Create a digital workplace that enables employees to work agilely, collaboratively, and securely–with access to specialized support mechanisms to address digital workplace issues
How can IBM help you move to a fully operational remote work environment?
IBM helps you:
- Adopt technology that equips employees to work anywhere, at any time
- Deploy social collaboration tools to allow employees to contribute around the world through solutions, such as file sharing, team rooms, chat and video
- Provide employees with cloud workspaces to access critical applications and data securely and remotely
- Transform to a digital workplace with contact-center services
- Keep mission-critical systems running in a hybrid cloud environment with limited on-site technical resources.
How can my business respond and adapt to business disruptions in the future?
Today, more than ever, businesses need to accelerate their journey to cloud. Enabling employees to work remotely has become a high priority for most businesses, however many lack the underlying infrastructure to enable it. The New Ways of Working solutions from IBM help transform employee workspaces into secure, highly collaborative and productive environments, and allow employees to access critical business applications securely and remotely.
What are the long-term benefits of making these changes permanent to my business?
Taking steps today to ensure business continuity ensures that any future crises, like our current pandemic, enable us to manage our workforce remotely, with the right infrastructure, in ways that manage costs. We help:
- Ensure business continuity through large scale transition of workforce from the office to remote/home locations
- Flexible contract terms with subscription service options minimize clients' cash flow impact
- Minimize disruption to infrastructure and services access due to IBM's strategic relationships globally with major software and equipment vendors and network service providers.
New ways of working with Digital Workplace Services
Workplace Virtualization
Install virtual environments from the cloud in as little as two weeks
Device Procurement and Deployment
Deploy devices and thin clients with zero-touch deployment
Digital Workplace Services Emergency Response
Implement a cloud-based mass notification and employee status tool
Managed Mobility Services
Enable fast rollout of mobile device management to allow for BYOD initiatives and reduce the risk and complexity of enterprise-wide mobility.
Workplace Support Services with Watson
IBM Workplace Support Services with Watson delivers improved productivity and end user support experience with multiple service options for any user and device, including a service desk powered with cognitive (Watson) and a concierge walk up technical support client center.
Workplace Virtualization Services
IBM Workplace Virtualization Services provides comprehensive desktop and application virtualization managed services which provide the ability for employees to securely access corporate assets while working remotely.
Workplace Collaboration Services
IBM Workplace Collaboration Services provides a cost-effective, security-rich solution that includes social collaboration tools like email, rich presence, instant messaging and web conferencing, as well as deeper insights into the environment.
Learn more about mobility services and new ways of working in a digital workplace
What is Bring Your Own Device?
BYOD stands for bring your own device. It’s an IT policy that allows, and sometimes encourages, employees to access enterprise data and systems using personal mobile devices such as smartphones, tablets and laptops.
What is Enterprise Mobility Management?
Enterprise Mobility Management (EMM) is a collective set of tools and technologies used to maintain and manage how mobile and handheld devices are used within an organization for routine business operations.
What is Desktop as a Service?
Desktop as a Service (DaaS) — not to be confused with the database as a service model — is a viable alternative to the desktop deployment model. DaaS offers businesses a way to give their users consistent access to data and applications across their devices, stalwart security, and reduced costs and expenditures.
Client case study
Brazilian Food Company (BRF) launched an AI-powered service desk using IBM Workplace Support Services with Watson. The virtual agent fields over 2,000 service calls a month that would otherwise have to be managed by a human agent.
"We've had very good approval from our users. They give us very positive feedback about the responses - primarily for the speed of the responses and ease of access."
Leo Rahn, BRF IT Services Coordinator
Deeper insights
Inside U.S. Bank's digital workforce
Join us for a forward-looking conversation about the journey to the cognitive enterprise set to the real-world case study on how U.S. Bank transformed their support structure.
IBM Positioned as a Leader in the 2020 Magic Quadrant for Managed Mobility Services, Global
Gartner has named IBM a Leader in the Magic Quadrant for Managed Mobility Services, Global for the 6th consecutive year based on its ability to execute and completeness of vision.
Solutions to accelerate agility and efficiency with cloud
The biggest barrier to effective remote working is poor technology infrastructure. This learning session outlines IBM capabilities which can help you with immediate challenges and support your requirements.
Chat with an IBM expert for a 30-minute strategy session at no cost
Discover the full value of your business and technology potential with an IBM expert consultation at no cost.