Personalize order fulfillment for a better client experience

Customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. You need an advanced B2C order management platform that gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business.

Graphic dashboard of a store network depicting alerts, orders and delivery methods


The Total Economic Impact of IBM Sterling Order Management

What is the business value of an order management system? Forrester studies the question.

Key capabilities

AI-powered recommendations

Make better decisions with machine learning to more accurately forecast and fulfill customers’ orders profitably

Flexible fulfillment options

Offer must-haves like buy online, pick up in store (BOPIS) and curbside pick-up to keep customers coming back

State-of-the-art hybrid cloud technology

Use certified containers built for RedHat® Open Shift® to balance and scale your system as volume changes

Achieve business excellence without compromise

Deliver speed, flexibility and cost savings while exceeding customer expectations