What is process automation?

With automation, processes can perform in ways that optimize the amount of human support needed.This shift — moving the burden of processes from people to technology — has the potential to redesign the way work gets done within an enterprise. Simple automation of processes can eliminate errors, reduce biases and perform transactional work in a fraction of the time it takes humans. And with the application of artificial intelligence, robotic process fixes have now evolved into intelligent interactions and processes.

Understanding the current state of intelligent automation

Welcome to Smart Talks, IBM Services' new roundtable series dedicated to bringing together tech experts and leaders to discuss major trends in business and technology. Episode One of IBM’s Intelligent Automation Smart Talk discusses what intelligent automation is and where it stands in today’s market.

Extending automation with the power of weather data

Episode Two of IBM’s Intelligent Automation Smart Talk showcases what happens when automation tech is combined with intelligent automation.

Scaling your business with analytics, data and automation

Episode Three of IBM’s Intelligent Automation Smart Talk discusses ideas of how companies can scale by utilizing data, analytics and automation.

Managing change and retooling your workforce

Episode Four of IBM’s Intelligent Automation Smart Talk discusses the impact automation is having on the workforce, and why it’s crucial to retool your teams.

Getting started with intelligent automation

Episode Five of IBM’s Intelligent Automation Smart Talk discusses why intelligent automation is not a technology that operates in a silo. The right combination of technologies will fundamentally change how work gets done, but how can you get started?

Frequently asked questions on intelligent automation

Episode Six of IBM’s Intelligent Automation Smart Talk showcases questions from the online audience.

The benefits of business process automation

Icon representing digital labor model

Digital labor model

Improved transparency and insight, resulting in improved efficiency and productivity

Icon representing a flexible platform

Flexible platform

Includes business process as a service (BPaaS) option for faster deployment and speed to benefit

Icon for cost savings

Cost savings

Up to 75 percent cost savings on repetitive tasks (25 to 50 percent on average), based on IBM experience

Case studies

Fire and Security Company

IBM and a fire and security company are reimagining the banking reconciliation process with automation.

Amerisource Bergen

IBM and Amerisource Bergen are leveraging automation to transform the enterprise.

DBS Bank

IBM and DBS Bank came together to rewrite the future of banking.

IBM’s thinking

Plan your journey

Turn automated processes into intelligent interactions.

Forrester TEI report

Learn how IBM automation for application management can cut Tier 1 service desk tickets and reduce recovery costs.

Automation webinar

Listen to expert guidance on tackling the challenges of enterprise-wide intelligent automation.

Automation 101

Learn how automation will change the future of work.

HfS Blueprint Report

Understand the enterprise AI services ecosystem and why IBM made the winner's circle.

Let IBM put business automation to work for you

IBM helps clients around the world transform and manage functional and industry-specific processes to achieve intelligent digital operations. These services rely on AI, process automation and advanced analytics to help deliver higher-quality processes at lower cost with less risk. IBM process automation services address the four fundamentals of process design.


  • Assess business process workflow and redesign.
  • Select automation technology elements and determine how they fit the larger spectrum.
  • Deploy accelerated proofs of concept using specific automation solutions.
  • Integrate AI to help enable autonomic solutions, business decision support and insights.

Transform and optimize business processes with automation

Sourcing and procurement

Human resources

Customer service

Finance and administration

Supply chain


Talk to us about getting started

We have a vast portfolio of capabilities, services, and products to help jumpstart your transformation journey. Click below for two places to start.