Entitled Systems Support


You are about to leave ESS and are being redirected to Inspur Engage Support. By clicking "Continue", you accept that your contact details (customer number, name, email, address and telephone number) will be sent. Otherwise click on "Cancel".

The Entitled Systems Support website (ESS) is IBM's go-to place to view and manage Power and Storage software and hardware. In general, most products offered by IBM Systems purchased through our IBM Digital Sales representatives or business partners, when using the IBM Configurator for e-business, are afterwards accessed on this website. Several IBM products can also be directly purchased here.

There are three main sections:

  • My entitled software - activities related to Power and Storage software - download licensed, free and trial software media, place software update orders and manage software keys
  • My entitled hardware - activities related to Power hardware - renew Update Access Keys, buy and use Elastic Capacity on Demand, assign or buy credits for new and existing pools in Enterprise Pools 2.0
  • My inventory - browse your existing product inventory or generate several types of reports
    • Inventory explorer - a consolidated view of the entire Power and Storage inventory you have access to, based on authorized customer numbers. It contains software license (view, transfer ePoEs), software maintenance (view) and hardware (view) sections.
    • Data reports - generate several types of reports based on customer numbers you are authorized for.
  • Three additional options are dedicated to customer number management:

    • Register customer number - use several ways to register for access to customer numbers (varies by login type)
    • Manage customer numbers - manage users and their authorizations for customer numbers you are an administrator for
    • View my authorizations - view and remove customer numbers and see authorizations available for your profile

    Click on Help in the left navigation bar for additional help and support information. Use the Contacts option to find phone and email contact information for the website's customer support teams.


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