Entitled Systems Support


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The Entitled Systems Support website (ESS) is IBM's go-to place to view and manage Power and Storage software and hardware. In general, most products offered by IBM Systems purchased through our IBM Digital Sales representatives or business partners, when using the IBM Configurator for e-business, are afterwards accessed on this website. Several IBM products can also be directly purchased here.

There are three main sections:

  • My entitled software - activities related to Power and Storage software - download licensed, free and trial software media, place software update orders, manage software keys and generate several types of reports
  • My entitled hardware - activities related to Power hardware - renew Update Access Keys, manage resources for Elastic Capacity on Demand and assign credits in Enterprise Pools 2.0
  • My inventory - a consolidated view of the entire Power and Storage inventory you have access to, based on authorized customer numbers:
    • Software license - overview and details of all active licenses with the option to transfer entitlements (ePoEs)
    • Software maintenance - overview and details of all your service and subscription contracts
    • Hardware - overview and details of your physical equipment

Three additional options are dedicated to customer number management:

  • Register customer number - use several ways to register for access to customer numbers (varies by login type)
  • Manage customer numbers - manage users and their authorizations for customer numbers you are an administrator for
  • View my authorizations - view and remove customer numbers and see authorizations available for your profile

Click on Help in the left navigation bar for additional help and support information. Use the Contacts option to find phone and email contact information for the website's customer support team.


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