Intelligent workflows for the Cognitive Enterprise

To transform your business into a cognitive enterprise, you need to reimagine your business processes. Intelligent workflows can help modernize your legacy systems and make your business run more efficiently. Our business process services utilize artificial intelligence, automation and the Internet of Things (IoT) to co-create custom workflows and build tailor-made solutions that fit your industry and audiences.

Business process services outcomes

Modernize Supply Chains

Unified, cognitive systems can orchestrate every touch point across the workflow or the supply chain.

Humanize Customer Experiences

Use AI to deliver personal and empathetic experiences attuned to a customer's specific preferences at any moment.

Digitize Enterprise Processes

Transform your business model by redesigning your end-to-end workflows across traditional process silos.

Intelligent workflows quiz

Despite the potential of integrating data generated across teams, businesses struggle to digitize processes and gain valuable insights. Intelligent workflows can change that by streamlining processes, curating your business's data and utilizing automation, AI and blockchain. But how much do you know about intelligent workflows? Take the quiz to learn more.

Business process services

Internet of Things Services

Business Process Automation Services

Artificial Intelligence Services

Big Data services

Finance Transformation Services

Advanced Analytics Services

Talent and Transformation Services

Procurement Services

Risk and Fraud Management services

Blockchain Services

Cognitive Customer Care

BPO services for intelligent workflows

Digital technologies have created a new set of opportunities for operations leaders. Traditional process and labor models are being reinvented through more intelligent workflows using automation, artificial intelligence and data, the Internet of Things (IoT), cloud and other emerging technologies. To remain relevant and grow, businesses must constantly evolve to more agile intelligent, fully orchestrated processes that take into account customers, employees, suppliers and business partners alike.

Case studies

Generali

IBM and Generali used intelligent workflows to build better experiences for insurance customers.

Volkswagen

IBM and Volkswagen co-created a mobility services app to reinvent the driving experience.

ADNOC

IBM and ADNOC build a first-of-its-kind rock analyzer that helps determine drilling locations.

Kraft Heinz Company

IBM and Kraft are launching a state-of-the-art algorithm to deliver products to consumers more efficiently.

Region Skåne

IBM and Region Skåne are utilizing IoT platforms to improve patient experience in hospitals.

Procurement transformation

Learn how IBM buys, sells, and partners by reading our procurement transformation story.

Educational resources

Intelligent Workflows 101 Blog Series

Why digital transformation starts with workflows that unite people and technology

The key to business modernization: Why you should focus on linking people and technology

Talk to us about getting started

We have a vast portfolio of capabilities, services, and products to help jumpstart your transformation journey. Click below for two places to start.

Frequently Asked Questions

What are intelligent workflows?

Intelligent workflows change how work gets done by applying real-time insights, automation, AI, blockchain and other exponential technologies to reinvent processes and deliver business outcomes. Businesses move from siloed, static functions to integrated agile workflows by unifying people, data and technology. Standardized tasks are automated. Experienced workers augment their skills with insights provisioned in real time from across the enterprise. This is accomplished using business process platforms that integrate domain expertise, data, digital workers and AI applications on an open, hybrid cloud infrastructure.

What are business process services?

Advanced business process services employ a set of multidisciplinary experts from a range of industries, business process domains and technology disciplines including AI, automation, blockchain, cloud and IoT to help you reinvent traditional workflows. Digitally reinventing workflows for greater efficiency and intelligence employs these technologies in concert with the data and institutional knowledge locked away in your enterprise.

What is business process consulting?

Business process consulting is born of deep experience across many industries, processes and technologies. It yields an expert’s vision and outlook for improving the daily functions and processes across your business. With an eye on your employees, resources and technology, business process consulting can produce greater value more efficiently for your enterprise and customers.

What is a business process consultant?

A business process consultant is an expert who specializes in business process efficiency, innovation and optimization by conducting analyses of your current processes and systems. The consultant makes recommendations for employing the best data, technology and skills to achieve more efficient and effective processes and practices.