Select a help topic by 'clicking' on it. The page will then jump to the description of the selected topic. You can go back to the top of the page by clicking on Back to top link.

If you can not find the necessary information in this page, you can contact our WW customer support center, phone number and email addresses can be found under Contacts

User guidelines and other work instructions in PDF format

Sign in
  1. Register for a IBM id
    Make sure that you have registered for a user id an IBM registration.
  2. User id/password combination not known:
    A valid combination of user id and password is required to complete the sign in transaction. Passwords are case sensitive.
    1. Make sure that caps lock is not on accidentally.
    2. Make sure that you have registered for a user id an IBM registration.
  3. First time registration
    To work with the application, an access profile needs to be created. A combination of customer number and order number, (visible on the packing list), is necessary to validate the users access to the hardware inventory.


Administrator functions

Administrator functions provide a way to manage the authority of users to work with the software to which your company is entitled.

There are two administrator functions: register an IBM customer number, and manage customer numbers.

Register an IBM customer number

This is the first step, and is required one time only. The reason that the customer number must be registered is so IBM can (1) validate whether a person is entitled to work with the software, and (2) establish the primary contact for the customer number.


To register a customer number, enter the customer number and either of the following: order number or system number.

You can find the customer number, order number, and system number in the documentation that was shipped with your software order.

After the customer number is registered, other user IDs can be authorized to the applications by the administrator.

Manage customer numbers

The applications within Entitled Software Support require that users obtain authorization from a person who is an employee of the company that is entitled to the software.

There are two types of authorities: application authorities and special authorities.

Application authorities are specific to each application, and provide a way to grant access to some portions of the application, but limit access to the most critical portions of the application. For example, the administrator may set up the authorites for three users as follows.

  1. Two users can view electronic Proof of Entitlement, but not transfer electronic Proof of Entitlement.
  2. One user can view electronic Proof of Entitlement, and can transfer electronic Proof of Entitlement.

The administrator may grant a different level of authority to each person, and may grant access to some applications and not to other applications.

Special authorities include primary contact and administrator authority.

Each administrator has the same ability as another administrator to manage the authorizations, including the ability to manage who the primary contact is. Ensure that the appropriate person has this role.

To administer user IDs, do the following.

  1. Click on Manage customer numbers on the left side of the page.
  2. Select either Show all customer numbers or Show only this customer number, and click the Continue button.
  3. Select the customer number, and click the Manage authorizations button.
  4. Enter the user ID, and click the Continue button.
  5. Select the authorities for the user ID, and click either the button to Update or Remove user ID.

The administrator functions also provide the ability to specify a nickname for each system. To work with the nicknames, do the following.

  1. Click on Manage customer numbers on the left side of the page.
  2. Select either Show all customer numbers or Show only this customer number, and click the Continue button.
  3. Select the customer number, and click the Edit nicknames button.
  4. Enter the nickname next to the machine type and serial number, and click the Update nicknames button.


View my authorizations

Any authorized user may view his or her authorities by doing the following.

  1. Click on View my authorizations on the left side of the page.
  2. Select either Show all customer numbers or Show only this customer number, and click the Continue button.
  3. Select the customer number, and click the View authorization details button.


Software Updates

This application is currently supported for IBM i and AIX. A current IBM Software Maintenance Agreement (SWMA) or Software Subscription contract is required. If you do not have a current SWMA in place, please contact your IBM sales point. If you have signed a contract with IBM, you may contact your IBM sales point.

Products ordered through Passport Advantage are NOT supported by this application.

Overview: "Entitled Software Updates" is a web-based application tool that provides IBM Customers and IBM Business Partners (on behalf of a Customer) with a new simplified, streamlined process for ordering entitled (i.e. no charge) software updates for IBM i and AIX systems. This process eliminates the need for configuration reports, hardcopy electronic Proof of Entitlement (ePoE(s)), and purchase orders (unless still required by your internal processes) previously required by the existing order process. You can now request your entitled software updates when you want them via the web.

Step 1: Select a Customer number and a Hardware serial number.

Select a customer number.

This step identifies the Customer number that this transaction will be processed for. By clicking on the drop down menu titled, "Customer Number", you are presented with two alternatives.

Select a machine type and a hardware serial number.

This step selects the specific IBM i or AIX system for which the entitled software update is being ordered. Clicking on the drop down menu titled, "Machine Type/Serial Number", will present you a list of machine type and serial numbers for which you have been authorized, based on your search argument in the step above. You MUST SELECT a MACHINE TYPE and a SERIAL NUMBER to continue entering your order. If you do not see the desired machine type and serial number combination in the displayed list, contact your administrator or customer focal point to have it added to your list of authorizations.

Upon selecting a machine type/serial number, you will be presented with a list of software products entitled to be updated for that specific system.

Step 2: Verify the software inventory records.

Step 3: Select a language.

Note: IBM i V7 products use language groups. See IBM i V7 language groups for a list of languages included in each group.

Step 4: Order summary - Select the delivery method and verify the delivery address.

Before submitting the order, you will need to select the delivery method and the media option.

Delivery option: You have 3 options for delivery:

Media option for physical delivery: There is several media options for physical delivery. Clicking on the drop down menu for "Media type for physical delivery" presents a choice for how you would like your software provided in this order. The options range from shipping both SW media and publications to only ship publications. Only one choice is permitted.

You can follow the shipment of your order, check the delivery date, contact Online Support if the package is lost or damaged, on the Track my orders link on the right hand menu bar under the Software updates function.

Add a purchase order number and a phone number and verify the billing address (For USA, UK, Germany, Italy and France only): The physical delivery for the named countries will be invoiced 350 USD (310 Euros) + sales tax if applicable per master order number ( ACO order number). A purchase order number and a phone number are mandatory information. If your company does not use a purchase order process, enter a reference to help you track your invoice. Note that this reference needs to be unique. The application presents the user with a billing address (same as delivery address) contained in IBM's records for the selected customer number. If a modification is desired, click on edit billing address.

Verify the delivery address: The application presents the user with a summary of the order and the "ship to" address contained in IBM's records for the selected customer number. If a modification is desired, click on edit shipping address. You can add a name to the "Attention" line of the address. You can change the street address, state, and zip code.

Add additional e-mail addresses: As the user (i.e. person entering the order), you will automatically be sent an e-mail confirming receipt of your order by IBM. You are also given the option of adding additional recipients of this e-mail, that you would want to notify that an order has been submitted. If desired, add the additional e-mail addresses in the input fields presented on the screen, and click on the Go or Continue button to continue.

