Watson Assistant is conversational AI designed for business

In today’s digitally connected world, consumers demand an unprecedented level of 24x7x365 customer service. In fact, 91% of unsatisfied customers will not return.¹ Watson Assistant solves this. It empowers enterprises to continuously address and resolve customer and employee inquiries across multiple channels with ease. Watson Assistant is the industry-leading AI assistant technology that enables business users and developers to collaborate and build robust conversational solutions.

Watson Assistant is the leader in conversational computing

Watson Assistant has been named the leader in Forrester’s New Wave report on Conversational Computing. Learn how implementing award-winning conversational AI can transform your customer and employee experiences.

See why IBM is a leader in conversational AI

Learn how to implement market-leading conversational AI

See what the market opportunity likes for conversational AI based on this report written by IBM conversational AI experts.

Watson Assistant is available on any cloud, anywhere

Hear how new flexibility allows for Watson deployment anywhere: on the IBM Cloud, or on third-party clouds or hybrid clouds.

Put the smarter AI assistant for business to work in your organization

Join IBM experts to learn basic and advanced conversational AI concepts that are helping businesses better engage with customers.

Reinvent the call center

Create richer customer engagements and lower costs using virtual agents powered by AI. See the key steps you need to consider.

Embed Conversational AI into your existing platforms

Artificial Intelligence Services from IBM can help you create smarter omni-channel experiences. By leveraging real-time data, intelligent automation and AI technology, the team can help you transform customer conversations, scale operations and delight users.

IBM Services partners with IBM Watson, Google, Microsoft, LivePerson, 24/7, ServiceNow, SAP, Salesforce and others. This wide ecosystem of integrators, platforms and capabilities can be crafted into a solution that best fits your business needs. Our industry and technology experts are here to guide you through your enterprise AI transformation journey, from call centers to employee resources and beyond.

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Client success stories

95% accuracy rate

Bradesco's AI assistant achieved an exceptional accuracy rate when responding to customer queries.

USD 1 million in savings

In first year of deployment, Generali saved USD 1 million.

99% increase in response time

Autodesk drastically improved their customer response times with an AI assistant.

Over 1000 responses

Royal Bank of Scotland trained their AI assistant on 1000 responses to over 200 queries.

Get started with conversational AI today

Global enterprises of all sizes and from all industries are seeing powerful results when they apply conversational AI to customer and employee service. Click below for two places to start your conversational AI journey.