Businesses are reimagining workflows by orchestrating interactions between smart machines and even smarter humans.

Jay Bellissimo, General Manager, IBM Services

What is BPO with intelligent workflows?

Digital technologies have created new opportunities for business leaders. Traditional operations and business process outsourcing models are being reinvented through more intelligent workflows using automation, artificial intelligence, the Internet of Things (IoT), cloud and other emerging technologies. To remain relevant and grow, businesses must constantly evolve to more intelligent, fully orchestrated processes that take into account customers, employees, suppliers and business partners alike.

BPO and BPaaS Services

Procurement and Sourcing Services

Today, procurement organizations need to become more digital, more able to predict the future and more able to empower their teams. Our procurement consulting can help with not only source to pay, but also procurement analytics as a service.

Finance Transformation Services

We have helped transform the BPO and BPaaS processes of over 100,000 finance practitioners in over 80 countries. Learn how we can bring better analytics and insights to your finance teams.

Talent and Transformation Services

Digital disruption inevitably leads to change management and HR reinvention. Learn how IBM HR brings together talent acquisition, development and strategy to reinvent your teams' workflows.

Intelligent workflow services

Business leaders need to unite people and technology to reimagine their operations. Explore our suite of process services to imagine what is possible in your organization. 

Case Studies


IBM and Generali used intelligent workflows to build better experiences for insurance customers.


IBM and ADNOC build a first-of-its-kind rock analyzer that helps determine drilling locations.

Kraft Heinz Company

IBM and Kraft are launching a state-of-the-art algorithm to deliver products to consumers more efficiently.

Lead-to-cash solution

IBM created a finance solution that is reimagining the way customers buy and sellers sell.

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