Provide your workforce with proactive, predictive, and seamless support

IBM Workplace Support Services with Watson improves productivity and key business outcomes while delivering a personalized user experience across multiple channels. 

We integrate the service desk with predictive analytics and AI capabilities to create a more consistent and exceptional end-user support experience that meets the dynamic demands of today’s hybrid workplace.

What you get with IBM Workplace Support Services with Watson

Analytics and AI

Data reveals what’s happening at your organization, such as where issues reside, their seasonality and the like.

Our agents host more-personalized user experiences and help you to yield optimal results that gradually continue to improve.


The ability to act on behalf of live agents, to use downloadable scriptlets, and to resolve problems before users experience them.

Information architects

At IBM, we believe that there’s no AI without IA—information architects. These are the professionals who train the solution to optimize AI’s full potential.



Increase productivity by reducing the number of service desk calls.

Cost savings

Customize your service desk support quickly for bottom-line savings.

Resource optimization

Use analytics to customize AI for your business and draw out its full potential.

Get a 30-minute, no-cost strategy session with an IBM expert

Discover the full value of your business and technology potential with an IBM expert consultation at no cost.