Step 5: Submit the Order

Verify that everything is now correct, and click on the Submit button to submit your order to IBM for the entitled software update.

An "order confirmation" message with the order numbers will be sent to your e-mail address and any other e-mail addresses you might have included. Use the customer number and the order numbers to trace your physical delivery on Track my orders link.

NOTE: If you still have questions or are having problems with this application, contact the Customer support. All contact information are available under contacts in the right hand menu .


IBM i software keys

This application provides IBM i software keys for machine hardware serial numbers registered under your profile and the generation of Interim keys without registration of the machine hardware serial number is required.

Entitled keys

To work with your keys, after sign on click on IBM i software keys on the left hand menu and you will be directed to your software keys.

  1. Step 1: Machine selection
    Select a customer number and a machine serial number from the list and click to continue, or use the quick search to look for a machine registered under your profile.
  2. Step 2: Keys version and release selection
    select the IBM i OS version and release for which you want to work with keys. Note that only V5R3 and higher are supported on the website. For any lower version or release, please contact customer support.
  3. Step 3 : software keys selection
    Select at least one product key before you click on one of the options below. You can use the "select all" button at the end of the page if you want to work with all the software keys.

Note: The software license keys generated for a machine hardware serial number are based on the entitlements for this machine . Check under My inventory > Software license - Entitlements for a list of ePoe's.

Interim keys

Interim keys are keys with a duration of 40 days and available for emergencies stemming from ordering or licensing issues in a variety of situations, e.g. orders are pending or transfer of entitlements are pending in IBM records. For these situations, interim keys can be generated and downloaded to allow time for the situation to be resolved. The emergency situation could stem from a problem with an IBM i entitlement transfer transaction, but interim keys are not in lieu of a customer purchasing temporary licensing if required. Interim keys may not be used for testing, demonstration purposes, trial use or system migration.

To generate Interim keys, after sign on click on IBM i software keys on the left-hand menu and you will be directed to the machine selection where to select or state the machine serial you want to work with.

Full access mode must be used to work with entitled software keys or IBM i temporary license keys (ITL) and can also be used to generate Interim keys, if you are registered for the machine hardware serial

Quick search allows the generation of Interim keys or access to existing active Interim keys for any machine hardware serial number without the machine must be registered.

The availability of self-served Interim keys for a hardware machine serial number is depending on several conditions:

  1. The machine type, hardware machine serial number must be valid and recognised by ESS
  2. If the machine is licensed to IBM i OS, the machine must have at least one IBM i Per Processor license installed
  3. The machine may not have an ITL order pending for activation or active ITL keys. If hardware machine serial has active ITL keys, no Interim keys can be generated for products and product functions which are not orderable with ITL (DB2 Web Query)
  4. The machine has not had two or more than two temporary keys within the last 12 months for the required product function

If a temporary key for a specific product function existed within the last 12 months, IBM will allow a subsequent key with a duration with 21 days.

Under the tooltip next to the product function you can find additional information concerning the key which will be generated. The tooltip will reflect a warning symbol if an active temporary key already exists for the corresponding product function. Under the tooltip details you will find further information about the existing key such as activation and expiration date. If the limit of allowed Interim keys has been exceeded, the product function will be greyed out and cannot be selected for Interim key generation.

For other non entitled keys, request should be send to Customer Support. Phone number and e-mail address can be found under "contacts".

Below is a list of actions you can do with your keys

  1. View key sheet
    To view the key sheet(s) select the product(s) and press the view key sheet button at the bottom of the page. From this page you will be able to install the keys, to download or to send the key sheet(s).
  2. Download key sheet
    To download the key sheet(s) follow the below instructions:
    1. Create a new directory in a well identified location on your disk
    2. To download the key sheet(s), select the product(s) and press the Download key(s) button at the bottom of the page
    3. Save the key sheet in this new directory
    4. The key sheet(s) has been downloaded in a .doc file
  3. Install key
    To install a key select product(s) and press the install button.
    1. Before installing the key(s) you must give your permission to let an applet connect to your IBM i machine.
    2. A java security / security warning page will be displayed and you must grant the requested privilege to the certificate by clicking Yes.
    3. Once the certificate has been accepted, click Continue to proceed.
    4. Once the applet has run, you will be prompted to sign on to the IBM i system. Enter a valid host name or TCP/IP address, user id and password. Click OK
    5. The applet will connect you to your IBM i system.
    6. NB: Note that hardware serial number and key(s) must match with the hardware serial number on the IBM i box. If not, access can not be obtained

  4. Send key sheet
    To send the key sheet(s) to your e-mail address, select product(s) and press the send button.
    If the key sheets have been sent successfully you will be directed to the send confirmation page.
    Note that it is not possible to forward a key to any e-mail address other than the one for which you are signed on.


The Entitlements option has been disabled. To check your software license entitlements (ePoEs), please go to My inventory > Software license - Entitlements


Hardware set up and configuration
  1. System set-up
    For IBM i :
    1. Ensure that TCP/IP is installed and configured on the system.
    2. The operating system must be OS/400 V4R2 or higher.
    3. The BOSS option 12 must be installed on the system (host servers) and the host servers must be active. The "STRHOSTSVR * ALL" command can be used to start the servers.
    4. Ensure that the QUSER profile is enabled. This is required by the host servers.
  2. Client configuration
    For the workstation or PC:
    1. Ensure that TCP/IP is installed and configured on the workstation.
    2. Ensure that the workstation is connected to the IBM i server over TCP/IP.
    3. The web browser used can be either Netscape 4.7 (or higher) or Microsoft Internet Explorer 4.0 (or higher). Also newer versions of Opera & Mozilla can be used.
    4. Java support must be enabled in the browser. To enable this support, use the preferences (Netscape) or tools (Internet Explorer) options on your browser.
    5. Your company must accept applets to run within your browser.
    6. When prompted, you must accept the security certificate in order to allow the signed, trusted applet to connect to the system within your network.


Data report

The data in the report will be extracted from your Entitled Systems Support profile.
Check Administrator functions for any additional information on how to register a customer number.

  1. Submitting a report

  2. Report descriptions.

  3. Comma-separated values (CSV) format.


IBM i Evaluation and NLV download

IBM i Evaluation and NLV download will allow IBM i and AIX users to download IBM i evaluation software products and any secondary National Language Version without the need of an entitlement or an active SWMA.

