Overview

Artificial intelligence (AI) is revolutionizing business. By tapping into vast stores of previously siloed structured and unstructured data, you can fundamentally transform your business and disrupt your industry. AI is not one technology; it's a set of technologies and building blocks, all using data to unlock intelligent value across industries and business functions.

AI Consulting Services from IBM help you leverage AI to drive smart reinvention of your workflows and technology. IBM helps you implement a data-first strategy, take advantage of your data, augmenting with third-party sources, and integrate with other advanced technologies, such as IoT and Intelligent Automation, to achieve tangible business insights faster. IBM is here to guide you through your enterprise AI transformation journey.

AI services

Cognitive Customer Care

Help improve customers' experiences while lowering operating costs with Watson™ AI technologies, virtual agent and omnichannel capabilities. Create an intelligent, customer-first experience.

AI Discovery and Insights

Use AI to unlock hidden value in volumes of unstructured data, monitor trends, and surface patterns for actionable business results. IBM can help you integrate the right AI tools and strategy to enable knowledge workers to make better decisions.

Risk and Compliance Services with AI

Harness the power of AI to stay current on constantly changing regulations. Watson and Promontory Advisory Services provide end-to-end risk and compliance management to help you make better decisions. 

Case studies

Generali

IBM and Generali used intelligent workflows to build better experiences for insurance customers.

Vodafone

Vodafone UK built TOBi, an AI assistant, using IBM Watson® to empower call agents.

NetApp

IBM and NetApp use Watson to transform digital customer service.

Bradesco

IBM and Bradesco use AI to solve customer queries in seconds. 

ADNOC

IBM and ADNOC build a first-of-its-kind rock analyzer that helps determine drilling locations.

Crédit Mutuel

IBM and Crédit Mutuel powers digital reinvention with AI for banking.

Scaling artificial intelligence for your enterprise

Businesses are using AI now more than ever before.  From banks training AI to empower their digital workforce to telecommunication companies setting up smart chat bots to transform customer service, AI is being scaled across industries at an enterprise level. By collecting and learning from data, cognitive systems can spot trends and provide insights to help your teams improve workflows, response times and customer experiences. With smart AI, you’re able to bring your business into the 21st century and beyond.

Educational resources

Executive overview

Discover what “cognitive innovators” are doing differently

IBV report

Create richer customer engagements and lower costs using virtual agents powered by AI

Executive overview

The next big shift in business architectures is driven by AI technologies

Report

HfS Blueprint Report: Enterprise Artificial Intelligence (AI) Services 2018

Report

A practical guide for leveraging data to enable your AI journey

Executive overview

How early adopters have raised the bar for data-driven insights

Related solutions

AI Assistant in Customer Care

Improve customer services, increase customer satisfaction, and reduce churn across multiple channels.

Business Intelligence and Analytics Consulting

Use advanced analytics to unlock data-driven insights for better business decisions.

Increase Productivity with AI

Help knowledge workers find the answers to complex questions with AI-powered enterprise search.

Watson Solutions

Use AI to turn data into new ways of doing business.

Big Data Consulting Services

Choose data and analytics-as-a-service to speed time to capabilities and value.

Quantum Computing Consulting

IBM Q Consulting brings together, consultants, scientists, and industry experts to help clients get quantum ready.

Meet our expert

“Humans are biased to do what's easier, more than to do what's right; therefore AI systems must be designed to make the right things easier to do.”

Jesus Mantas
IBM Managing Partner, Global Strategy & Offerings
 

Ready for some expert advice?

IBM experts are here to help you at no cost talk about how to accelerate and simplify your digital transformation.