Overview

We believe that what you do matters more than what you say. IBM iX uses strategy, design and technology to create transformative experiences that impact your customers, your employees and your business.

The benefits

Improve customer loyalty, retention and employee engagement.

Align user-centric design to business strategy using IBM Design Thinking.

Leverage IBM and partner solutions for commerce, marketing, AI and mobile.

Services

High-quality experiences are based on empathy, analytics and the right technology to engage customers and employees in meaningful ways. IBM iX helps you pioneer next-generation experiences that enable customer-driven growth.

 

Just like customers, no single project is alike, but here’s where our IBM iX strategists, designers and digital experts specialize:

  • Experience strategy and design
    • Customer journey staging
    • Experience strategy
    • Design (UX, UI, Prod/Srvc)
  • Customer and channel planning
  • Brand and content strategy
  • Digital commerce strategy and platform integration
  • Marketing platform integration
  • Mobile design and development

Learn about our experience design team

Case studies

Knorr creates the perfect recipe for millennial engagement

IBM iX blended flavor science with the power of Watson to create a bespoke solution to identify 12 flavor personality types.

IBM iX developed multiple healthcare experiences for Dubai Health Authority

Using IBM Design Thinking, DHA and IBM iX enabled a full Digital Reinvention™ for patients and providers.

Bank of Montreal creates innovative customer experiences with agile methods

IBM iX and BMO changed the way a traditionally cumbersome industry operates, and the result paid dividends for customers, BMO employees and the business.

Educational resources

Video

Learn how IBM iX uses customer insights, IBM Design Thinking and agile methodology to design captivating experiences that can help your brand stand out from the crowd.

Blog

To understand and envision what’s next for the world’s business leaders, we continually study the intersection of strategy, creativity and technology.

Report

The Experience Revolution reveals how organizations approach customer experience ownership, strategy, cross-functional collaboration and use of data.

Related solutions

Agile Transformation and Consulting

Achieve user-focused outcomes and business agility.

Design Thinking Consulting

Align teams and form intent to solve your users’ problems.

Cloud Application Development Services

Design, build and improve applications faster.

Meet our experts

Billy Seabrook

Global Chief Creative Officer, IBM iX

Lindsay Herbert

Inventor and Digital Leader, IBM iX

Nikki Means

Associate Director of Strategy, IBM iX

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