IBM® Support Value Add Offering for Tivoli® Netcool®/OMNIbus Architecture provides a flexible solution for supplementing your in-house skills through remote block hours of timely, tactical advice for root cause analysis of critical problems and providing recommendations for achieving your business objectives.
Personalized technical advice
An IBM Support Specialist will contact you by phone and provide personalized advice or answer questions not typically supported by your base contract to help optimize your IBM Netcool/OMNIbus architecture.
Apply best business practices
Preparing to deploy or work with Netcool/OMNIbus architecture is more efficient with careful planning and a review of the main factors to consider when designing your architecture.
Block hours of support
With up to 8 hours of scheduled time, a Support Specialist is leveraged to review your current architecture plans and provides recommendations on your design layout and what modifications can be deployed to help improve performance and availability.
IBM Support Value Add Offering for Tivoli Netcool/OMNIbus Architecture requires you to acquire and maintain for the duration of the contract period a software subscription and support contract through the IBM International Passport Advantage® program (or other appropriate IBM agreement) covering the software license for which the IBM Support Value Add offering is being purchased.
There are no hardware requirements for IBM Support Value Add Offering for Tivoli Netcool/OMNIbus Architecture.
Tap into deep knowledge from IBM by talking directly with an IBM Support Specialist to help resolve complex issues or to gain advice to optimize your environment. The Specialist will engage remotely with your staff to review your current OMNIbus architecture, provide recommendations on moving to a multi-tiered architecture and share best practices for maintaining high availability.