The 10th annual The State of Salesforce: Future of Business provides a forward-looking view on how Salesforce is helping to shape the future of business.

Ecommerce consulting overview

Providing a digital way for your customers to connect and purchase from you is essential for any business. As purchase preferences continue to shift online,  ecommerce has become much more than a route to market, but a key growth driver for every business.

IBM iX consulting are experts at orchestrating commerce experiences across complex systems on any cloud. We partner with our clients to determine the right set of solutions and applications needed for success. We bring business and experience design, and diverse, industry-specific technical expertise to life inside our teams. We leverage data and infuse AI insight across your business-allowing you to realize meaning impact fast.

Benefits

Superior customer experiences

Design a modern approach to selling that ensures any customer, whether a business or consumer, receives the seamless, relevant, and personal experiences they have come to expect.

Growth delivered

Our industry expertise, intelligent commerce solutions, and commerce platform accelerators  help you activate  revenue streams, enable new business models, and increase preference while reducing costs.

Innovate ahead of the market

By creating a modern commerce architecture, we give businesses the ability to embrace the latest  innovations and easily deploy and scale change to meet their  customer’s needs.

Deliver flexible, scalable commerce solutions on any platform

IBM iX works with our clients and tap into digital commerce as an important pillar of reinvention. We work across any cloud, to modernize your architecture, and unlock both data and experience in a way that keeps you ahead of the market. Our IBM iX Experience Orchestrator (EXO)  is a proven, open-source framework of components and pre-built connectors, that accelerates time-to-value by rapidly developing  and releasing new functionality across your marketing and commerce applications.

Ecommerce consulting and services

Ecommerce strategy

Understand shoppers' desires and buying habits so you can build robust customer experiences that ensure customer loyalty and growth.

Ecommerce platform assessment

Use our proven platform assessment to help you select and begin your transformation in weeks.

Ecommerce platform implementation

Deliver breakthrough commerce experiences with end-to-end consulting for SAP, Adobe, Salesforce and HCL Commerce.

Ecommerce site audit

Comprehensive recommendations to improve current conversion, increase preference and deliver long term growth.

Headless commerce

Transition using our proven headless commerce accelerator. Decouple your front end design and connect to new and legacy systems to deliver innovation that scales.

Business model expansion

Grow through new direct distribution channels , new revenue models, ie Subscription or ecosystem approaches ie; Marketplaces with ease and scale.

Related solutions

IBM iX

Take a human-centered, outcomes-led approach to defining your digital strategy and delivering exceptional customer experiences to build your business, by design.

Customer experience consulting

Envision, design and deliver smarter customer experiences that earn loyalty and trust.

SAP customer experience solutions

Deliver personalized customer engagement while enabling experience management and an omnichannel strategy.

Co-create with IBM Garage

Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.