Insight

Get accessibility to healthcare, when you need it

Region Skåne, a leading healthcare provider in Sweden, is on a mission to provide world-class quality of life through its healthcare services for Swedish citizens. With over 34,000 employees, it’s one of Sweden’s biggest employers and is responsible for healthcare and public transport, infrastructure, social planning, as well as environmental and climate-related issues.

In this digital transformation case study, you’ll see how they achieved their vision to provide better experiences for patients. For starters, Region had to address outdated and fragmented legacy IT systems, aging infrastructure and talent-related difficulties. Region partnered with IBM Services to help navigate their digital transformation journey.
 

Idea

Computer-Aided Facilities Management

By utilizing building and asset management technologies and Internet of Things (IoT) platforms, IBM and Region Skåne created Computer Aided Facilities Management (CAFM). This solution has helped nurses and employees access near real-time information on asset status and condition of buildings; get inventory of vehicle fleets; provide “digital twins” of buildings under Region’s management; and enable key processes to be executed from mobile phones and tablets by employees anywhere in the world. 

CAFM has helped Region improve resource allocation, overall productivity for employees and patient satisfaction rates.

Impact

Digitizing hospitals and patient experiences

With CAFM, nurses are automatically alerted as soon as a vacant bed is available for a new patient, eliminating manual processes and speeding up the patient care lifecycle. Cleaning staff are guided by appointment alerts to cleaning priorities and maintenance staff receive work orders for preventative maintenance based on asset condition, not on calendar plans.

The benefits

  • Real-time access to assets and hospital equipment
  • Dynamic oversight of size of queues in emergency rooms
  • Automation of manual work for increased productivity

It’s a solution that takes us through the whole building life cycle. From the initiation of a project through the construction of a project, and then layers on top of that sensors so we know what services have been provided where and at what time.

—Helena Skjeld, Director of Services, Region Skåne

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