When a customer wants to evaluate the functions of a new product, IBM allows the installation and use of the product for a trial period up to 70 days with no key required, to give the customer time to determine whether the product meets their needs. No productive use of the product is allowed. The 70-day trial period cannot be used in a migration situation to avoid purchasing temporary licensing, as migration is considered productive use of the product.

Step 1: Select a product and a language

Select the product number for the required version and release and the desired language (for i/OS evaluation software only), then click on Continue. Only one product can be selected at a time.

Step 2: Download

For further information on how to download, use the Help section of Electronic Software Delivery.

Note: For IBM i/OS evaluation software, the trial use period will be of 70 days. An additional 70-day trial use period for the same VRM level will not install on a customer\\'s machine. Call center: click on Contacts on the right hand menu for e-mail or phone number information.


IBM i V7 language groups

IBM i V7 products will use language groups instead of specific languages like in previous versions. there are 3 groups available and the mapping to the previous language features can be found below.

Language groups for IBM i V7
Lang Grp 1 Americas/EuropeLang Grp 2 CEEMEALang Grp 3 Asia Pacific
  • V7R1 feature 5817
  • V7R2 feature 5827
  • V7R3 feature 5837
  • V7R4 feature 5841
  • V7R1 feature 5818
  • V7R2 feature 5828
  • V7R3 feature 5838
  • V7R4 feature 5842
  • V7R1 feature 5819
  • V7R2 feature 5829
  • V7R3 feature 5839
  • V7R4 feature 5843
- 2924 English - 2924 English - 2924 English
- 2963 Belgian Dutch IVINCS - 2995 Albanian - 2938 English DBCS
- 2909 Belgium English - 2954 Arabic - 2984 English DBCS
- 2966 Belgian French IVINCS - 2974 Bulgarian - 2930 Japanese Universal
- 2980 Brazilian Portuguese - 2912 Croatian - 2962 Japanese Katakana
- 2981 Canadian French IVINCS - 2975 Czech - 2986 Korean
- 2926 Danish - 2902 Estonian - 2906 Laotian
- 2923 Dutch Netherlands - 2998 Farsi - 2989 Simplified Chinese
- 2925 Finnish - 2957 Greek - 2987 Traditional Chinese
- 2928 French - 2961 Hebrew - 2972 Thai
- 2940 French IVINCS - 2976 Hungarian - 2905 Vietnamese
- 2929 German - 2904 Latvian
- 2939 German IVINCS - 2903 Lithuanian
- 2958 Icelandic - 2913 Macedonian
- 2932 Italian - 2978 Polish
- 2942 Italian IVINCS - 2992 Romanian
- 2933 Norwegian - 2979 Russian
- 2922 Portuguese - 2914 Serbian
- 2996 Portuguese IVINCS - 2994 Slovakian
- 2931 Spanish - 2911 Slovenian
- 2937 Swedish - 2956 Turkish


Products Specification
  1. Development/demo licensed products


My inventory

Description and access

My inventory gathers all relevant software license, software maintenance and hardware inventory records which are active under customer numbers you have authorization for. The data includes information for IBM Power, Storage and most other Configured Inventory available for purchase directly from IBM or through our Business Partners when using the IBM Configurator for e-business (e-config).

My inventory is available for all our users - End Customers, Business Partners, Distributors and IBMers. For End Customers preferring to limit the accessibility to their inventory, a "Block business partner access" is available under the left menu function called "Manage customer numbers".

The following two authorizations are used here:
  • View Inventory and existing Elastic orders - enables access to the customer number in Inventory,
  • Transfer ePoE - allows you to transfer Entitlements under Software license -> Entitlements

Several modes to enter the option

Default mode:
  • You are presented with a dropdown of authorized customer numbers, the company name behind each of them and a list of any hardware type is generated for your selection.
  • Each hardware's type and serial number is presented and, if found, its model and the nickname you have assigned will be showing too.
  • The cache will remain available during your session until you logout or add/remove customer numbers to your profile or complete a license transfer.

Big profile mode:
  • This profile is mainly to improve the performance for users having a profile containing a high number of machines.
  • It is activated as soon as your profile reaches 2500 machines or more.
  • To start with only the drop-down of authorized customer numbers is available. You need to first select a customer, then click on "Add CPUs". Only then the drop-down menu for "Hardware type serial" can be populated and a machine can be selected.

  • You can repeat this process each time you wish to check another customer number. Within a session, the customer numbers which have already been chosen will remain cached and will be listed under "All currently cached" and an asterisk will appear in front of the the ones which have not been selected yet.
  • As for the default mode, the cache will remain available during your session until you logout or add/remove customer numbers to your profile or complete a license transfer.

Filter my inventory mode:

On the right-hand side of the screen, 3 filters are available in order to customize your inventory view. Your selection across all filters will be combined to create a current inventory view.

  • Filter by data type: limit the customer numbers which will be displayed in your drop-down based on different types of data - hardware, software license and software maintenance.

  • Filter by customer number: directly limit the customer numbers which will be displayed in the customer drop-down. The amount of hardware assets is also shown for each customer number so that you can know which customer numbers might slow down the performance in inventory. Having more than 2500 hardware assets across all selected customer numbers will force your profile into big profile mode.

  • Filter by hardware type: limit the hardware machine type models which will be displayed in your hardware type serial drop-down. Only machine type models which your profile has access to will be listed.

    Once one or several filters are applied, the list of customers and Hardware type serial will be populated accordingly. It also means that some users will then not be forced any longer into big profile mode.
    The filters will be remembered during a session but also for the next log in and this will be indicated under each filter as "filtered". At any time, you can reset one or all of them.

Records ownership validation check

A major change has been introduced in the way ESS looks up installed inventory: all found records will be returned and for each record ESS is performing an ownership check:
  • first ESS checks if the customer number of the record and the selected customer number are the same,
  • if the customer numbers are different, then ESS checks if any of the company details match:
    • US affiliate - end user's enterprise number, only available in US,
    • DUNS number and domestic within the same customer country (only if ESS has your DUNS information) - based on customer number's Dun & Bradstreet record,
    • DUNS global number (only if ESS has your DUNS information).

If all of those checks fail, the record will still be showing, but you will not be able to see any relevant details except its serial number. If changes are required for the inaccessible record, please contact customer support.

