Q&A Session for Monitor your FlashSystems with Spectrum Control and Storage Insights

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Q: Would you please share about the replay and presentation availability?
Priority: N/A

	A: The replay will be available on the TechU Talks page within 48 hours. 
     https://www.ibm.com/training/events/techutalks

The link to the presentation will be provided to you in the Thank you for attending email.

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Q: Where is this data stored? Is it in Canada?
Priority: N/A

	A: The data is stored within an IBM Cloud Datacenter, we would need to verify where your instance is actually stored, if you need that information for regulatory requirements.

	A: The data is stored in the IBM Cloud Datacenter which is in Washington DC.   There are future plans for additional strategic locations around the world but not in Canada.   

	http://ibm.biz/insightssecurity
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Q: Any plan to add san switches to insights?
Priority: N/A
	
	A: Yes there are plans to add Fabric in the near future

	A: Fabric support will beta in 3Q20 and GA in 4Q20 for CISCO and Brocade.   
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Q: Hi - any plan to secure the storage/ips/volume names in the Storage Insight ? 
Priority: N/A

	A: No. 
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Q: Most of our customers (banks) , the security team does not allow to expose the ip address/names of the storages 
Priority: N/A
	
	A: Spectrum Control is the current solution for this concern.
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Q: will brocade san switches require BNA for insights?
Priority: N/A
	
	A: BNA is currently required, that is changing as Brocade is discontinuing BNA and we will use a different method to collect data.

	A: NO.  when switch support is added we leverage REST API.  
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Q: can you define what is meant by telemetry
Priority: N/A

	A: It's configuration data about your storage system, 
	 
	A: telemetry is defined in the storage insights security guide
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Q: Is there a plan to convert the Data Collectors to a vApp of some sort?  It would be a lot less wasteful than having to install it as an application on a Windows/Linux/AIX box.
Priority: N/A

	A: not currently since the defined IBM cloud endpoint is not known until the SI instance is deployed
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Q: Is the data collected from storage only once....If yes...does storage internally also holds data of one day ?
Priority: N/A
	
	A: Data is collected continuously, the need to hold data would depend on configuration, as in, do you have multiple collectors, which is a best practice.

	A:  Once data is captured it is encrypted and sent on to IBM.   We do have store and forward at the collector should the collector not be able to communicate with IBM to send data.    
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Q: Hi, Yes I need to know where the data is stored for regulatory requirements. Please confirm if it's stored in Canada.
Priority: N/A

	A: The telemetry meta data is stored in the IBM Cloud Datacenter which is in Washington DC.  There are plans for additional strategic locations but Canada is currently not on the list.  

	http://ibm.biz/insightssecurity
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Q:  Is the data collected from storage only once a day....If yes...does storage internally also holds data of one day ?
Priority: N/A
	
	A: No, the data is continuously upload to IBM Cloud every 5 mins.

	A: The data collectors also have store and forward capability in the case the collector is not able to communicate with IBM.   
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Q: so where to i get the security guide then ? 
Priority: N/A
	S
	A: The security guide is in the Knowledge Center, as a PDF for download.

	A: https://www.ibm.com/support/knowledgecenter/SSQRB8/com.ibm.spectrum.si.pdfs/IBM_Storage_Insights_Security_Guide.pdf
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Q: Please remind the attendees: can be a great way to learn about IBM Storage Insights & the best practices for your environment. Explore our dedicated #YouTube channel to help get the most out of your experience. Subscribe now: http://ibm.biz/insightsyoutube
Priority: N/A

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Q: "BNA is currently required, that is changing as Brocade is discontinuing BNA and we will use a different method to collect data." Applause to this :-)
Priority: N/A
	
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Q: Is the Storage insights installable software like Spectrum Control?
Priority: N/A
	
	A: no, it is SaaS

	A: Storage Insights is available to all IBM customers.  The software is included in your support and maintenance.    

	ibm.biz/register 
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Q: So I need to log in a web address?
Priority: N/A
	
	A: Yes, you would use your IBM ID to login to the IBM Cloud.
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Q: Any plan to move to Spectrum Control to OVA format ?
Priority: N/A
	
	A: not currently
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Q: Is it possible that all the questions being asked, along with the associated answers, be included with the presentation info that will be sent later?  It is difficult to follow all the questions and listen to the presentation at the same time.

