Workplace services with Watson
Save employees’ time and precious budget resources with IBM Workplace Support Services with Watson
Overview
Provide your workforce with proactive, predictive, and seamless support
IBM Workplace Support Services with Watson improves productivity and key business outcomes while delivering a personalized user experience across multiple channels.
We integrate the service desk with predictive analytics and AI capabilities to create a more consistent and exceptional end-user support experience that meets the dynamic demands of today’s hybrid workplace.
What you get with IBM Workplace Support Services with Watson
Analytics and AI
Data reveals what’s happening at your organization, such as where issues reside, their seasonality and the like.
Our agents host more-personalized user experiences and help you to yield optimal results that gradually continue to improve.
Automation
The ability to act on behalf of live agents, to use downloadable scriptlets, and to resolve problems before users experience them.
Information architects
At IBM, we believe that there’s no AI without IA—information architects. These are the professionals who train the solution to optimize AI’s full potential.
Benefits
Productivity
Increase productivity by reducing the number of service desk calls.
Cost savings
Customize your service desk support quickly for bottom-line savings.
Resource optimization
Use analytics to customize AI for your business and draw out its full potential.
Get a 30-minute, no-cost strategy session with an IBM expert
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