Accelerate your support experience with the cognitive, AI-powered help desk.
In today’s digital workplace, users are working across virtual, physical and connected environments — it’s all about user choice and seamless integration of mobile in the workplace
Digital workplace services from IBM can help enhance your enterprise mobility. With new technologies and innovative models, you can build a digital workplace with better, more personalized customer interactions and a multi-device, collaborative employee environment. Our services include workplace modernization and workplace support services powered by Watson™ cognitive technology.
Featured service
Put your users in charge of where, when and how they receive support
IBM Workplace Support Services with Watson provides an AI-powered service desk that is always available, has a high resolution rate and cuts down on the number of service requests that must be routed to a live agent.
Schedule a one-on-one with a digital workplace services expert
No cost, no obligation, no sales-pitch. Schedule a 30-minute conversation with an IBM Digital Workplace Services expert to get the information you need.
Client success story
Brazilian food company BRF launched an AI-powered service desk using IBM Workplace Support Services with Watson. The virtual agent fields more than 2,000 calls per month that would otherwise have to be managed by a human agent.
"We've had very good approval from our users. They give us very positive feedback about the responses — primarily for the speed of the responses and ease of access." —Leo Rahn, BRF IT Services Coordinator
Services offered
Workplace Modernization Services
Build a user-centric environment. Create a digital workplace that enables choice of device, drives superior experiences and boosts productivity.
Workplace Support Services with Watson
Exceed user and workplace support expectations. Watson enables the delivery of personalized support — anytime, anywhere — for faster resolution.
What's new
Webcast: Turbocharging digital workplace services for small and medium-sized companies
See a demo of IBM Digital Workplace as a Service. Small and medium-sized clients can use it to quickly ramp up device procurement, device management, collaboration, virtualization and security capabilities.
Webcast: Reinventing the end user experience
IBM workplace technology experts discuss the next generation of service desk technology and what it means for IT leaders worldwide.
Webcast: Windows 10 migration
Learn how the strong IBM alliance assists clients with their migration needs and helps clients avoid common challenges. 2020 is right around the corner.
Gartner: IBM is a leader for managed mobility services
See why the Gartner 2018 Magic Quadrant says IBM Digital Workplace Services has a "forward-thinking edge" for the fourth year in a row.
Talk to an IBM Digital Workplace Services expert
What makes a digital workplace services expert? Proven experience solving
client problems involving enterprise mobility, BYOD and desktop virtualization.