NOTE: If your DUNS data is incorrect or missing, contact your IBM Representative or Business Partner with the impacted customer number(s). They will need to open a ticket with the country's IBM Customer Master Record to have your information update

My inventory - 4 primary tabs

  • Software license - shows all active licenses tied to the selected hardware record,
  • Software maintenance - shows all contracts for licensed products tied to the selected hardware record,
  • Hardware - provides additional information about the selected hardware record.
  • All - provides a consolidated view of the configuration (features, quantity and description) presented on the other tabs.

Software license - 3 views

  • Overview - shows a summary of your entitlements including editions, licensed users, licensed cores, etc. Currently IBM i and AIX operating systems, PowerHA for IBM i and AIX, Db2 Web Query for i and PowerVM are included in this view.

  • Configuration - provides a configuration list (feature code, quantity and description) for each licensed product. Your products are grouped per brand they are relevant for. The source for each record is also provided for your convenience,

  • Entitlements - your licensed products which are enabled for ePoE support will be listed here (it is a subset of everything that was configured). This is also where you can start your entitlement transfer if your profile is authorized for transfering ePoEs under the selected customer number. The SWMA status on installed entitlements will only be showing if they are ordered together. All entitlements are sourced from ESS directly.

Software maintenance - 3 views

  • Overview - shows a summary of active Software Maintenance renewal contracts (Service Contracts) including editions, covered cores. Currently IBM i and AIX operating systems, PowerHA for IBM i and AIX, Db2 Web Query for i and PowerVM are included in this view.

  • Active/Shipped - you can see all your active and shipping software maintenance contracts for the products you are licensed to use. Shipping contracts are records which are about to be activated (set to Active). Only Active contracts provide support and services at IBM, so if a contract is shipped for too long, contact your IBM Representative or Business Partner and request it to be activated (installed). Brand groups matching the licensed products are also used here,

  • Expired/Inactive - all your past contracts are showing here. They are not loaded automatically on the page, you need to select "Fetch" to request them for viewing.

NOTE: For changes to software maintenance records, contact your IBM Representative or Business Partner. Right now ESS is not capable of directly modifying contract information.

Hardware - 3 views

  • CPU Overview - this is a general overview for the selected hardware record, showing some basic information about it, including its marketing name. In addition, some functionalities already available under other options have been gathered here: update nickname, update Access Keys, purchase new elastic days

  • CPU Configuration - the configuration of your selected hardware record can be found here. All installed hardware features, their quantity and description will be listed (only if ESS has your country's hardware data),

  • Non-CPU devices - if there are more hardware records installed on the same system number, they will be showing here (attached storage devices, hardware management consoles, etc.).

NOTE: Hardware details, configuration and the additional linked hardware inventory records are currently available for every country except Latin America.

All - consolidated configuration view

All provides a consolidated view of the configuration (features, quantity and description) and several additional relevant values (e.g. system number, expiration dates for active software maintenance, service contracts and hardware warranty) presented on the other tabs for records which do not fail the ownership validation check:
  • Installed hardware (CPU)
  • Installed hardware (non-CPU)
  • Installed licensed software
  • Active software maintenance and service contracts

You can save this result as a comma-separated values file (CSV) or a formatted text file (TXT).

Records additional information

Additional information is provided for each found record, including (but not limited to):
  • Source application - whether the data comes from ESS directly (like ePoEs and their configuration - that comes from LMS which is the primary data source for all of ESS) or is sourced from another database relevant for your country and product (for example WTAAS, iERP or MPI).
    NOTE: If changes are required for records not sourced from LMS, it is best to contact your IBM Representative or Business Partner with the record details and source system listed for quickest solution. Records sourced from LMS are directly accessible by the Customer Support team.
  • IBM country - IBM database identifier which the product was fulfilled through,
  • Customer country - the country the product is registered for use,
  • Customer number and company name - the IBM customer number and its company name, with US records also showing the linked affiliate number,
  • DUNS hierarchy - if available, a DUNS number, domestic number and global number will show identifying the owner based on its Dun & Bradstreet record,
  • Serial number & contract number - the unique serial number of the record as it was produced or generated at IBM. License, maintenance and hardware are all serialized records,
  • Several relevant dates (install, start, expiration, warranty) if available.

NOTE: If a specific detail is not available, it will not be showing at all.


ESS mobile

The app currently supports IBM Power Systems, with IBM Storage planned in the near future.

Links to the app:

Here are a few questions and answers to get you started:

Question: How do I login on the app?
Answer: Use your existing IBM ID. If you don't have one yet, go to to create one. IBM employees should just provide their intranet credentials.

Question: What does the app do?
Answer: The app shows and allows you to interact with your purchased IBM products. Inventory can be accessed by selecting a hardware machine type serial (called an asset). Every new mobile user starts with their asset list empty. The app allows you to do several things, including:

  • View your software licenses
  • View software maintenance for your products
  • View (limited) hardware information
  • View & download IBM i software keys and Elastic Capacity on Demand hardware activation codes
  • Buy and use Elastic Capacity on Demand
  • View and renew Update Access Keys
Each of the elements is in a separate tab which you can switch to while browsing a particular asset.

Question: What's an asset?
Answer: It's a generic term we use for hardware machine type serial.

Question: How do I add assets to my list?
Answer: There are several ways to add assets:
  • by quick searching for a hardware machine type serial and adding it from its detail
  • by adding the asset directly to your list by hardware machine type serial
  • by selecting a customer number from your profile and then selecting the asset from its list
  • by entering a new customer number, registering for it and then selecting the asset from its list
Your personal asset lists are stored online, so once they're added to your profile you can see your list on any mobile device with the ESS mobile app installed.

Question: Can anyone see everything?
Answer: No, access is governed by the same principle as the regular ESS website. As an external user, you need to be authorized for the customer number of the record before you can see its details. IBM employees get unlimited access to all records - just like on the regular ESS website.

Question: I'm already authorized for several customer numbers on the website. Do I need to re-register?
Answer: No, your existing authorized customer numbers are re-used - your IBM ID is shared across the website and the mobile app. When trying to add an asset to your profile, by using the option called "customer number", all your existing authorized customer numbers will be listed already and can be used immediately.

Question: Can I see anything even if I'm not authorized?
Answer: Yes, you can see basic overview of any asset - what operating system it runs, which version and edition it is. To view any details, you will first need to register for its customer number.

