In today’s always-on world, customers expect 24/7 service. According to a 2019 ITIC survey, one hour of downtime costs an average of USD 300,000, and one-third of firms surveyed say downtime costs exceed USD 1 million per hour. (1) And while demand for more frequent patches and updates is growing, the window to conduct such maintenance has decreased by 29% in the last two years. (2)
If disaster strikes, your business must recover swiftly. You need to accelerate service delivery, work your backlog and respond faster to any planned or unplanned event.