In today’s digital workplace, users are working across virtual, physical and connected environments — it’s all about user choice and seamless integration of mobile in the workplace
Digital workplace services from IBM can help enhance your enterprise mobility. With new technologies and innovative models, you can build a digital workplace with better, more personalized customer interactions and a multi-device, collaborative employee environment. Our services include workplace modernization and workplace support services powered by Watson™ cognitive technology.
Put your users in charge of where, when and how they receive support
IBM Workplace Support Services with Watson provides an AI-powered service desk that is always available, has a high resolution rate and cuts down on the number of service requests that must be routed to a live agent.
Brazilian food company BRF launched an AI-powered service desk using IBM Workplace Support Services with Watson. The virtual agent fields more than 2,000 calls per month that would otherwise have to be managed by a human agent.
"We've had very good approval from our users. They give us very positive feedback about the responses — primarily for the speed of the responses and ease of access." —Leo Rahn, BRF IT Services Coordinator
Gartner 2019 Magic Quadrant for Managed Mobility Services
Five times, Gartner has named IBM a Leader in Magic Quadrant for Managed Mobility Services
Webcast: Turbocharging digital workplace services for small and medium-sized companies
See a demo of IBM Digital Workplace as a Service. Small and medium-sized clients can use it to quickly ramp up device procurement, device management, collaboration, virtualization and security capabilities.
Accelerate your support experience with the cognitive, AI-powered helpdesk
At a time when droves of enterprise workers are turning to AI-powered tools for IT support, IDC focuses its critical eye on the topic. Leaders like you are downloading this timely white paper to learn IDC’s point of view on AI help desks.