Priority: N/A
	
	A: As part of your followup email, we'll provide an edited version of the QA :-) 
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Q: IBM Storage Insights Security Guide: https://ibm.biz/BdzxVc
Priority: N/A
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Q: Is he showing Pro - or the base Insights?  
Priority: N/A
	
	A: This is base Insights
	
	A: slide 12 is in SI and SIpro
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Q: Looks like Pro.
Priority: N/A
	
	A: it is SI and SIpro, same dashboard in both
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Q: Hi, every customer who wants to implement SI, needs an IBM ID? If a BP implement it and use its own IBM ID, will all Storage appears on the dashboard?
Priority: N/A
	
	A: A customer would want to implement this with their own ID, a BP could request access to the customer instance with their BP ID, which would be a best practice.

	A: Anyone can register for Storage Insights.  I would recommend, even if the BP is managing the storage, the customer sign up for the Storage Insight instance.   

	ibm.biz/register 
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Q: Helpful: FAQs for Storage Insights: https://ibm.biz/Bd2Cwv
Priority: N/A
	
	
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Q: Hi - would it be possible to have a copy of the slide deck please?
Priority: N/A
	
	A: The replay will be available on the TechU Talks page within 48 hours. 
     https://www.ibm.com/training/events/techutalks

The link to the presentation will be provided to you in the Thank you for attending email.

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Q: what is the difference between pro and base? Pro is not free?
Priority: N/A
	
	A: Pro is based on a subscription basis and has a lot more features than Base.  Base is more of an enhancement to the hardware support experience.
	
	A: https://www.ibm.com/support/knowledgecenter/SSQRB8/com.ibm.spectrum.si.doc/prd_ovw_versions.html
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Q: The PMR is open in RCMS / Retain / SalesForce ?
Priority: N/A
	A: yes, depends on selections in the wizard

	A: Today Software opens to sales force and Hardware to retain.   Hopefully Hardware will cut over to sales force by year end.   
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Q: So does SI constantly monitor so if there is an incident, the end user can immediately send the logs to IBM?
Priority: N/A
	
	A: logs can be sent when user wants to or click the setting from IBM support to do it on the customer behalf

	A: YES - click the get support option which would open a Hardware PMR and capture support logs.    
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Q: So Pro is something like substitution of Spectrum Control? And for pro I have to open different address than for base ?
Priority: N/A
	 
	A: That is correct for the first part 
	
	A: no, for the second part, they are the same address, unless you only license a portion of the environment for Pro.

	A: SI / SIPro only requires one port TCP 443 to communicate and send data to IBM.  
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Q: Important Comparison, free vs subscription, IBM Storage Insights vs IBM Storage Insights Pro: https://ibm.biz/Bdzscs
Priority: N/A
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Q: Can customers submit feature requests within Storage Insights?
Priority: N/A 
	A: yes ... https://www.ibm.com/support/knowledgecenter/SSQRB8/com.ibm.spectrum.si.doc/f_saas_tbs_working_with_tickets.html
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Q: Can Insights be customized to pick and chose what is reported vs submitting support tickets, and manually submit support tickets vs automated 
Priority: N/A
	 
	A: The customer can choose which devices are being automatically submitted to support.
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Q: So the licensing is per number of storage boxes?
Priority: N/A
	
	A: Pro licensing is based on capacity, you can also use the Storage Insights for Spectrum Control license, which gives a Pro license for your Spectrum Control capacity, if already licensed.