Question: Can I register for a customer number using the app?
Answer: Yes, you can register for a customer number in two places:
  • at the time of adding the customer number to your IBM ID
  • when trying to view an asset detail you're not authorized for
Both of them will require you to provide an order number, a system number or a CHIS contract number, just like the regular ESS website does. Since the IBM ID is shared, registering for a customer number in the mobile app will be automatically updated on the ESS website and vice versa.

Question: Can I stop using the ESS website?
Answer: We're not there yet. The mobile app, while already offering unique capability (like viewing any asset's basic details), still has limits. Future enhancements will include more capability to the mobile app, to match ESS website's function, but to also add more mobile-unique elements.

Question: I have more questions! Something doesn't work! Something is wrong!
Answer: Please use the "Send feedback" option within the mobile app to provide feedback. You can also email your questions to the ESS Customer Support team.


5733ITL - IBM i Temporary Licensing

Any configured 5733ITL order that ships from IBM will have its start date controlled through the ESS website. You as the owner will select when the keys should become available. Any past order that has not yet reached its configured start date will also be automatically subject to the new rules.

When you select "IBM i software keys", you will see two tabs:

  • Download - this is the standard area to download any existing keys
  • 5733-ITL - this is the new tab which you will use to select a start date for your IBM i Temporary Licensing order
Any new order will be in status "New". You can then select a start date for when your purchased temporary keys should be generated. If you select a future start date, your order will be in status "Waiting for start date" and as soon as it is reached, the keys will be created and available under the "Download" tab.

NOTE: You can change your start date at any time between your login and the future start date you have selected. Only once keys have been created, it is no longer possible to modify the order in any way.

Each order will show you several values:
  • Customer number - the IBM country code and customer number under which your order shipped
  • Order - the IBM plant order number of your order
  • Status - "New" (no start date selected), "Waiting for start date" (future start date already selected), "Generated" (keys already created)
  • Duration - the duration of the keys you have ordered (in months)
  • Processor group - if you have ordered LPPs on your configuration, the PG value will be showing. You will be getting all keyed LPPs (excluding IBM i cores, users and application servers - those are separate). Db2 Web Query is currectly not enrolled in this offering. For a complete list of all LPPs, refer to the Help section
  • Core(s) - if your order included IBM i cores, the number of additional cores that will be temporarily added to your existing permanent entitlement will be displayed here
  • Users - if your order included IBM i users, the number of additional users that will be temporarily added to your existing permanent entitlement will be displayed here. If you have ordered "Unlimited" users, this will show as "Unlimited" instead of a number
  • Application server(s) - if your order included IBM i application servers, the number of additional ones that will be temporarily added to your existing permanent entitlement will be displayed here
  • Last updated by - name of the person or process that was the last to touch the order
NOTE: Product versions for keys will be automatically selected based on the hardware model of your server. You will be getting IBM i OS and LPP keys at all versions your hardware supports (and you no longer need to select that - you are getting all the keys).

The following IBM i operating systems are supported automatically through the new process:
  • V7R4
  • V7R3
  • V7R2
  • V7R1
  • V6R1
  • V5R4
  • V5R3
NOTE: The website will create keys for IBM i OS V5R3 or newer only. If you have purchased a 5733-ITL order and require temporary keys for IBM i OS at V5R2 or lower, please contact customer support.

IBM i Temporary Licensing supports the following products:
  • 57xx-AF1 - AFP Utilities
  • 57xx-AP1 - Advanced DBCS Printer Support
  • 57xx-AP1 - IPDS
  • 57xx-BR1 - BRMS Advanced Functions
  • 57xx-BR1 - BRMS Network Feature
  • 57xx-BR1 - BRMS
  • 57xx-CM1 - Communication Utilities
  • 57xx-DBM - Db2 Mirror for i (*NOMAX cores)
  • 57xx-DE1 - Db2 Extenders V9.1 for iSeries
  • 57xx-DP4 - Db2 DataPropagator for iSeries V8.1
  • 57xx-HAS - PowerHA SystemMirror i - Enterprise (*NOMAX cores)
  • 57xx-HAS - PowerHA SystemMirror i - Express (*NOMAX cores)
  • 57xx-HAS - PowerHA SystemMirror i - Standard (*NOMAX cores)
  • 57xx-HAS - System i High Avail Solutions Manager (*NOMAX cores)
  • 57xx-ID1 - InfoPrint Designer for iSeries
  • 57xx-IP1 - InfoPrint Server for iSeries
  • 57xx-IP1 - PS to AFP Transform
  • 57xx-JS1 - Advanced Job Scheduler
  • 57xx-OAR - IBM Rational Open Access RPG Edition
  • 57xx-PT1 - Performance Tools Agent
  • 57xx-PT1 - Performance Tools Job Watcher
  • 57xx-PT1 - Performance Tools Manager
  • 57xx-PT1 - Performance Tools
  • 57xx-QU1 - Query
  • 57xx-SS1 - HA Journal Performance
  • 57xx-SS1 - HA Switchable Resources
  • 57xx-SS1 - IBM i - Per Processor
  • 57xx-SS1 - IBM i Appl Server Processor
  • 57xx-SS1 - IBM i Users
  • 57xx-SS1 - IBM i
  • 57xx-SS1 - Media & Storage Extensions
  • 57xx-SS1 - Option 48 Db2 Data Mirroring (*NOMAX cores)
  • 57xx-SS1 - Print Anyspeed Impressions/Minute
  • 57xx-SS1 - Print 1-100 Impressions/Minute
  • 57xx-SS1 - Print 1-55 Impressions/Minute
  • 57xx-ST1 - Db2 and SQL Dev Kit
  • 57xx-WDS - Application Development ToolSet (250 users)
  • 57xx-WDS - Heritage Compiler (250 users)
  • 57xx-WDS - ILE Compiler (250 users)
  • 57xx-WDS - WebSphere Development Studio
  • 57xx-XW1 - iSeries Access Family Per User
  • 57xx-XW1 - iSeries Access Family Proc Based
The new 5733-ITL tab is split into 3 views. Each view has a value next to it stating the number of orders listed:
  • Active - any recent orders that are waiting for you to select a start date, waiting for reaching a previously selected future start date or recently generated orders
  • Archived - any generated orders after 7 days will be set into archived status automatically (to not clutter the active view). Additionally, if you do not select a start date for more than 6 months, your order will also be archived (contact customer support if you need to re-activate such orders again)
  • All - a complete list of both active and archived orders
Once you have made your start date selection, click on "Update". A confirmation message will be displayed confirming saving your changes.

