IBM announces its intent to acquire Bluetab, extending its portfolio of data and cloud services and further advancing IBM’s hybrid cloud and AI strategy.¹

Overview

Our business consulting services focus on addressing clients' key business needs, optimizing their business processes and helping them transform on a global scale. Leveraging IBM's years of experience and cross-industry expertise in business transformation, we offer a range of consulting services across domains, including finance, procurement, supply chain, operations, customer experience, digital marketing strategy and talent — all underpinned by data and technology.

Reinventing workflows

In order to succeed with digital transformation, 80% of decision makers agree that they must integrate business processes across organizational boundaries and legacy systems.² IBM's approach to accelerate transformation starts with intelligent workflows. 

Workflows are simply how things get done in an organization. But intelligent workflows are predictive, automated, agile and transparent. Our business consultants partner with you wherever you are in your transformation journey to create intelligent workflows that combine your employees' expertise, internal and external data, and powerful technologies like AI and automation — all enabled on your hybrid cloud.

Benefits

Access real-time insights

Use real-time data and insights to improve responsiveness, quality and accuracy — delivering greater value to employees, partners and customers.

Harness exponential technologies

Unlock value from powerful technologies, like AI, automation, blockchain, IoT, 5G and edge computing, orchestrated in service of your unique workflows and business needs.

Generate and scale business value

Rapidly convert ideas into business value. Develop intelligent workflows that create value as cost-effective processes and tasks are integrated.

Customer experience consulting services

IBM combines business strategy with customer insights and experience design to deliver business transformation. From sales to marketing services and e-commerce, through customer service, we help drive a total customer experience transformation. IBM also helps organizations implement and leverage CRM platforms to create meaningful customer value and empower teams.

Talent

Talent management

IBM helps organizations infuse AI and automation into human resources to drive immediate value. Our expert advice can help deliver intentional employee experiences and foster a culture of continuous learning. Our services range from hiring and reskilling to roadmaps for HR outsourcing and organizational change management. 

Talent acquisition

An engaging talent acquisition strategy improves the recruiting, onboarding and hiring processes for candidates, hiring managers and human resources professionals. Our business consultants combine AI with market and operational data to bolster human decision-making and help adjust your sourcing and talent strategies.

Talent development

Understand and optimize your employees’ current skills to continuously engage your talent and create a more resilient workforce. IBM helps you build a talent development strategy that dynamically adapts to changing business needs, proactively closes the skills gap and delivers digital learning services.

Business consulting case studies

Bestseller India fashions the future with AI

Bestseller India is using a custom AI platform to support preseason design, planning, production and forecasting — modernizing end-to-end business processes by empowering team members with technology.

Chemonics transforms healthcare

To deliver life-saving health supplies to more than 60 countries around the world, Chemonics and IBM built an intelligent cloud-based solution that enables pervasive data visibility for optimization of the supply chain.

Expertise on call with Humana

Organizations are rethinking how they can meet user expectations. Humana, a leading health insurance provider, reduced costly pre-service calls and improved the service provider experience with conversational AI.

Co-create with IBM Garage

Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.

¹ The transaction is subject to customary closing conditions including regulatory clearance and is expected to close in the third quarter of 2021.

² Source: Forrester, Reinventing Workflows: Power Your Digital Transformation And Drive Greater Impact By Modernizing Processes