	A: SI Pro is sold in usable TBs starting at 50 and 10 TB increments afterwards.  Notice this is usable capacity.   

	https://www.ibm.com/us-en/marketplace/analytics-driven-data-management/purchase
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Q: Can Spectrum Control send notifications about certain events? To mail, telegram or something
Priority: N/A
	 

	A: Yes, a very comprehensive Alerting feature is available.
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Q: issue we have is we need to monitor with both products because of the requirement for Suite licensing to leverage control.
Priority: N/A
	
	A: both can be used concurrently
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Q: hello, you have another possible answer spectrum control and spectrum insight
Priority: N/A
	
	A:Can you reword your question?  I don't understand what is being asked.
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Q: what is the support difference between IBM Insights and IBM STOR2RRD?
Priority: N/A
	  
	A: to my knowledge stor2rrd is not a IBM product
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Q: is there a roadmap for SI to include volume based stats for data reduction usage?
Priority: N/A
	 
	A: Storage Insights already includes data reduction reporting.
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Q: Could somebody explain how Brocade switches are discovered and managed in Spectrum Control?
Priority: N/A
	 
	A: this is a topic for another presentation

	A: Brocade switches are discovered using BNA.   This will change as we move into 3Q and start using REST API.   
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Q: Do I need to have some prerequisites?
Priority: N/A
	 
	A: From SI standpoint, you need a data collector that upload the data to IBM Cloud.

	A: This is the getting started guide.  Once you register for SI you need to down load and install the data collector.  The collectors are supported on RHEL, AIX, CentOS and Windows.  each collector communicates with IBM over TCP 443.  Data collector recommendations 1 CPU, 4 GB Memory and 2.5 GB Disk space.  

	http://ibm.biz/insightsstart
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Q: Are the switches mentioned in monitoring exclusively FC from a monitoring perspective
Priority: N/A

	A: Yes.  However when we move to REST API for Brocade you can add a switch that is in NPV mode.    
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Q: customer uses IBM LPAR2RRD, for POWER.  IBM website shows STOR2RRD for Storage. I"ve received pricing for both from IBM
Priority: N/A
	 
	A: it is a vendor product ... https://www.stor2rrd.com/
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Q: Can Spectrum Control or SI support multiple user roles, i.e. monitor-only, administrator, block-storage access only? Any documentation on this?
Priority: N/A
	 
	A: Yes, to an extent, we have Administrative, Operator and Monitor, but not based upon devices.
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Q: OK, in brief do I need to have SANnav installed as prerequisite?
Priority: N/A
	 
	A: no

	A: We will use REST API.  
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Q: Can also HPE storage system be monitored (3Par...)?
Priority: N/A

	A:  could you reword your question?  I'm not sure what is being asked.
	
	A: current device support ... https://www.ibm.com/support/knowledgecenter/SSQRB8/com.ibm.spectrum.si.doc/prd_supported_storage_resources.html

	A: HPE 3Par support is in plan later this year.    
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Q: I asked my question incorrectly.  We use both products to monitor because we have to since we have storage suite licensing which requires Control.  Are there plans to let Suite leverage Insights as we do not want both?
Priority: N/A
	 
	A: SI for Spectrum Control is the offering to use for Suite

	A: Today for Suite Spectrum Control is the only option and not aware of that changing.   I know for pay as you go model you can use Storage Insights Pro.    
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Q: In spectrum Control - what is the probe time - once a day ? OR there is mini-probe - that update data every 5 minutes ? 
Priority: N/A
	 
	A: probe is once a day and will perform mini probes asynchronously when changes occur to storage
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Q: Thanks. Can you share a documentation which we can show for executive-level appreciation?
Priority: N/A

	A: Not clear what is being asked for.   
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Q: If we have failed disks - how time it will take until SPectrum Control report it - only on the next probe ?
Priority: N/A
	 
	A: SC will surface up the error when the mini probe is performed, this does not replace call home or the notifications from the device management interface.
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Q: Is this call recorded? If yes, Where can I download the recording? 
Priority: N/A
	A: yes the replay will be posted on our website along with the pdf of presentation and Q&A  in the next two days. https://www.ibm.com/training/events/techutalks
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Q: It is not possible by just adding the switch IP address and credentials
Priority: N/A

	A: for CISCO YES you only need the IP and user credentials.  for Brocade we require BNA.   
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Q: Is it possible to generate monthly capacity report by Spectrum Control REStAPI?
Priority: N/A