NOTE: If you are selecting today as start date, the keys will be generated immediately. It is usually hundreds of keys that are getting created, so kindly wait a short moment after clicking "Update" so that we get the necessary time to generate your keys. This process takes just a few seconds, so please be patient.


View, Download and request update access keys

Existing hardware keys for one or multiple machines can be viewed, downloaded, send by email and renewed.

A list of machines and related keys you want to work with can be created by entering one or more machines manually by stating machine type (4 characters) and machine serial (7 characters). Alternatively a .txt file can be uploaded. The file should contain machine type and machine serial separated by comma.

A machine in the list can be removed from the listing at any time by selecting the machine and using the \'delete\' function button.

  • View Key:

    Viewing the key will present the selected machines\' current key(s) on the screen. ESS will show the most current key which might be active or expired.

  • Send Key:

    Sending the key will provide the selected key(s) as email to the email address associated with the IBM ID used.

  • Download Key:

    Downloading key(s) will make selected hardware keys available for download in a file format.

  • Request new standard key:

    Using the \'request new standard key function\' renew an existing active or inactive key for the selected machine. A renewal attempt will only be possible if the machine has an active or inactive initial key installed and the country stated matches with the country listed in the IBM database. A key renewal will require an active and valid hardware maintenance subscription. Without a valid subscription the renewal request will be denied and the request will result in an error. Furthermore a renewal will only be processed if the expiration date of a potential renewal key will exceed the expiration date of the current installed key. In this case ESS will keep reflecting the current valid key.

If you expect a selected machine to have an initial key assigned but no key is available or a renewal is denied even though you believe the machine is entitled please use the Request Help button to create a PMR which will be routed to our Exception Handling Team. Please only select 1 machine per PMR request.


Elastic Capacity on Demand - Terms & Conditions

Elastic Capacity on Demand Terms & Conditions documents. If your country is not listed separately then the default document applies.

For countries not listed separately: English

Americas region:

Asia Pacific region:Europe region:Middle East & Africa region:In you have any questions, contact the Project Office at


Elastic Capacity on Demand - Overview

Elastic Capacity on Demand (eCOD) is a new and easy way for IBM customers to activate their POWER8 or POWER9 hardware processor and memory resources.

It takes only 3 steps from need to activation:

  • Buy a pool of Elastic processor and/or memory on demand resources
  • Use part of it (or all at once - up to you!) to "charge" one or more eligible Power systems with needed resource "days of usage"
  • Apply your activation code(s) through the Hardware Management Console (HMC) to make the resources immediately available for your Power system(s) to use

That's it. It takes less than a minute from start to finish to order and get your activation code(s). And you do everything through the Entitled Systems Support website.

Everything is done within the My entitled hardware section of ESS:
  • Elastic CoD - Purchase more capacity - you can purchase more Elastic resources here. You have to be registered for your customer number(s) and be authorized to submit orders for them. Once you choose one of your customer numbers, we will check which Power systems are installed in your enterprise and show a list of supported Elastic resources to purchase.
  • Elastic CoD - Generate new codes - you can find all orders and their remaining Elastic capacity here. This includes both orders you have submitted and orders submitted by anyone else under customer number(s) you are registered and authorized for. Go here to start provisioning your purchased Elastic resources.
  • Elastic CoD - Download existing codes - any activation codes you have previously created for your supported POWER8 or POWER9 systems together with their details can be found here.
Both purchase and provisioning of Elastic Capacity on Demand resources is also available through our ESS mobile app - download it from Apple App Store or Google Play Store.

For additional questions, contact the Project Office at More information is also available in our User's Guide.


Elastic Capacity on Demand - How to buy?

The following purchase possibilities are available:

  • Product 4586-COD - through your business partners or IBM Digital Sales representatives using e-Configurator for e-business (e-config) - available in the following geographies:
    • Americas - Canada, United States
    • Asia Pacific - all countries except Japan and China
    • Europe, Middle East & Africa - all countries
    Detailed announcement information can be found on IBM Offering Information.
    NOTE: Once your order is processed at IBM, it will be available for resource provisioning here on ESS, under the usual Elastic CoD - Generate new codes option within My entitled hardware.

  • Direct sale through Entitled Systems Support - under Elastic CoD - Purchase more capacity, located within My entitled hardware - currently offered in multiple countries and geographies:
    • Americas - Canada, United States
    • Asia Pacific - Australia, New Zealand
    • Europe, Middle East and Africa - Åland Islands, Algeria, Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Egypt, Faroe Islands, France, Finland, Germany, Greece, Greenland, Iceland, Ireland, Israel, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, South Africa, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, United Kingdom, Vatican
    Detailed announcement information can be found in IBM Offering Information
    NOTE: Elastic Capacity on Demand purchased on ESS is available immediately for provisioning on your POWER8 and POWER9 systems to start using dormant resources right away. See the Q&A for more details.

  • ESS mobile app - find it on Apple App Store and Google Play Store - just like the ESS website, the ESS mobile app allows you to purchase Elastic resources in the enabled direct markets. Any Elastic orders placed through the mobile app, website or e-config will always be accessible for provisioning here as well. Everything is accessible from the app's side menu. You can also start the process from any system you have listed in your mobile app that supports the new Elastic technology. The two applications (website and mobile) share the same IBM infrastructure so anything you purchase or provision on the mobile app will show up on the website and anything you do on the website is immediately visible on the mobile app.


Elastic Capacity on Demand - Q&A

Q: Can I try this out before purchasing or using in general?
A: Yes - you can switch to demo mode on ESS and try things out without submitting any actual orders or creating real activation codes. Just click on demo mode in My entitled hardware and see how it works! A yellow banner will always be visible on your screen when in demo mode.

Q: I do not see my customer number available for purchasing Elastic resources. How do I register for access to place Elastic orders on ESS?
A: You need to register for one of your customer numbers (preferably the one which is tied to your Power systems) under Register customer number. To complete your registration, an existing IBM order number, TSS service contract number or system number of one of your Power systems is necessary.

Q: My country is not listed but I would like to use Elastic Capacity on Demand.
A: We are constantly adding more ESS direct sale countries. Sale of Elastic resources under 4586-COD in the few remaining geographies is also coming soon - stay tuned!

