Intelligent workflows using AI

Artificial Intelligence Services from IBM can help you drive smart reinvention of your workflows and technology. Our industry experts help you implement a data-first strategy, take advantage of your real-time information, augment with third-party sources and integrate with advanced technologies, such as IoT, intelligent automation and AI to unlock the value of your data. IBM is here to help you overcome obstacles in scaling AI and transform your business into a Cognitive Enterprise™.

IBM Global C-suite Study 20th edition

Data has become inextricably entwined with trust, changing the value equation. Uncover the deep importance of data and trust for gaining a competitive edge in your industry in the latest IBM Global C-suite Study.

AI services

Conversational AI for Better Experiences

Improve customer and employee experiences while lowering operating costs with AI and Cognitive Care. Rapidly deploy AI assistants to engage with customers virtually and handle increases in contact volumes.

Scaling AI for the Enterprise

IBM’s proven methodologies can help you consistently run, maintain and scale AI solutions from pilot to production. Adopt a standard framework for developing and deploying AI applications across teams.

Risk and Compliance Services with AI

Harness the power of AI to stay current on ever-changing regulations. Watson and Promontory Advisory Services provide end-to-end risk and compliance management to help you make better decisions. 

IBM Garage with AI

Built for moving faster, working smarter and innovating in a way that lets you disrupt disruption. Empower your teams with the tools and practices to get urgent work done and pivot quickly.

IBM emerged as a leading service provider for enterprise AI services in our analysis. Its scale and operational excellence across the entire value chain of AI services are a powerful combination with IBM's renewed vision of becoming an 'integrator of AI' for its global AI clientele.

Reetika Fleming, Research Vice President, HFS Research

Case studies

Generali

IBM and Generali used intelligent workflows to build better experiences for insurance customers.

Kraft Heinz Company

IBM and Kraft are launching a state-of-the-art algorithm to deliver products to consumers more efficiently.

Bradesco

IBM and Bradesco use AI to solve customer queries in seconds. 

ADNOC

IBM and ADNOC built a first-of-its-kind rock analyzer that helps determine drilling locations.

Educational resources

IBV Report

The Cognitive Enterprise: Reinventing your company with AI

IBV report

Advancing AI ethics beyond compliance: From principles to practice

Blog

Intelligent workflows 101: How AI helps deliver ketchup around the world

Related solutions

Operationalize AI throughout your business

Infuse AI into your workflows by applying prebuilt enterprise AI applications and methodologies that can speed time to value.

AI assistant in customer care

Improve customer services, increase customer satisfaction, and reduce churn across multiple channels.

AI for IT Operations Management

Drive new efficiency in your operations to resolve problems quickly in dynamic, data-intensive environments.

Talk to us about getting started

We have a vast portfolio of capabilities, services and products to help jumpstart your transformation journey. Click below for two places to start.