What we do

Design progressive digital strategies

Our renegades and realists develop business strategies and create experiences that learn and adapt to the changing behaviors of the people who matter most. We reimagine how an organization innovates, operates, and engages with its environment, employees, customers, and partners.

  • Digital reinvention
  • Business and talent transformation
  • Responsive operating models
Create future shaping experiences

We know that what you do matters more than what you say. Customers and employees are won and lost by the quality of your experience, not solely by the promises you make. We blend analytics, design and development to create authentic interactions that create meaningful business impact.

  • Branding and communications
  • Experience strategy & design
  • Content strategy and production
Put customer platforms to work

Driven by an insight-led strategy, we provide a full range of “Consult to Operate’” services across stores, web, mobile and support channels creating end-to-end, seamless customer experiences.

  • Marketing operations
  • Omni-channel commerce
  • Customer relationship management (CRM)

Let's get started

Customer experience assessment

Your customers won't settle for disjointed, impersonal experiences. Let IBM iX analyze your brand experience and uncover opportunities to improve, optimize and evolve. Use this rapid yet robust approach to kick start your brand experience evolution with actionable next steps.

Schedule your assessment

Program performance diagnostics

Great responses but low conversions? Disconnect between engagement and business outcomes? Let IBM iX analyze your marketing operations performance, identify potential bottlenecks, and lay the technology and process foundation for a marketing program that works both harder and smarter.

Get started now

Meet the experts

Saul Berman
Chief Strategist, Digital strategy

Traveling the world gives me the inspiration to envision the future and create excitement for our teams and clients.

Read the experience revolution series

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Sarah Bernuit
Vice President Europe, Digital Strategy & iX

An aspiring mash-up of Christine Lagarde & David Guetta, keen to rave with our clients in Digital and produce measurable impact.

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Al Jenkins
Global Leader, Digital Platforms

When I’m not pacing the sidelines at youth lacrosse games, I help global clients reinvent to compete in a digital world.

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Strategic acquisitions

Ready to see what we can
do for your business?

Financing iX