Frequently asked questions

Get answers to the most commonly asked questions about this product.

In general, software as a service (SaaS) solutions offer the ability to deploy quickly and easily. The SaaS deployment also allows Trusteer to employ agile, ongoing threat protections, using AI and analytics to identify new threats and patterns.

Please click the link below to view a list of third-party software that was tested with Trusteer Rapport and is compatible.

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Yes, Trusteer Rapport supports screen readers, magnifying software and other assistive technologies. You will need to install Trusteer Rapport in screen reader compatibility mode.

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Today’s threat landscape means companies must make tradeoffs between security and customer experience. Digital identity trust technology lets companies measure both risk and trust to keep the customer’s digital journey secure while offering a better digital experience than ever.

Please visit the Support link below to view system requirements.

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You should have a Trusteer Rapport icon (either green or grey) in your browser's address bar. When visiting a page protected by Trusteer Rapport, the icon will appear green. When visiting a page which is not protected by Trusteer Rapport, the icon will appear grey.

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Trusteer Rapport supports multiple versions of Windows Operating System browers Firefox, Chrome, IE, and MS Edge. Additionally, Safari and Firefox on MAC OS X Sierra (10.12) to Catalina (10.15). Visit the support page for more information.

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Download and installation is very simple. A few mouse clicks and Trusteer Rapport can be installed and running on your computer in under 30 seconds.

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Download and installation is very simple. A few mouse clicks and Trusteer Rapport can be installed and running on your computer in under 30 seconds.

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If you have experienced any problems with Trusteer Rapport, we would be glad to assist you in investigating and fixing the issue. Please visit the Support page. Follow the link below for instructions for removing Trusteer Rapport.

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