	A: YES - we do not calculate capacity totals so you would need to keep the previous months data to add / subtract for the current month capacity change.  
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Q: We have issues with the licensing model with Insights Pro.  Are they going to change so we can have some systems using Pro and some Basic at the same customer?  We cannot use basic on some of our bulk storage because of this.
Priority: N/A
	 
	A: In your case, we would have to have one instance for Insights Pro licensed storage and a second instance for storage not being monitored by Pro
	 
	 
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Q: I am asking just because I prefer to manage all my devices by using Spectrum control
Priority: N/A
	
	A: You can use both at the same time, if it provides value to your organization.
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Q: For Management SLA performance reports we will need cognos reports ?
Priority: N/A

	A: COGNOS is bundled with Spectrum Control.   I would recommend you look at the built in report library first.   
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Q: Is the Storage Insight capability of open pmr to IBM for customer available for ESS ?
Priority: N/A
	

	A:  ESS is on the supported list ... https://www.ibm.com/support/knowledgecenter/SSQRB8/com.ibm.spectrum.si.doc/prd_supported_storage_resources.html

	A: you can add ESS to Storage Insights support but today we do not have support integration.   This is a known requirement and on the road map.   
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Q: What is mini-probe - where it is run ?
Priority: N/A

	A: Its job triggered by the SVC, Storwize device in response to a change.   A mini probe only focuses on the specific array where the change was observed versus a full probe which is the entire array.  
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Q: Is there any plan to develop appliance (like ova file or iso file) version of SC? 
Priority: N/A

	A: No.   
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Q: I read that by Storage Insight to collect log remotely we should  ask for permission. Sometimes I see on create log (snap) a banner asking to ask permission to collect log, but the log are collected anyway. What is rule here?  
Priority: N/A

	A: While support can capture logs on the customers behalf it is recommended support contact the customer first. 
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Q: sorry for the type in my previous question: can we see the ratio of compression/deduplication per volume?
Priority: N/A
	 
	A: Yes, based on compression, dedeupliication, thin provisioning and then a combination
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Q: maximum number of reports can be generated in insight and control
Priority: N/A

	A: hundreds......

	https://www.ibm.com/support/knowledgecenter/SS5R93_5.3.6/com.ibm.spectrum.sc.doc/rpt_reports_overview.html
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Q: Before you begin checklist for IBM Storage Insights: https://ibm.biz/Bd29J4
Priority: N/A
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Q: Yes, pls
Priority: N/A

	A: Not clear the question or comment.   
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Q: When a call home is done by SI, log are not present on call home. We got only link to access to SI and from there you can collect logs
Priority: N/A
	 
	A: SI does not do call home for storage, the storage device does ... support can recognize this and collect if the customer enables that via SI

	A: You are correct if the system calls home it does not collect logs.  The customer would see the ticket in the SI GUI and could update by attaching a log or support could request logs.  
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Q: ok, Brocade Network Advisor is obsolete. It is replaced already by SANnav
Priority: N/A

	A: No.  we will be using REST API.   
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Q: Is fabric monitoring only available via Control or through Insight as well?
Priority: N/A
 
	A: Currently only available in Control, coming to Insights Pro.
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Angel Rivas Pazos (External)(arivas@gbm.net) - 11:37
Q: is it plan to add the function of PMR on Spectrum Control? Or it will be only for SI?
Priority: N/A
	 
	A: only SI for now
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Q: what about the integration of SC with automation tools like ansible?
Priority: N/A

	A: This is a road map item potentially in 2021.   
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Q: How can you manage brocade switches if the only prerequisite is BNA which is ot of the market?
Priority: N/A
	
	A: REST interfaces will be the future.

