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Work smarter with intelligent workflows
Workflows are how things get done in an organization. Intelligent workflows are predictive, automated, agile and transparent.
By making workflows more intelligent, you increase the confidence and speed in how decisions are made, empower people to do higher-value work, and create more meaningful experiences for customers and employees.
The analyst perspective
Insights and research from trusted sources
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Business process services
Business Operations
IoT Consulting Services
Supply Chain Consulting Services
MRO Inventory Optimization Services
Customer and Innovation
Advanced Analytics Services
Cognitive Customer Service
Artificial Intelligence Consulting Services
Financial Management and Planning
Finance Transformation Services
Procurement Services
Talent Lifecycle
Talent and Transformation Services
Talent Acquisition Optimization Services
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Risk and Compliance
Risk Consulting and Fraud Management Services
IT Operations
Watson AIOps Products
Watson AIOps Solutions
Other services
Business Process Automation Services
Automation with AI enables your entire organization to be always-on, optimizing operations to provide seamless business continuity.
Big Data Services
Big Data Services provide custom data and analytics-as-a-service offerings to help you gain control of your data environment and start driving actionable solutions.
Empower your virtual teams with IBM Garage
Empowering teams with the tools and practices to get urgent work done remotely with the confidence to pivot fast is what you need right now. Use the Garage Methodology to maximize collaboration, minimize complexity, and see value from the jump.
BPO services for intelligent workflows
Digital technologies have created a new set of opportunities for operations leaders. Traditional process and labor models are being reinvented through more intelligent workflows using automation, artificial intelligence and data, the Internet of Things (IoT), cloud and other emerging technologies. To remain relevant and grow, businesses must constantly evolve to more agile intelligent, fully orchestrated processes that take into account customers, employees, suppliers and business partners alike.
Case studies
Volkswagen
IBM and Volkswagen co-created a mobility services app to reinvent the driving experience.
ADNOC
IBM and ADNOC build a first-of-its-kind rock analyzer that helps determine drilling locations.
Procurement transformation
Learn how IBM buys, sells, and partners by reading our procurement transformation story.
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Frequently Asked Questions
What are Intelligent Workflows?
Workflows are how things get done in an organization. Intelligent workflows are predictive, automated, agile and transparent. They lay the foundation for how businesses transform to become smarter and deliver greater value both internally and externally. Intelligent workflows combine the expertise of your employees and partners, emerging technologies such as AI, automation, blockchain and IoT powered by data to provide greater value to customers and your enterprise.
What are business process services?
Advanced business process services employ a set of multidisciplinary experts from a range of industries, business process domains and technology disciplines including AI, automation, blockchain, cloud and IoT to help you reinvent traditional workflows. Digitally reinventing workflows for greater efficiency and intelligence employs these technologies in concert with the data and institutional knowledge locked away in your enterprise.
What is business process consulting?
Business process consulting is born of deep experience across many industries, processes and technologies. It yields an expert’s vision and outlook for improving the daily functions and processes across your business. With an eye on your employees, resources and technology, business process consulting can produce greater value more efficiently for your enterprise and customers.
What is a business process consultant?
A business process consultant is an expert who specializes in business process efficiency, innovation and optimization by conducting analyses of your current processes and systems. The consultant makes recommendations for employing the best data, technology and skills to achieve more efficient and effective processes and practices.
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¹Based on IBM client data; actual results may vary.