Working with IBM Services for Salesforce, T-Mobile has embarked on a number of Salesforce initiatives aimed at empowering employees. Recent transitions to Salesforce Sales Cloud Lightning and Field Service Lightning have streamlined sales and services processes within T-Mobile for Business, and across more than 5,000 retail stores nationwide.
T-Mobile has created a complete office solution on Salesforce, including credit processing workflow, end-to-end configure, price, quote functionality and contract lifecycle management. More recently, IBM Services is supporting a migration to Vlocity’s industry cloud for innovation and to accelerate ongoing platform growth.
In addition, the team is using Einstein Analytics to help guide sales reps to high-probability accounts and opportunities while flagging at-risk accounts.