	A: You can still down load BNA.  if you have questions or problems please feel free to contact me odombry@us.ibm.com
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Q: Can you get back to me on the geography location where the IBM Storage Insights data is stored in IBM Cloud? The customer needs to know if it's Canada, USA, etc. 
Priority: N/A

	A: Data is stored in Washington DC.  There are plans for additional strategic locations around the world but Canada is not on the list.   
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Q: Will Control work with SANnav, the BNA replacement? 
Priority: N/A
	 
	A: Yes

	A: No.  Brocade support will move to REST API.    
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Q: Can you point to a good manual explaining Port congestion index explanation
Priority: N/A

	A: https://www.ibm.com/support/knowledgecenter/SS5R93_5.3.6/com.ibm.spectrum.sc.messages/msg_alr0684e.html
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Q:  Is there any plan to develop appliance (like ova file or iso file) version of SC? 
Priority: N/A
	Dominic Pruitt (External) - 11:40
	A: no
	   
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Q: So the only way to manage brocade switches is to have Brocade Network Advisor?
Priority: N/A
	 
	A: for SMI-S and REST for the follow on to BNA.

	A: any questions or problems locating BNA please contact me.   odombry@us.ibm.com
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Q: Are there any plan to give customers to build their custom performance graphs ?
Priority: N/A
	 
	A: All of the reports and graphs are customizable with the metrics desired.

	A: You may consider COGNOS or REST API.  
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Q: under alerts for San switches it sometimes complains about Congestion Index 
Priority: N/A
	 
	A: Port Congestion Index* 	The estimated degree to which frame transmission was delayed due to a lack of buffer credits. This value is generally 0 - 100. The value 0 means there was no congestion. The value can exceed 100 if the buffer credit exhaustion persi
	
	A: this is from the storage perspective ... larger talk when looping in the fabric
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Q: What version of Spectrum Control are you showing in these screenshots?
Priority: N/A
	
	A: advanced
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Q: does 5.3.3 Spectrum Control have this kind of alerting system?
Priority: N/A
	
	A: v5.3.6 is the current version, please look at historical whats new to determine this ... https://www.ibm.com/support/knowledgecenter/SS5R93_5.3.0/com.ibm.spectrum.sc.doc/prd_spectrum_control_whats_new_history.html
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Q: it is planned in the future?
Priority: N/A
	
	A: Could you tell me what function you are asking about?  Thx. 
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Q: I means to have custom dashboard - which customer can build his own metrics's in this dashboards 
Priority: N/A

	A: No 
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Q: What version of Advanced though?
Priority: N/A
	 
	A: There is really only one version of Advanced, it is the same as the version in the Virtual Storage Center.
	 
	A: v5.3.6
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Q: When will the REST support for Brocade switches be available?
Priority: N/A
	 
	A: not sure, it's a brocade deliverable, IBM development working

	A: Beta 3Q20 GA 4Q20
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Q: what is the version of Control that is being demo'd?
Priority: N/A
	 
	A: Advanced.

	A: 536 Advanced 
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Q: are there any performance reports , or just capacity ?
Priority: N/A
	 
	A: Yes, every metric can be reported on, including performance.
	 
	A: https://www.ibm.com/support/knowledgecenter/SS5R93_5.3.0/com.ibm.spectrum.sc.doc/rpt_scn_performance_report_for_an_application.html

	A: when looking at a performance report in the Web UI notice the tabular data below which has a create report option.  It does not include the graph its line of tabular data.   We are working to enhance reporting.    
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Q: But what version?  I am running 5.2.15
Priority: N/A 
	A: That version is quite old at this point.
	 
	A: The Knowledge Center will let you know what has changed between your current version and the newer versions.
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Q: Is it difficult to compare same volumes from today and a month ago side by side?
Priority: N/A
	 
	A: use separate performance charts in 2 windows with different timelines
	 
	A: No, you can bring up two charts side by side to compare the same volume of different date ranges.

	A: in the right hand corner for the performance graph you will see open in new window.  Click this option to change the data / time range.  this will help with comparing performance over time.  You may also want to look at creating an application group so you have an aggregated view.   
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Q: I am asking about the brocade switches support. How it is possible now if BNA is not possible to be purchased.
Priority: N/A
	S 
	A: Spectrum Control development has already implemented the code for the BNA replacement.