Q: Can I use this together with regular Capacity on Demand static or mobile memory and processor activations?
A: Yes, you can. You can use this in addition to the usual static or mobile activations (for example to handle load spikes or periodic higher workload) or you can completely shift to an Elastic usage model. It is really up to you.

Q: I am already using Elastic Capacity on Demand - I report my usage to IBM and then get billed. Will this change?
A: Yes, the old Elastic post-usage reporting and billing solution is being withdrawn in the markets that offer the new Elastic pre-paid solution. The only way to continue an Elastic resource usage approach is to switch to this new pre-paid offering.

Q: What do I need to use the new offering?
A: You need to own a supported POWER8 or POWER9 processor-based system that has physical processor or memory resources without a static or mobile activation and be an existing ESS user that can already submit Power software orders for your company. If you purchase Elastic resources under 4586-COD, all you need is the plant order number of your purchase. If you are registered for your customer number(s) on ESS, we will list all your orders under Elastic CoD - Generate new codes > My orders. That's it!

Q: Which POWER8 processor-based systems are supported?
A: This is the current list of supported POWER8 hardware type models. Minimum firmware level is either FW840.50 or FW860.20, so make sure you have the latest installed for the level you are using - otherwise the codes will not work! The links next to each supported POWER8 system will redirect you to Fix Central and the appropriate list of available versions for the selected level - we recommend you are always running latest firmware for your platform:

  • 8408-E8E - IBM Power System E850 - SV840 - SV860
  • 8408-44E - IBM Power System E850C - SV860
  • 9119-MME - IBM Power System E870 - SC840 - SC860
  • 9080-MME - IBM Power System E870C - SC840 - SC860
  • 9119-MHE - IBM Power System E880 - SC840 - SC860
  • 9080-MHE - IBM Power System E880C - SC840 - SC860

Q: Which POWER9 processor-based systems are supported?
A: The following two POWER9 hardware type models are supported. They support Elastic Capacity on Demand "out of the box" - but we still recommend keeping your firmware up-to-date!
  • 9040-MR9 - IBM Power System E950
  • 9080-M9S - IBM Power System E980

Q: I have both POWER8 and POWER9 systems in my infrastructure - do I need to buy Elastic resources separately for each generation?
A: Elastic resources are cross-generation compatible - you can apply resources from the same order to either POWER8 or POWER9 systems, no matter how you have purchased them.

Q: I have only POWER8 systems, but I am planning to upgrade them to POWER9 - if I buy Elastic resources now, will they become unusable once I upgrade my hardware to a newer generation?
A: Elastic resources are not tied to any specific hardware generation at the time of purchase. If you upgrade to POWER9 in the future and have remaining capacity left on your current orders, you can assign it to your future systems later.

Q: I am an IBM business partner and want to buy this for my customer. What should I do?
A: Support for purchase of Elastic resources for your customers through e-Configurator for e-business (e-config) is now available using the new 4586-COD product, under the new Power Virtual Capacity category - see IBM Offering Information for more details.

Q: What are my payment options when buying directly on ESS?
A: We currently support payments through invoice sent at the end of each month. You need to have a Purchase Order available within your company as it will be put on each generated invoice. If you do not have a Purchase Order currently available, your procurement department must first create one.

Q: When will I get my invoice when I'm buying directly on ESS?
A: You will get one invoice per Purchase Order at the end of each month, with all your orders for that month grouped based on the Purchase Order number you have entered for each of them. Complete terms & conditions are available at the summary step of each order.

Q: Once I have submitted my order on ESS, that's it? I can get my activation code right away?
A: Yes, that's it, you can create your activation code just after submitting the order and immediately start using the extra capacity you have purchased. We will send you an invoice at the end of the current month.

Q: How is the metric done?
A: We meter you per day of usage - either processor or GBs of memory. For example: if you need to run 10 processors for 10 days (straight or spread over a longer period) at 100% usage, that will require an eCOD charge of 100 processor-days applied to your system. All tracked using the latest firmware enhancements.

Q: How is this tracked?
A: Once you apply an activation code on your POWER8 or POWER9 processor-based system, when the particular resource is used, it will keep depleting the relevant resource pool from the code until there is no charge left. It is all tracked by the firmware.

Q: I can keep charging all my Power systems at any time with new activation codes?
A: Yes, once you have purchased a pool of resources, you can keep generating new activation codes for the available resource until your order is used up. You will also get warning messages on your system once you are close to using up what you currently have still available, so you can create new activation codes before the system runs out of the existing resource pool.

Q: Can I use Elastic capacity from one order on several systems?
A: Yes! It is up to you how, when and where you want to distribute your purchased capacity. Every time you start the provisioning part, we ask you which server selected resources should be associated with.

Q: What if I run out of resources on the order?
A: You can buy more at any time.

For additional questions, contact the Project Office at More information is also available in our User's Guide.


Enterprise Pools 2.0 - Terms & Conditions

Enterprise Pools 2.0 Terms & Conditions documents are currently only available in English. Those terms apply to all countries where credits are sold, either via Entitled Systems Support directly or the Power Virtual Capacity product 5819-CRD in e-Config.

You can read the current T&Cs here: English


Enterprise Pools 2.0 - Overview

IBM Power Enterprise Pools 2.0 is a new IBM Power E980 offering designed to deliver enhanced multisystem resource sharing and by-the-minute consumption of on-premises Power E980 compute resources to clients deploying and managing a private cloud infrastructure.

  • All installed processors and memory on servers in a Power Enterprise Pool (2.0) are activated and made available for immediate use when a pool is started. There is no need to reallocate mobile resources from server to server.
  • System capacity may be seamlessly made available when it is needed without requiring human awareness or intervention.
  • Permanent, Capacity Upgrade on Demand processor and memory activations (Base Capacity) and corresponding license entitlements are purchased on each Power E980 system. These Base Processor and Memory Activation resources are then aggregated across a pool.
  • Unpurchased (inactive upon shipment) processor and memory capacity in the pool is activated when a pool is started and can subsequently be used on a pay-as-you-go basis (Metered Capacity) from Capacity Credits purchased from IBM or an authorized IBM business partner.
  • Processor resource within a pool is tracked by the minute, based on actual consumption by shared processor partitions.
  • Memory resource within a pool is tracked by the minute, based on the assignment of resources to partitions, not based on operating system usage of the memory.
  • Metered Capacity consumption on one system may be offset by idle Base Capacity elsewhere in the pool during the same period.
  • A single Power Enterprise Pool (2.0) may support up to 500 shared processor partitions across up to 16 Power E980 systems within a single enterprise, within a single country.
  • Each Power Enterprise Pool (2.0) is monitored and managed from a Cloud Management Console in the IBM Cloud.
  • Capacity Credits may be purchased from IBM, an authorized IBM business partner, or online through the IBM Entitled Systems Support website, where available.
  • Clients may more easily identify capacity usage and trends across their Power E980 systems in a pool by viewing web-accessible aggregated data without spreadsheets or custom analysis tools.

