Digital workplace services from IBM can help you bring innovation to IT management with new ways of working

With new technologies and innovative models, you can build your IT management digital workplace with better, more personalized customer interactions and a multi-device, collaborative employee environment. Bring to your workplace:

Accelerating the Support Experience

User Experience

User Experience

Leverage Watson for support to reduce service desk calls up to 60%, manage device expenses and improve employee experience.



Increased employee productivity up to 38% when adapting the social collaboration suite of tools for communications.



Cost savings up to 25-30% through full stack (device, network, application) operational and threat management

Managed Mobility Services

Enable fast rollout of mobile device management to allow for BYOD initiatives and reduce the risk and complexity of enterprise-wide mobility.

Desktop Virtualization Services

Accelerate and simplify your transition to a virtualized desktop environment with software, services and flexible delivery models.

Workplace Support Services with Watson

Exceed user and workplace support expectations. Watson enables the delivery of personalized support — anytime, anywhere — for faster resolution.

Deeper insights to learn new ways of working in a digital workplace and mobility services

Gartner 2019 Magic Quadrant for Managed Mobility Services, Global

Five times, Gartner has named IBM a Leader in Magic Quadrant for Managed Mobility Services, Global.

Forbes Blueprint for a Borderless Workplace: Empowering users in the anytime, anywhere workforce

This Forbes Insights report frames the challenges and guides CIOs on how to respond.

IDC whitepaper: Accelerate your support experience with the cognitive, AI-powered helpdesk

At a time when droves of enterprise workers are turning to AI-powered tools for IT support, IDC focuses its critical eye on the topic. Leaders like you are downloading this timely white paper to learn IDC’s point of view on AI help desks.

Connect with digital workplace and mobility services experts

Our experts are available to answer questions, provide guidance, and address challenges

Rahul Pathak

Global Offering Manager, Digital Workplace Services

  • Cognitive solutions
  • Blockchain
  • Solution strategy/architecture

Dennis Perpetua

IBM Distinguished Engineer and Senior IT Architect

  • Workplace Support with Watson
  • Solution architecture
  • Cognitive computing

Matthew Johnson

Senior Technical Staff Member

  • Critical situations
  • IT strategy/architecture
  • IT virtualization

Monique Ouellette

VP, IBM Digital Workplace Services

  • Automated service desk support
  • Rapid deployment solutions
  • User-centricity to boost productivity

IBM Digital Workplace experts are here to help. Schedule a free 30-minute chat

Join the digital workplace conversation #digitalworkplace

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