	A: Any questions or problems please contact me  odombry@us.ibm.com
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Q: can sc integrate with automation tools.. exp: run ansible playbook if an issue is detected?
Priority: N/A

	A: Not today.   On the road map possible in 2021.   
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Q: Which version of Spectrum Control delivers this Insights Pro symbiotic use? 
Priority: N/A
	
	A: at a minimum SC Standard Select
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Q: thanx
Priority: N/A
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Q: is SI for SC an add-on entitlement without fees, as long as SC is licensed?
Priority: N/A
	
	A: It is an entitlement, just register for Storae Insights Pro.

	A: Storage Insights for Spectrum Control is included as part of your Spectrum Control entitlement.   
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Q: So - i must define application in order to view it ... what if i want to view the most 10 performance volumes activity ?
Priority: N/A
	 
	A: no, generate performance table and generate report

	A: If the goal is to get an aggregated view for an application yes. otherwise select the volumes in question, right click and view performance.   
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Q: Do you have to install Spectrum Control in order to use Stroage Insights for Spectrum Control?
Priority: N/A
	 
	A: no

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Q: And why would I need Spectrum Control Advanced Edition AND Storage Insights Pro?  
Priority: N/A

	A: Spectrum Control give you deeper granularity at 1 minute collection, longer data retention sample 12 week, hourly 24 week and daily 260 weeks and fabric support.  If I am Spectrum Control customer today I would recommend you stay with Control and use Pro in parallel.   this is also helpful to your IBM and team.  
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Q: IBM Storage Insights for IBM Spectrum Control: https://ibm.biz/BdqqLZ
Priority: N/A
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Q: In storage insights I am still seeing Notifications after I ack. 
Priority: N/A
	 
	A: notifications don't go away, just removed from the list in SI

	A: The notification will not go away until the problem has been resolved.    
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Q: Please remind the attendees: a great way to learn about IBM Storage Insights & the best practices for your environment. Explore our dedicated #YouTube channel to help get the most out of your experience. Subscribe now: http://ibm.biz/insightsyoutube
Priority: N/A
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Q: Can we add Storage insight in Spectrum Control ?
Priority: N/A

	A: Storage Insights is a SaaS offering separate from Spectrum Control   All IBM customers are encouraged to sign up for Storage Insights.  
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Q: So I assume again if I have VSC, then I have Spectrum Control, and then Storage Insights as well. All seems to duplicate functionality. 
Priority: N/A
	 
	A: depends on if you want to do storage monitoring on-prem vs cloud

	A: as a VSC customer I would recommend you stay with VSC as it gives you deeper performance granularity and longer retention of performance data.   You may find SI Pro provides all of the detail you need.     
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Q: Will SI be published as an app for remote device management or added as a URL link from Storwize/FlashSystem  products for quick access?
Priority: N/A

	A:  You can access Storage Insights / Pro from any mobile device for quick access IPAD, IPHONE etc..   As an app is not in plan at this time.   
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Q: How does IBM Remote Support Assistant fit in with this please?
Priority: N/A

	A: They are separate.   Remote support has the ability to login to the customer arrays for problem solving and assistance.  Storage Insights is a one way out bound only tool.    you may find remote support is using Storage Insights for trouble shooting.   
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Q: What is the "Golden" code version that we should be on for IBM Spectrum Control Advanced Edition?
Priority: N/A
	 
	A: current GA is v5.3.6

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Q: How does IBM Remote Support Assistant fit in with this please?
Priority: N/A

	A:  They are separate.   Remote support has the ability to login to the customer arrays for problem solving and assistance.  Storage Insights is a one way out bound only tool.    you may find remote support is using Storage Insights for trouble shooting.  
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Q: Can the presentation be in Powerpoint format?
Priority: N/A

	A: contact me directly  I will share the ppt.  odombry@us.ibm.com
 
Q: Is there a readme regarding comparing two volumes in the same window
Priority: N/A

	A: Not clear what is being asked.   If you are looking at performance for a volume, in the top right of the performance graph is an option to open in new window.  This lets you compare the same volume over time for trending.   
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Q: I have a customer comparing this all too much with Nimble performance GUI
Priority: N/A

	A: Please re ask the question.   
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Q: Thank you 
Priority: N/A