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Work smarter with intelligent workflows

Workflows are how things get done in an organization. Intelligent workflows are predictive, automated, agile and transparent.

By making workflows more intelligent, you increase the confidence and speed in how decisions are made, empower people to do higher-value work, and create more meaningful experiences for customers and employees.

The analyst perspective

Insights and research from trusted sources

Learn about major players in the market for worldwide analytics for business operations.

Get 451 Research’s take on IBM’s Business Process Platform.

Read how IBM was rated a leading AI service provider.

Business process services

Business Operations

MRO Inventory Optimization Services

Customer and Innovation

Artificial Intelligence Consulting Services

Financial Management and Planning

Finance Transformation Services 

Talent Lifecycle

Talent and Transformation Services

Talent Acquisition Optimization Services

Risk and Compliance

Risk Consulting and Fraud Management Services

IT Operations

Other services

Business Process Automation Services 

Automation with AI enables your entire organization to be always-on, optimizing operations to provide seamless business continuity.  

Big Data Services 

Big Data Services provide custom data and analytics-as-a-service offerings to help you gain control of your data environment and start driving actionable solutions. 

Empower your virtual teams with IBM Garage

Empowering teams with the tools and practices to get urgent work done remotely with the confidence to pivot fast is what you need right now. Use the Garage Methodology to maximize collaboration, minimize complexity, and see value from the jump.

BPO services for intelligent workflows

Digital technologies have created a new set of opportunities for operations leaders. Traditional process and labor models are being reinvented through more intelligent workflows using automation, artificial intelligence and data, the Internet of Things (IoT), cloud and other emerging technologies. To remain relevant and grow, businesses must constantly evolve to more agile intelligent, fully orchestrated processes that take into account customers, employees, suppliers and business partners alike.

Case studies


IBM and Volkswagen co-created a mobility services app to reinvent the driving experience.


IBM and ADNOC build a first-of-its-kind rock analyzer that helps determine drilling locations.

Procurement transformation

Learn how IBM buys, sells, and partners by reading our procurement transformation story.

Talk to us about getting started

We have a vast portfolio of capabilities, services and products to help jumpstart your transformation journey. Click below for two places to start.

Frequently Asked Questions

What are Intelligent Workflows?

Workflows are how things get done in an organization. Intelligent workflows are predictive, automated, agile and transparent. They lay the foundation for how businesses transform to become smarter and deliver greater value both internally and externally. Intelligent workflows combine the expertise of your employees and partners, emerging technologies such as AI, automation, blockchain and IoT powered by data to provide greater value to customers and your enterprise.

What are business process services?

Advanced business process services employ a set of multidisciplinary experts from a range of industries, business process domains and technology disciplines including AI, automation, blockchain, cloud and IoT to help you reinvent traditional workflows. Digitally reinventing workflows for greater efficiency and intelligence employs these technologies in concert with the data and institutional knowledge locked away in your enterprise.

What is business process consulting?

Business process consulting is born of deep experience across many industries, processes and technologies. It yields an expert’s vision and outlook for improving the daily functions and processes across your business. With an eye on your employees, resources and technology, business process consulting can produce greater value more efficiently for your enterprise and customers.

What is a business process consultant?

A business process consultant is an expert who specializes in business process efficiency, innovation and optimization by conducting analyses of your current processes and systems. The consultant makes recommendations for employing the best data, technology and skills to achieve more efficient and effective processes and practices.

¹Based on IBM client data; actual results may vary.