Intelligent workflows using AI

Artificial Intelligence Services from IBM can help you drive smart reinvention of your workflows and technology. Our industry experts help you implement a data-first strategy, take advantage of your real-time information, augment with third-party sources and integrate with advanced technologies, such as IoT and intelligent automation, to achieve tangible business insights faster. IBM is here to guide you through your enterprise AI transformation journey and build your business into a cognitive enterprise.

Read the IBM Global C-suite Study 20th edition

Uncover the importance of trust for gaining a competitive edge. See how an elite group of enterprises is building their trust advantage.

AI services

Cognitive Customer Care

Help improve customers' experiences while lowering operating costs with Watson™ AI technologies, virtual agent and omnichannel capabilities. Create an intelligent, customer-first experience.

AI Discovery and Insights

Use AI to unlock hidden value in volumes of unstructured data, monitor trends, and surface patterns for actionable business results. IBM can help you integrate the right AI tools and strategy to enable knowledge workers to make better decisions.

Risk and Compliance Services with AI

Harness the power of AI to stay current on constantly changing regulations. Watson and Promontory Advisory Services provide end-to-end risk and compliance management to help you make better decisions. 

HfS ranks IBM #1 in cognitive assistant service providers

AI is revolutionizing the way businesses operate. It is imperative to stay up to date on the latest breakthroughs and tech trends to apply to your organization. Learn how cognitive assistant services can help you stay ahead and why IBM is ranked number one.

Case studies


IBM and Generali used intelligent workflows to build better experiences for insurance customers.

Kraft Heinz Company

IBM and Kraft are launching a state-of-the-art algorithm to deliver products to consumers more efficiently.


IBM and Bradesco use AI to solve customer queries in seconds. 


IBM and ADNOC build a first-of-its-kind rock analyzer that helps determine drilling locations.

Educational resources

IBV Report

The Cognitive Enterprise: Reinventing your company with AI

IBV report

Create richer customer engagements and lower costs using virtual agents powered by AI


Intelligent workflows 101: How AI helps deliver ketchup around the world

Related solutions

Unlock the Value in your Organization

Learn how to make more accurate predictions, automate decisions and processes, and optimize where and how your employees' time is spent.

AI Assistant in Customer Care

Improve customer services, increase customer satisfaction, and reduce churn across multiple channels.

Increase Productivity with AI

Help knowledge workers find the answers to complex questions with AI-powered enterprise search.

Meet our expert

“Humans are biased to do what's easier, more than to do what's right; therefore AI systems must be designed to make the right things easier to do.”

Jesus Mantas
IBM Managing Partner, Global Strategy & Offerings

Talk to us about getting started

We have a vast portfolio of capabilities, services and products to help jumpstart your transformation journey. Click below for two places to start.