service (BPaaS) solutions virtually plug-and-play into your operations, helping deliver outcomes and benefits more quickly than in the past.

Business Model Innovation and Operating Model Services

Develop a well-defined operating model strategy to enable new competitive capabilities and differentiated customer value propositions.

Business Process and Operations Services

Reengineer and manage business processes, integrate intelligent automation technology, and utilize business process services to modernize your operations.

Would you like to learn more about our process outsourcing services?

Case studies

A global education company automates finance operation at scale

Using Robotic Process Automation (RPA), IBM automates highly complex intercompany reconciliation process across 520 client subsidiaries and improves speed by 5x.

IBM uses RPA to reinvent its multi-billion dollar procurement operations

IBM Procurement manages billion-dollar transactions with thousands of global suppliers annually. With robotic process automation (RPA), fewer than 10% of blocked invoices require manual intervention .

IBM helps Ernst & Young transform employee experience with AI

EY turns to IBM and Watson™ to create exceptional experiences for its new starters beginning on day one. Faster onboarding has yielded significantly improved revenue results and added business value.

Educational resources


How to ramp up robotic process automation (RPA) with artificial intelligence (AI)

White paper

Blockchain, the next disruptor for finance


Reinventing business process outsourcing (BPO) with cognitive process capabilities


What’s your recipe for Digital Reinvention™?

White paper

How can you digitally reinvent your operating model?

Meet our experts

Devesh Nayel

Global Practice Leader, Finance Operations

Christine Wyatt

Global Leader, Cognitive Process Services

Tina Marron-Partridge

Global Leader, Talent and Engagement

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