Real-world case study on how U.S. Bank transformed their support structure

Give your workforce fast, personalized service desk support

What are IBM Workplace Support Services with Watson?

IBM Workplace Support Services with Watson helps improve your productivity and key business outcomes, and your users’ experiences. It offers quick and simple solutions that your mobile users need to help them continue working.

How can IBM Workplace Support Services with Watson transform your enterprise?

IBM Workplace Support Services with Watson helps support your organization with quick, customized service desk support. This helps your enterprise increase employee productivity and bottom-line savings and reduce the number of service desk calls.

What are the best use cases for IBM Workplace Support Services with Watson?

IBM Workplace Support Services with Watson helps you to optimize your resources, with analytics and AI that helps reveal how your organization operates and helps you target areas for optimization and growth. Its automation helps to resolve any issues before uses experience them and its information architects help to customize the AI for your business and draw out its full potential.

How it works: Analytics drives AI drives automation

Analytics & AI

The data that reveals what’s happening at your organization—where issues may reside, seasonality and more.

The agent that’s able to host more-personalized user experiences and optimal results, based a knowledge corpus that continually grows and information architects groom.


The ability to act on behalf of live agents (e.g., via downloadable scriptlets) and resolve problems before users experience them.

Information Architects

At IBM we say there is no AI without IA—information architects. These are the professionals who train the solution in order to leverage AI’s full potential.

Learn more about how Watson can support your digital workplace transformation.

Improve user experiences, productivity and key business outcomes

60% reduction in service desk calls

38% increase in employee productivity

30% increase in bottom-line savings

Analyst report: market intelligence firm, IDC, discusses IBM’s offering

At a time when droves of enterprise workers are turning to AI-powered tools for IT support, IDC focuses its critical eye on the topic. IT decision makers are downloading this timely white paper to learn IDC’s point of view on AI help desks. Report excerpt: “Using Watson intelligence and cloud-based tools, IBM can provide secure, personalized support across virtual, physical, and connected environments.”

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