Two new sections have been created on the Entitled Systems Support website, dedicated only to Enterprise Pools 2.0:

  • Enterprise Pools 2.0 - Start a new pool - this is where you create your new pools. You need at least one IBM Power E980 system with *base resources available which is not in any pools yet and either a 5819-CRD credit order you have purchased before or you can buy your first credits on the ESS website directly in supported markets.
  • Enterprise Pools 2.0 - Add credits to pool - when you have a pool already running and managed through your Cloud Management Console, any time you run out of credits for it, you can go here and either buy more credits directly on ESS for your pool or, if you have available 5819-CRD credits orders you have purchased before, assign existing unused credits to your existing pools.
*Base resources is a new name for permanent hardware core and memory activations and software licenses installed on an IBM Power E980 which is enabled for Enterprise Pools 2.0. You can see whether your IBM Power E980 system is EP2.0-ready by going to My inventory and looking at your system's Hardware > CPU overview section. You will see the number of base resources listed there. You will also find a new feature listed on your E980's configuration - feature code EP20. You can always see all your installed features under Hardware > CPU configuration within My inventory as well.

For additional questions, contact the Project Office at


Enterprise Pools 2.0 - What is a credit and current consumption rates

A credit represents a generic resource available for your pool's consumption. Tracking is done every minute and reported back to IBM once a day. Software and hardware usage is tracked separately so that you can control your metered usage in great detail!

Here's the current credit consumption - the amount of metered resource-minutes required to use up a credit from your pool:

  • Hardware:
    • Any OS core usage: 20,000 core-minutes / credit
    • Linux OS core usage: 40,000 core-minutes / credit
    • Memory usage: 1,500,000 GB-minutes / credit
  • Software
    • AIX or Linux OS usage: 30,000 core-minutes / credit
    • IBM i OS usage: 1,500 core-minutes / credit


Enterprise Pools 2.0 - How to buy?

The following purchase possibilities are available:

  • Product 5819-CRD - through your business partners or IBM Digital Sales representative using e-Configurator for e-business (e-config) - available in the following geographies:
    • Americas - Canada, United States
    • Asia Pacific - all countries except Japan and China
    • Europe, Middle East & Africa - all countries
    Detailed announcement information can be found on IBM Offering Information.
    NOTE: Once your order is processed at IBM, its credits will be available on ESS for starting a pool or adding it to your existing pools under My entitled hardware.

  • Direct sale through Entitled Systems Support - available when you are starting your new pool or when you have a pool already and would like to purchase more credits directly for it - currently offered in multiple countries and regions:
    • Americas - United States
    • Europe, Middle East & Africa - Åland Islands, Algeria, Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Egypt, Faroe Islands, France, Finland, Germany, Greece, Greenland, Iceland, Ireland, Israel, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, South Africa, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, United Kingdom, Vatican
    Detailed announcement information can be found in IBM Offering Information
    NOTE: Enterprise Pools 2.0 credits purchased on ESS are available immediately for your pools.
See the Q&A for more details.


Enterprise Pools 2.0 - Q&A

Q: Which systems are capable of running in an Enterprise Pool 2.0?
A: IBM Power System E980 is the only system currently enabled for Enterprise Pools 2.0.

Q: Is any IBM Power System E980 enabled?
A: No, there are certain pre-requisites that need to be met before an E980 system is capable of running in an Enterprise Pool 2.0. You need to either MES upgrade your existing E980 system to be enabled or purchase a new E980 system which comes pre-configured as EP2.0-ready.

Q: How can I check if my E980 system is EP2.0-ready?
A: You can easily check this under My inventory. Select your E980 serial number and go to the Hardware > CPU overview section. If you can see base cores and base memory listed under Hardware cores and Memory sections, respectively, then your system is EP2.0-ready. Alternatively, you can also look at your system's configuration under Hardware > CPU configuration and see if feature EP20 is listed. If it is, the system is also considered EP2.0-ready (both the base resources and feature EP20 will found when a E980 system is EP2.0-ready).

Q: Is there a minimum firmware level required to support Enterprise Pools 2.0?
A: Yes, you need to have a minimum FW930.00 installed on your IBM Power System E980 - you can find it in Fix Central. Make sure you are always up-to-date on firmware level, as future updates to Enterprise Pools 2.0 might require an even newer, still to-be-released firmware level.

Q: Cloud Management Console? CMC? Base resources? Pools? Credits? This all sounds new to me. Is there some place I can read more about all these things?
A: Yes, there's a very helpful community which has a lot of great articles and more details - you can find it here.

Q: Help! I can't see my credits I have purchased through my business partner or IBM Sales Representative.
A: Make sure you are authorized for the customer number that the order is installed under. You can see your customer numbers and the authorizations for them under View my authorizations. Access to credit orders and pool activities is shared with Elastic Capacity on Demand ordering and Software Updates ordering.

Q: How can I get authorized for my customer number?
A: You can do that under Register customer number which is found on the left menu. Select your country, enter your 7-digit (US) or 6-character (rest of the world) customer number and continue. To validate your registration, you need to authenticate the registration using one of the below three values:

  • 6 character plant order number - the value is generated for every product you have previously purchased at IBM and is listed on packing lists and email confirmations of all your purchases from IBM Systems group
  • 7 character system number - this value is available on packing lists and email confirmations of all your purchases from IBM Systems group. NOTE: This is not the serial number of your equipment or software you own!
  • Service contract number - if you have an active service contract with IBM, provide its contract number. As long as you have some components active on the customer number you're registering for, the authentication will work

Q: I need more help. Is there someone I can contact?
A: You can always contact the Project Office at

You are about to leave ESS and are being redirected to Inspur Engage Support. By clicking "Continue", you accept that your contact details (customer number, name, email, address and telephone number) will be sent. Otherwise click on "Cancel".

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