Outcome-driven results with IBM Security solutions

The IBM Security Expert Labs worldwide network of software experts can help you deploy, optimize and expand your security tools and solutions. Whether you need short-term assistance to meet a stated objective, long-term support for ongoing expert access, or personalized enablement with role-based technical training, our team is here to help.

Introducing Security Expert Essentials

IBM Security Expert Essentials is a subscription-based bundle of services, offering access to expertise that can be customized based on your skills, project requirements and business and technical needs. Go beyond your standard subscription and support to get more direct access to expertise, personalized training, priority case handling and built-in consulting hours.

Why Security Expert Essentials

Security Expert Essentials is a remotely delivered service providing skilled guidance, enhanced support, and digital learning for your IBM Security solution, giving you:

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A closer, long-term relationship with IBM as a trusted advisor

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Queue priority and advocacy for support cases

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Help expanding skills and improving operational efficiency

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Virtual extension of your security staff

A path to IBM Security product maturity

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Security Expert Labs consultants use proven strategies, security best practices and innovative solutions like cognitive, Watson™ and managed security models  to help you adopt a foundation for growth and stability.

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We manage over 250 million identities across more than 1,200 global clients. Using assets and integration patterns, our expert consultants accelerate the deployment of IBM Security solutions, matching the size and scale to meet your business objectives.

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With more than 3,700 consultants and 3,300 service delivery experts trained in Agile and DevOps methodologies, we help optimize the IBM Security portfolio to quickly move your project to completion.

IBM Security Expert Labs take solutions to the next level

Threat management

Take charge of your threat management operations with a proactive approach and detect, investigate and stops threats before they come costly data breaches. Ensure your technology, your people and your processes are working harmony and accelerate the deployment of your cyber security solution by working with the experts.

IBM Security QRadar

Let IBM Security Expert Labs technical and domain subject matter experts help you deliver your security intelligence platform or optimize your existing IBM Security QRadar® solution. We efficiently guide you step-by-step through deployment, migration or enhancement.

IBM Security Resilient

The IBM Security Expert Labs team can help with Resilient use case development, solution design, configuration and enablement. We can review your current cybersecurity practices and help improve incident response automation.

IBM Security i2

IBM Security Expert Labs can help you maximize, extend and customize your existing IBM Security i2® investment. By working directly with you, our team of experts can deliver a design and configuration that aligns to your tactical and strategic needs and supports your analytical workflow.

Digital trust

Deliver digital trust through an integrated, holistic approach that combines multifactor authentication, identification, risk management, fraud detection and threat intelligence from IBM, the leader in security. Reduce security costs with service- and cloud-based systems that scale easily.

IBM Security MaaS360

Deploy faster, increase user adoption and quickly gain value from IBM MaaS360® with IBM Security Expert Labs.

Our team can help implement a mobile security solution with UI design, policy specification, infrastructure and integration with your existing systems and applications.

IBM Security Guardium

Protect data, reduce complexity and improve outcomes by pairing IBM Guardium® and IBM Security Expert Labs. When you engage with our team, we can help you implement a stable and scalable architecture, shield your business from data risk and maintain a solid compliance solution.

IBM Security Identity and Access Management

IBM Security Expert Labs for Identity and Access Management (IAM) provides full lifecycle services, delivered by technical and domain subject matter experts. We’ll help improve user efficiency with tailored quick start, time-to-value or health check services, or on-demand advice and training.

Cloud Pak for Security

IBM Security Expert Labs services support the adoption and integration of IBM Cloud Pak for Security, for a unified, connected and frictionless multicloud security posture. These include:

  • IBM Cloud Pak for Security Quick Start
  • IBM Cloud Pak for Security Expert on Demand
  • IBM Cloud Pak for Security Connector Development
  • IBM Cloud Pak for Security Connecting Your Data and Streamlining Remediation

Security Expert Essentials

Security demands efficiency and so should your support services for IBM Security products.  Security Expert Essentials offers a customizable, subscription-based program so that you  have one offering and one point of contact, as well as access to experts, training and advocacy. As your trusted security partner, we develop your organization’s technical skills and self-sufficiency while delivering problem management and support for unexpected situations that arise.

Security Expert Essentials provides you with the right skills and expertise at the right time, with three subscription options:


  • Unlimited online questions and answers
  • Personalized training
  • Trusted advisor reviews


Basic tier services, plus:

  • Solution review and assistance consulting (two weeks)
  • Single point of contact
  • Priority case handling


Standard tier services, plus:

  • On-demand consulting (three weeks)
  • Additional week of solution review and assistance consulting

Get started with Security Expert Essentials

Security Business Partners

Build skills and grow your business

IBM Security Expert Labs teams with select, global Business Partners to help deploy cybersecurity solutions, deliver added value and perform integrations. Learn more about teaming opportunities to co-sell and co-deliver security professional services.